WordPress.org

1. wucifer
   Member
   Posted 6 months ago #

   A couple days ago my website http://www.ivyprepacademy.com went down. I emailed my hosting service (Bluehost) and they gave me directions on how to backup my directory (before fixing a theme I'm using), but I don't seem to have any directory at all!

   Where did it go?

   If I log into my http://ftp.ivyprepacademy.com account, I see no directories or files. It's just empty. How did I have content up on the website before if it's empty?

   I am having trouble understanding what my local files (a random wordpress folder I have on my C drive) have to do with my online content? Everything or nothing? Doesn't my website content link directly to what's on my http://ftp.wordpress.com server? When I log on with Filezilla, I am able to connect successfully through admin@ivyprepacademy.com, but obviously no files or folders are shown either.

   In very basic language can someone advise me on how to:
   A. Add all necessary folders and files to the server and where to find that content (because I used to have it and now it's missing).
   B. Get my site back up and running.

   I know this might be quite vague, but I looked for "missing content in wordpress" on Google and found nothing...so this might mean it's a boneheaded mistake and it's an easy fix.

   Any help would be much appreciated.

   Thank you WordPress community.

   Erwin

2. esmi
   Theme Diva & Forum Moderator
   Posted 6 months ago #

   WordPress appears to be installed in your domain's root folder. Try switching to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

3. wucifer
   Member
   Posted 6 months ago #

   Thanks for your help, but I don't have a root folder or directories! Please read my post again.

   My FTP client shows "/" and that's it. I have no folders.

   Where did they go? I have folders on my local hard drive (c:\wordpress), does that mean anything? Should I upload all those folders???

   I don't see a correlation and am so confused.

   Again, in very basic language can someone advise me on how to:
   A. Add all necessary folders and files to the server and where to find that content (because I used to have it and now it's missing).
   B. Get my site back up and running.

   Please. This is very frustrating. There is a hole that's probably very easy to fill, but I just can't connect the dots.

   Erwin

4. wucifer
   Member
   Posted 6 months ago #

   http://www.wordpress.com/wp-admin gives me an error:

   W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home2/ivyprepa/public_html/wp-content/advanced-cache.php.

   http://ftp.ivyprepacademy.com after adding credentials shows me:

   Index of /
   Name Size Date Modified

   ...and nothing else.

   Please help. What exact steps do I need to take to fix this?

   Erwin

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