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[resolved] Fatal Error: can't access anything (17 posts)

  1. BowlOfCherries
    Member
    Posted 1 year ago #

    Fatal error (can't get into any pages). I have no idea what this means or how to correct it as I can't get access:
    Fatal error: Uncaught exception 'FileOperationException' with message '/home/smallb14/public_html/wp-content/w3tc-config/master.php could not be created, please run following command:

    • <strong style="color: #f00;">chmod 777 /home/smallb14/public_html/wp-content/cache/tmp
    • <strong style="color: #f00;">chmod 777 /home/smallb14/public_html/wp-content/w3tc-config
    • ' in /home/smallb14/public_html/wp-content/plugins/w3-total-cache/inc/functions/activation.php:127 Stack trace: #0 /home/smallb14/public_html/wp-content/plugins/w3-total-cache/lib/W3/ConfigWriter.php(159): w3_throw_on_write_error('/home/smallb14/...', Array) #1 /home/smallb14/public_html/wp-content/plugins/w3-total-cache/lib/W3/Config.php(71): W3_ConfigWriter->save() #2 /home/smallb14/public_html/wp-content/plugins/w3-total-cache/lib/W3/CloudFlare.php(174): W3_Config->save() #3 /home/smallb14/public_html/wp-content/plugins/w3-total-cache/lib/W3/Plugin/CloudFlare.php(52): W3_CloudFlare->update_ip_ranges() #4 /h in /home/smallb14/public_html/wp-content/plugins/w3-total-cache/inc/functions/activation.php on line 127
  2. Pioneer Valley Web Design
    Member
    Posted 1 year ago #

    For diagnostic tips here, a site URL will be required.

  3. BowlOfCherries
    Member
    Posted 1 year ago #

    I have to take my eyes away from the computer now. Website is http://www.smallbones.ca
    I'll check back in the morning. I sure hope someone can help me (and thank-you if you do)!

  4. @BowlOfCherries: That's an error with the W3 Total Cache plugin. There's a much better cache plugin called WP Super Cache. Deactivate and delete W3TC and try Super Cache; it should work fine at inmotionhosting.com

  5. BowlOfCherries
    Member
    Posted 1 year ago #

    Thank-you!

    Now...at InMotionHosting, I've found the w3-total-cache in the control panel: public_html: wp-content: plugins. It has six folders in it. Do I simply delete all of them?

    Then I should be able to get into my site admin & find & upload Super Cache?

    Obviously, I don't know anything about this & I'm afraid of doing the wrong thing.

  6. Read http://codex.wordpress.org/Managing_Plugins on how to correctly add and delete plugins from the dashboard, not through the file mamanger at the host.

  7. BowlOfCherries
    Member
    Posted 1 year ago #

    I can't get into the Dashboard (or anything else)!

  8. OK, then you have to delete the whole w3-total-cache folder from inmotion.

  9. BowlOfCherries
    Member
    Posted 1 year ago #

    Okay, I've deleted the folder. I still can't get in...maybe it takes a few minutes?

  10. Rename the whole plugins folder to old-plugins.

  11. And disable Cloudflare in inmotion, if there is way to do that.

  12. BowlOfCherries
    Member
    Posted 1 year ago #

    Renamed plugins file to old-plugins -- still nothing. Can't find Cloudflare anywhere, but just noticed that there are other w3tc in wpcontent folder (not in plugins folder). One is called simply w3tc and the other is w3tc-config. Should I delete them, too? Should I delete everything I can find that is w3tc?

  13. The only warning I see now is W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/smallb14/public_html/wp-content/advanced-cache.php.

    So delete that one file. But also delete the other w3tc folders, because they're in the wrong place.

  14. BowlOfCherries
    Member
    Posted 1 year ago #

    Woo-hoo! It told me to remove a couple of other things as well, which I did, and I'm finally in! Thank-you so much! :)

    So, all I need to do now is install WP Super Cache?

    Thank-you, thank-you!

  15. BowlOfCherries
    Member
    Posted 1 year ago #

    Notice that W3 Total Cache actually has a slightly higher rating than Super Cache, but I'll definitely install Super Cache if that's still your recommendation.

  16. W3TC is buggy - obviously - and isn't updated as often. Super Cache has over 4 million downloads and is maintained by Automattic, the parent company of WordPress.

  17. BowlOfCherries
    Member
    Posted 1 year ago #

    Good enough for me! Thanks again -- you saved my life! (My living, for sure)

    Over & out!

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