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Fantastico + Unable to locate WordPress Root directory (9 posts)

  1. nsoz
    Member
    Posted 1 year ago #

    Hi all,

    Helping a mate out with his website. Have it hosted on CrazyDomains.com.au and uses Fantastico to run. Same setup as my own personal site.

    I am trying update to WordPress 3.4.1 & also update the Plugins & Theme.

    When I try to update anything on the site I get the following error:

    "Unable to locate WordPress Root directory.

    Installation Failed"

    I have checked the FTP settings and they all look correct.

    Any ideas?

    Cheers!!

  2. nsoz
    Member
    Posted 1 year ago #

    Also get the following error:

    Unable to locate WordPress Content directory (wp-content).

    Don't understand as nothing has been moved. It's a pretty standard/default installation!!

  3. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Can you post your site URL?

  4. nsoz
    Member
    Posted 1 year ago #

  5. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Backup your site, including database, and deactivate all the plugins and replace the theme with a freshly downloaded copy of Twenty Eleven.

  6. nsoz
    Member
    Posted 1 year ago #

    I've tried that(and tried it again as you directed) and I get the message that I posted above:

    Unable to locate WordPress Content directory (wp-content).

  7. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    A scan of your site shows this: http://joesanchezjoinery.com.au/wp-content/

    Login to your cPanel or File Manager at your hosting account and check where WordPress is installed. It must be at your root.

  8. nsoz
    Member
    Posted 1 year ago #

    Yes. That is correct. It is installed in the root which is why i am baffled!!

    PS. Thank you for your time and patience :)

  9. mejustice
    Member
    Posted 1 year ago #

    I am trying to verify my site with McAfee and I cannot locate the root Web directory on the Web server of my site to copy their file for them to verify it.

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