Fatal Error After Update

  • Resolved Rogeriomx

    (@rogeriomx)


    9 years, 10 months ago

    Hi

    Please.
    After that I updated the last version of the plugin my website stopped completelly of working. Appear just this error.

    Warning: include_once(/home/u508839427/public_html/wp-content/plugins/wp-statistics/includes/functions/functions.php) [function.include-once]: failed to open stream: No such file or directory in /home/u508839427/public_html/wp-content/plugins/wp-statistics/wp-statistics.php on line 45

    Fatal error: Call to undefined function wp_statistics_geoip_supported() in /home/u508839427/public_html/wp-content/plugins/wp-statistics/wp-statistics.php on line 53.

    And I don`t find the file.

    Please help.

    https://wordpress.org/plugins/wp-statistics/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Greg Ross

    (@gregross)

    9 years, 10 months ago

    Looks like the upgrade failed for some reason, the file should exist. Try reinstalling the plugin.

    Thread Starter Rogeriomx

    (@rogeriomx)

    9 years, 10 months ago

    How can I reinstalling the plugin if I don`t have acesse to the dashboard?

    Look please. http://mundoscience.com.br. My website its completely off. I cant accessin the admin page. I cant make nothing. I dont know what the problem.

    Plugin Contributor Greg Ross

    (@gregross)

    9 years, 10 months ago

    You can either do a manual install of the plugin (downoad the plugin in your browser and then unzip and upload it to your wordpress/wp-content/plugins directory) or disable it.

    The easiest way to disable the plugin is to simply delete the plugin directory from the wordpress/wp-content/plugins directory.

    You can also disable it by editing the database as well this article tells you how: http://www.mickgenie.com/how-to-manually-disable-wordpress-plugin/

    Thread Starter Rogeriomx

    (@rogeriomx)

    9 years, 10 months ago

    Have I already made that. Did not work :(. The plugin do not be in the files. But the bug point for this plugin, according the previous post. For some reason, the browser do not be getting access the database, I don`t know.
    Have I already searched some invalid cod with a binary editor in the files, but I did not found. Any more suggestions?

    Plugin Contributor Greg Ross

    (@gregross)

    9 years, 10 months ago

    You need to login to your hosting provider and remove the files. Simply delete the entire directory “/home/u508839427/public_html/wp-content/plugins/wp-statistics”.

    That will get your site back up and running. After that you can re-install the plugin through the admin interface.

    Plugin Contributor Greg Ross

    (@gregross)

    9 years, 10 months ago

    Oh and make sure to remove the “/home/u508839427/public_html/wp-content/plugins/wp-statistics” directory as well.

    Plugin Contributor Greg Ross

    (@gregross)

    9 years, 9 months ago

    Closing due to inactivity.

Viewing 7 replies - 1 through 7 (of 7 total)
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