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[resolved] Fatal Error after upgrading to 3.4 (19 posts)

  1. joyedekok
    Member
    Posted 1 year ago #

    I am unable to get into the dashboard at all. The website address is: http://www.socialmediainfusion.net

    Here's what happened - I upgraded to the new version of WP - then I got this message: Fatal error: Call to undefined function wp_is_mobile() in /home/content/27/8359227/html/wp-admin/index.php on line 22

    Not sure where the problem was I called my hosting company to see if they were experiencing problems and they were not.

    I tried renaming the content and plug-in files on that end, and that did not work, so I changed them back to their original names.

    I don't know code and need aa much help as you can give me. I made the mistake of not doing a back up, but am willing to lose everything and start again if I need to in order to get the site up again.

    A friend said I'd have to delete something and reload WP - how in the world does one do that?

    Thanks,
    Joy
    Joy DeKok

  2. Read http://wordpress.org/support/topic/troubleshooting-wordpress-34-master-list?replies=5

    There are links that tell you how to manually install :) Which is what you want to try.

    Use WordPress 3.4.1 though, not 3.4

  3. joyedekok
    Member
    Posted 1 year ago #

    Thank you so much, but I don't understand how to do any of this other than downloading 3.4.1 and extracting it on my computer. Beyond that, I am lost.

    Is there an easier way for me to do this or understand it? I'm really ignorant when it comes to this part of it - get me into the dashboard and I'm good.

    Sorry to be a bother - I'm just this lost.

    Joy

  4. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Sorry - no. You need to learn these skills to be able to manage you WordPress site effectively. Or you need to hire someone to carry out the work for you.

  5. joyedekok
    Member
    Posted 1 year ago #

    Where do I find someone to hire? Who can I trust? I don't have much income yet - that's what the site is for - helping me find clients. I'm working many hours a week and trying to learn this is beyond my time limits at this time.

    Thank you,
    Joy

  6. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I gave you a link above.
    http://jobs.wordpress.net/

  7. joyedekok
    Member
    Posted 1 year ago #

    I wasn't sure what to do with the link. It looked like people looking for work. I posted a job out there. Hopefully I'll hear back soon.

    Thank you for doing what you could - I wish I had the time to learn this now. I'm in one of "those" places - working more than full time, a sick mom I care for, a marriage, etc. Much like everyone else you know.

    It's hard to need help.

    Joy

  8. joyedekok
    Member
    Posted 1 year ago #

    Thanks again. I haven't heard from anyone yet. Do you know an approx time? This website is my main income source.

    Joy

  9. joyedekok
    Member
    Posted 1 year ago #

    Quick question: they mention fixing this using the cPanel. What cPanel? I know I'm ignorant. Is this on my computer or inside my WP site. I can't get into the site so I can only hope it's on my computer.

    Thank you,
    Joy

  10. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    they mention fixing this using the cPanel

    Who mentioned this?

    What cPanel?

    Hosting account management software.

    Is this on my computer or inside my WP site.

    It's part of your hosting account.

  11. joyedekok
    Member
    Posted 1 year ago #

    The documentation in one of the links. I've started the download for FileZilla as reccommened. Talk about walking in the dark.

  12. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Not all hosts use cPanel but they will all offer some sort of account/site management application. Try asking your hosts what they offer. If you want to use Filezilla & FTP, your hosts should also be able to provide you with your FTP connection details.

  13. joyedekok
    Member
    Posted 1 year ago #

    I'm using GoDaddy and am in the FTP files - deleted the whole file plug-ins. Nothing good came from that. I've uploaded FileZilla and have no idea what to do next. I talked to them yesterday and they said they can't offer me any help at all, and sent me here to the forum.

  14. joyedekok
    Member
    Posted 1 year ago #

    By them, I mean GoDaddy.

  15. joyedekok
    Member
    Posted 1 year ago #

    Is there a way to completely shut this site down and start over from scratch without re-purchasing anything?

  16. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Go right back to GoDaddy and ask them to please provide you with your FTP connection details.

    Your FTP hostname will probably be http://ftp.socialmediainfusion.net but your FTP username and password will be unique to you and will have been originally set up by GoDaddy.

    Do not allow GoDaddy to fob you off about these details. This is very much their job and part of what you are paying them for. Once you have FTP access we can see about creating a blank plugins folder.

  17. joyedekok
    Member
    Posted 1 year ago #

    Okay - I'll do that right now.

  18. joyedekok
    Member
    Posted 1 year ago #

    They helped me fix it on their end. Thank you for urging me to call them back. I'm very grateful for your patience. The site is up and it doesn't look like I lost a single thing.

    Thanks again,
    Joy

  19. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Glad to hear that it was all successfully sorted. :-)

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