Fatal Error During Photo Upload

justbishop
(@justbishop)

13 years, 8 months ago

I’m getting this error when uploading photos (well within the 8MB limit displayed in the photo upload popup) into posts:

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 14592 bytes) in /home/*****/public_html/wp-includes/media.php on line 253

I did search, and have tried fixes 0-3 suggested by MichaelH fixes from thread in THIS thread. Below are the results:

0. changed nothing. Still getting same error on photo upload

1. no access to PHP.ini

2. gives me an internal server error

3. changed nothing. Still getting same error on photo upload

Suggestion number 4 is to talk to the site’s host. It’s a client site, so she’ll have to do that. Can anyone tell me exactly what she needs to ask them to do? I thought it would be something like “can I please get my php memory limit increased”, but I’m not sure if that’s the correct terminology. Also, if it IS, what should she ask for it to be increased to?

Viewing 15 replies - 1 through 15 (of 23 total)

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esmi
(@esmi)

13 years, 8 months ago

Suggestion:
“What is the current php memory allocated to applications on my domain/server? Can this be increased?! [ include error message]”

Thread Starter justbishop
(@justbishop)

13 years, 8 months ago

Awesome, thanks 😉

esmi
(@esmi)

13 years, 8 months ago

No probs. 🙂

Thread Starter justbishop
(@justbishop)

13 years, 8 months ago

Um, OK…client asked her host to increase the limit, which they did (to 64M). They also put a copy of php.ini in her folder, so I now have access to that. I was still getting the error with the limit set to 64, so I changed it to 128 in php.ini. STILL GETTING THE ERROR!!

Do I just keep upping it until it works? This is a clean install with maybe 2 or 3 plugins and a new theme running. I don’t understand what the issue could possibly be!

esmi
(@esmi)

13 years, 8 months ago

Only one way to know for sure – switch to TwentyTen and deactivate the few plugins running to see if that helps.

Moderator Ipstenu (Mika Epstein)
(@ipstenu)

🏳️‍🌈 Advisor and Activist

13 years, 8 months ago

Try this:

http://wordpress.org/support/topic/out-of-memory-when-uploading-images?replies=18

Also make sure they’re using php 5.

Thread Starter justbishop
(@justbishop)

13 years, 8 months ago

esmi: thanks, that’ll definitely be something I try if all else fails

Ipstenu: thanks for the link, there are some things in there that I haven’t tried yet. will mess with it tomorrow 🙂

Thread Starter justbishop
(@justbishop)

13 years, 8 months ago

Ipstenu: Just checked, and I’m not seeing ANY of the lines of code talked about in the thread you linked to in ANY of the files mentioned there :/

ETA: also, I have no plugins activated or even installed (even deleted Askimet and Dolly), and am still having the issue with the 2010 theme activated.

ETAA: The host server is running PHP 5.2.6

Thread Starter justbishop
(@justbishop)

13 years, 8 months ago

Ok, I’ve not only activated the 2010 theme, but also deleted the one other theme that was installed (Pure2Pro), and am still getting the error mentioned in my OP!

I don’t understand! This is a cleaner than fresh install, as I’ve even gotten rid of the default plugins! GAH!

Thread Starter justbishop
(@justbishop)

13 years, 8 months ago

So…I guess I’ll try a full reinstall, if no one has any other thoughts?

Moderator Ipstenu (Mika Epstein)
(@ipstenu)

🏳️‍🌈 Advisor and Activist

13 years, 8 months ago

If you’re not going to lose anything, I would reinstall. See if you can upload images on a virgin WordPress. Do you have other wordpress installs on the same server?
Thejas Kamath
(@thejaskamath)

13 years, 8 months ago
You try to increase the memory size limit. You can follow the steps below which was posted by Samuel B in different Thread.
```
1. Try adding this line to your wp-config.php file:
define('WP_MEMORY_LIMIT', '128M');

2. If you have access to your PHP.ini file, change the line in PHP.ini
If your line shows 32M try 128M:
memory_limit = 64M ; Maximum amount of memory a script may consume (64MB)

3. If you don't have access to PHP.ini try adding this to an .htaccess file:
php_value memory_limit 128M

4. Talk to your host.
```
Thanks
Thread Starter justbishop
(@justbishop)

13 years, 8 months ago

ipstenu: yeah, it was a new install in the design/testing phase anyway, so it’s not too big a deal. I’m just terrified of what happens if I get the same error on a vanilla install 🙁

Thejas Kamath: …um, please read my OP.

Reuben Gunday
(@greuben)

13 years, 8 months ago

After increasing the memory in php.ini you need to restart apache to take effect.

Thread Starter justbishop
(@justbishop)

13 years, 8 months ago

OK, still happening on a totally vanilla install. HOWEVER…I’ve uploaded various pictures, and some of them DO work (this was also the case before the reinstall, though). Doesn’t seem to have anything to do with size. Some of the <100 kb images I’ve uploaded create the error after the “crunching” stage, and some of the 1-2 mb pictures I’ve uploaded do just fine.

Any ideas? The client I’m building the site for is a graphic artist, so being able to reliably upload photos is pretty important to her!