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Jetpack by WordPress.com
[resolved] failed to authenticate (19 posts)

  1. PPNSteve
    Member
    Posted 1 year ago #

    You have failed to authenticate with the WordPress.com API.

    Just updated jetpack and getting error trying to load stats page.
    Anyone have a solution to this?

    http://wordpress.org/extend/plugins/jetpack/

  2. PPNSteve
    Member
    Posted 1 year ago #

    current version 2.2.5 - site url in question is http://www.thereishoppedit.com in case you need it

  3. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hi Steve,

    have you tried disconnecting Jetpack from WordPress.com and reconnecting again? If so, can you take a screenshot of what you see and link to it here? You can go to http://snag.gy for example.

  4. PPNSteve
    Member
    Posted 1 year ago #

    Hi,

    Yes, completely uninstalled and reinstalled, activated and deactivated, etc.. No action I've done yet works.

    This is a screen of the Jetpack stats page http://snag.gy/J3OVA.jpg

  5. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hi Steve,

    Could you please write in to support@jetpack.me and let me know what WordPress.com username you are trying to connect with? Please link to this thread in your email. Thanks!

  6. PPNSteve
    Member
    Posted 1 year ago #

    Ok will do.. email on the way.

    Thanks

  7. PPNSteve
    Member
    Posted 1 year ago #

    Any update on this issue?

    I'm still unable to auth or see any stats and my email has not been replied to.

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @PPNSteve It seems we haven't received your email. Could you try to contact us again, using this contact form?
    http://jetpack.me/contact-support/

  9. PPNSteve
    Member
    Posted 1 year ago #

    I have submitted my request via that page about 30 or so mins ago.

    Thanks

  10. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hi Steve, I have replied by email, thanks!

  11. PPNSteve
    Member
    Posted 1 year ago #

    Ok will check and reply.

    After reading that email, I have to ask; have any of the IPs used by wp.com changed between Jetpack updates? It was working fine until a recent update. Perhaps the firewall is blocking access.

    Can you provide a IP whitelist?

  12. PPNSteve
    Member
    Posted 1 year ago #

    Still waiting for a resolution for this problem..

    anyone else have any other ideas?

  13. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    have any of the IPs used by wp.com changed between Jetpack updates? It was working fine until a recent update. Perhaps the firewall is blocking access.

    Can you provide a IP whitelist?

    Since the IPs used by WordPress.com can and will change in the future, I wouldn't recommend against whitelisting a list of IPs. Instead, you should be able to allow access from all WordPress.com domains like so: *.wordpress.com

  14. PPNSteve
    Member
    Posted 1 year ago #

    IPTables doesn't work based off of domains as far as I know.
    so I guess whitelisting is out for now.....

    I'm stumped now.. I can't find any error or conflict and it still won't authenticate (does connect to) with wp.com

    need solutions.

  15. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I'm afraid there is no easy solution. As long as your site doesn't authorize communication with WordPress.com, you won't be able to use all the Jetpack features.

    You could activate Jetpack's Development mode, and thus be able to use all Jetpack modules that do not require a connection to WordPress.com. To do so, please add the following constant to your wp-config.php file:

    define( 'JETPACK_DEV_DEBUG', true);

  16. PPNSteve
    Member
    Posted 1 year ago #

    my main reason for using Jetpack was for the stats since the wp.com stats plugin stopped being developed..

    It was working just fine until the last update so I don't know what has happened or what changed to break it.

    Thanks anyway for your time and attention.

  17. AmyTippins
    Member
    Posted 1 year ago #

    I am having the same issue. Jet Pack works great on my business site, but will not certify on my personal website. This is the message that I get

    nvalid request, please go back and try again.
    Error Code: invalid_request
    Error Message: Mismatch in redirect_uri.

  18. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    It was working just fine until the last update so I don't know what has happened or what changed to break it.

    I ran some connection tests on your site, and everything seems to be working properly. Stats are recorded and appear here:
    https://wordpress.com/#!/my-stats/?unit=1&blog=9540203

    if you still see the error message in Jetpack > Site Stats in your dashboard, could you reply to Richard's email with some information about the WordPress.com account you used to connect Jetpack?

    @AmyTippins Your problem seems to be different; could you please start your own thread, as per the Forum Welcome?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you!

  19. PPNSteve
    Member
    Posted 1 year ago #

    I went and moved the site to a new server and that seemed to allow stats to work again.. So something in the update did work well on that old server but is fine on this new one.

    I noticed that the http connection test in the jetpack troubleshooter plugin thing didn't work for a SSL connection so perhaps that was/is what was causing the failure. If so jetpack needs to fallback to std http connection.

    Thanks again for all the help on this.. I do appreciate it greatly.

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