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Extremely frustrated - unable to login to dashboard! (11 posts)

  1. kfittpt
    Member
    Posted 2 years ago #

    For some reason it seems my account has been deleted and I am unable to access my dashboard. Username and Password apparently invalid and email address says no user registered with that email address.

    website is operating.

    Please help :-(

  2. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    Please post your site URL.

  3. kfittpt
    Member
    Posted 2 years ago #

    k-fittpt.com.au

  4. RichardWPG
    Member
    Posted 2 years ago #

    Try resetting your password.

  5. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    Sorry to say that you have base64 encoding possibly injected by your theme. These can be sometimes malware, adware, hacking.

    You may try these:
    1. Deactivate all plugins
    2. Switch over to Twenty Eleven theme so that you can know if it is theme-specific.

    After the above steps, see if you can login.

    You may use FTP or login to your cPanel/ File Manager provided by your host to do the steps suggested above.

  6. kfittpt
    Member
    Posted 2 years ago #

    It won't accept my email address to reset password. Unless there is another way to reset password

  7. kfittpt
    Member
    Posted 2 years ago #

    Ok Krishna I will try that through the cPanel. Thanks

  8. kfittpt
    Member
    Posted 2 years ago #

    Krishna I'm not sure how to deactivate the plugins through file manager - do i just delete them altogether?

  9. kfittpt
    Member
    Posted 2 years ago #

    Discovered this is the plug-ins error log

    Hacked by netw0rk-c00d3r ~ b4dm4n ~ crausser ! KSG-CREW !

    now what do i do?

  10. kfittpt
    Member
    Posted 2 years ago #

    Have deleted all plug ins but still unable to log in.
    Not sure how to switch to Twenty Eleven theme through file manager

  11. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    Now you have to follow the usual steps for dealing with hacked sites as you can find here:
    http://wordpress.org/support/topic/wordpress-hacking-in-32012?replies=3#post-2692763

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