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Fail to insert image (17 posts)

  1. karapages
    Member
    Posted 11 months ago #

    at the post click on the add media, pop up an blank white page without previous image tumb, been 24hours, didn't do anything before this, kindly advise

    Tq

  2. donmhico
    Member
    Posted 11 months ago #

    Is it only happening when you try to add media?

  3. karapages
    Member
    Posted 11 months ago #

    yea when I wan to add picture into post

  4. esmi
    Forum Moderator
    Posted 11 months ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  5. karapages
    Member
    Posted 11 months ago #

    yea did and still same

  6. esmi
    Forum Moderator
    Posted 11 months ago #

    Site url?

  7. karapages
    Member
    Posted 11 months ago #

    melakapages.com , tqvm

  8. esmi
    Forum Moderator
    Posted 11 months ago #

    That site is not using the 2013 theme and has multiple active plugins. Can we see the site using the default Twenty Thirteen theme with all other plugins deactivated?

  9. karapages
    Member
    Posted 11 months ago #

    ok done kindly check again tqvm

  10. donmhico
    Member
    Posted 11 months ago #

    does the issue still persist when you tried uploading using the default theme and all plugins deactivated? Have you tried looking on the error logs?

  11. karapages
    Member
    Posted 11 months ago #

    yes still persist, where is the error log

  12. donmhico
    Member
    Posted 11 months ago #

    it should be available on the root directory of your wordpress

  13. esmi
    Forum Moderator
    Posted 11 months ago #

    Actually it varies from hosts to hosts. Your current hosts should be able to assist you with accessing your site's error logs.

  14. karapages
    Member
    Posted 11 months ago #

    so the problem not on wordpress?

  15. donmhico
    Member
    Posted 11 months ago #

    We really can't tell, but since you already deactivated all the plugin and used the default theme. Most probably it's with the host, are you sure you didn't did anything, changed anything?

  16. karapages
    Member
    Posted 11 months ago #

    done problem solve from the hosting, thx guys

  17. karapages
    Member
    Posted 11 months ago #

    done problem solve from the hosting, thx guys

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