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[resolved] Facebook Like Box (Jetpack) Whiting Out (9 posts)

  1. thehidden
    Member
    Posted 1 year ago #

    Hi I installed jetpack on my site yesterday which is fantastic, but having issues with the facebook like box widget that just whites out and doesn't display any info (faces or feed)... have tried adjusting the settings numerous times but no joy!
    My website url is
    eolasaromatherapy.ie

    Would appreciate some feedback... Thanks
    Marty
    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you point me to a page where you've tried to insert the Facebook Like Box, so I can have a closer look?

    Could you also let me know the Facebook Page URL you entered in the widget settings?

    Thanks!

  3. thehidden
    Member
    Posted 1 year ago #

    Hi I have had to remove the Facebook Like Box from the site for the moment as it was for a clients website and they weren't happy at the white space on their homepage... If you want to check it out I can add it to the hsomepage sidebar for a little while!
    The facebook url is:- https://www.facebook.com/pages/Mary-Hunt-Clinical-Aromatherapy-Reflexology/109558062457926?fref=ts
    Let me know if you want me to add it again and I'll do so!
    Thanks

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Can you add it again for a few minutes? I'll take a look as soon as I see your reply.

  5. thehidden
    Member
    Posted 1 year ago #

    Have added it again, if you could check it out it would be appreciated!

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    It seems to work on my end:
    http://i.wpne.ws/Pwje

    Could you check your Facebook Page settings, and make sure it doesn't include age or country restrictions that would exclude you from viewing the Page?

    If that doesn't help, could you please try clearing out your cache and cookies?
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    Thanks!

  7. thehidden
    Member
    Posted 1 year ago #

    Have tried that and didn't work... For some reason I can view it on Firefox but not on chrome or Safari!
    I don't have access to the administration settings on the facebook page as it is a clients and not mine

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    It seems that the Like box disappears whenever you log out of Facebook, which could mean that the Page administrators have chosen to restrict access to the Page.

    When you're not logged in to Facebook, Facebook cannot know if you're old enough to view the Page, or if you live in the correct country, so they choose not to show the Like Box at all.

    Could you ask your client to check their Page settings and remove the restriction?

  9. thehidden
    Member
    Posted 1 year ago #

    Yeah will do thanks for the help!

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