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Extensions are nice, but support is terrible! (4 posts)

1 star
  1. Bitwize
    Member
    Posted 1 year ago #

    The idea for the extensions are nice, but the actual use is terrible!

    1. Some just break for no reason at times because they have to contact wordpress to work.
    2. The plugin automatically activates many features on it's own requiring manual deactivation (because obviously everyone likes every feature)
    3. The plugin adds a damn smiley face under the footer, pushing it up, requiring us to check a box to make it not appear (somehow that isn't automatically set?! <edited> brilliant.)

    The ideas for some of the stuff is nice, it's implementation is terrible though. I mean, really, it should not automatically expect us to want some of the shit features, and the things that SHOULD be automatically set, aren't.

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Thanks for your feedback. It's helpful for us to hear your opinions, and gather ideas for the future versions of Jetpack.

    Some just break for no reason at times because they have to contact wordpress to work.

    I can understand your frustation! Could you give me more details about this? I'd be happy to have a look at your site if some of the features do not work for you.

    The plugin automatically activates many features on it's own requiring manual deactivation (because obviously everyone likes every feature) [...] It should not automatically expect us to want some of the shit features, and the things that SHOULD be automatically set, aren't.

    When developing a new Jetpack feature, we always consider whether we should enable it by default, or leave it as an option.
    Ultimately, when you hear about a new Jetpack feature, and click on the "Update" button because you want to try this new feature, you would expect that feature to be available as soon as you have updated to the latest version of Jetpack.
    However, when that feature brings significant changes to your site's design (like Jetpack Comments or the Mobile Theme), we won't activate that feature for you.

    If you are not interested in all the Jetpack modules, you can deactivate them by clicking on 'Learn More" under the module description, and then on 'Deactivate":
    http://jetpack.me/support/#turn-off-jetpack-modules

    The plugin adds a damn smiley face under the footer, pushing it up, requiring us to check a box to make it not appear (somehow that isn't automatically set?! Fucking brilliant.)

    As you may know, this image is used to track visitors on your site. We chose a small smiley :), but as you mentioned, you can hide it by clicking on "Configure" under the Stats module.

  3. Bitwize
    Member
    Posted 1 year ago #

    I apologize for being harsh in my review, I feel even more like a dick considering how well you took it >_>
    Seriously, I'm sorry. It's great to see a developer actually responding to reviews though, I'm not used to that in a lot of in-dev things.

    Really, I genuinely enjoy most of the features that are added, it's the implementation that frustrates me the most as I said.

    The breaks for no reason one was in response to what I posted on the forums (which you also replied to). The Carousel just decided to up and quit for seemingly no reason, while other javascript worked perfectly fine! I really have no idea what could have caused it for such an extended period of time, and then still have it work after the fact.
    That's what made me rate it down, because a plugin that causes features to drop spontaneously is kind of a concern because first-impressions are important.

  4. Michael Johansen
    Member
    Posted 1 year ago #

    Harsh or not. I totally agree with Bitwize's first post!

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