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[resolved] Experiencing a blank screen when logged in (17 posts)

  1. downtownphoenixagent
    Member
    Posted 7 months ago #

    I am having a reoccurring issue where I can login and maybe make one or two changes and then the screen goes white (when I save a page, for example) and I can't do anything. I recently updated plugins and WordPress and now I can't see or access my site. Earlier today I could get in and make some changes, but if I clicked on a page, or on some other dashboard element, the screen would go blank. After restarting my browser and/or computer I could get back in, but only briefly. Now I can't access or see it at all! I have tried multiple browsers and computers (Mac and PC) I really don't know what to do. I have seen this problem in other forums, and the solutions seem to have something to do with the php. However, I migrated over from WordPress.com and have no idea how to even access the php on my site. my site is http://www.downtownphoenixagent.com Help!

  2. esmi
    Forum Moderator
    Posted 7 months ago #

    Try:
    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

  3. downtownphoenixagent
    Member
    Posted 7 months ago #

    I am so, so afraid to try switching to the default theme, so I tried resetting the plugins folder, and that looks like it may have helped.

    If not, and I have to rename the theme folder, is that a permanent thing or do I name it back eventually? Please bear with me, I really do not understand all the back end stuff and I do not want to mess up this website, which I maintain for a friend.

  4. esmi
    Forum Moderator
    Posted 7 months ago #

    I am so, so afraid to try switching to the default theme

    Why so? The only thing that should happen is that your site will be displayed a little differently. Your site's actual content is stored in your database - not in any theme files.

    is that a permanent thing or do I name it back eventually?

    It depends what happens when you switch to the default theme, really. If your current theme is the issue, then, at worst, you may have to look at choosing another, less problematic, theme.

  5. downtownphoenixagent
    Member
    Posted 7 months ago #

    OK, I did that and now the site won't come up at all. When I try to bring it up, I get a blank screen, no error message, in both Firefox and Chrome.

  6. downtownphoenixagent
    Member
    Posted 7 months ago #

    And so I renamed the theme folder again (took off -old) and still can't see the site. :(

  7. esmi
    Forum Moderator
    Posted 7 months ago #

    Re-upload a fresh, unpacked, copy of the Twenty Fourteen folder to wp-content/themes using FTP or whatever file management application your host provides.
    http://wordpress.org/themes/twentyfourteen

  8. downtownphoenixagent
    Member
    Posted 7 months ago #

    Sorry to be so ignorant, but when you say "unpacked" do you mean unzipped?

  9. esmi
    Forum Moderator
    Posted 7 months ago #

    Yes - exactly that! :-)

  10. downtownphoenixagent
    Member
    Posted 7 months ago #

    OK, so it looks like that worked. Yea! (I can put the paper bag down now.) I assume that means that the theme I was using (Church) is what was causing me problems and that I should look for another theme, is that correct?

  11. esmi
    Forum Moderator
    Posted 7 months ago #

    Did you get around to resetting the plugins folder?

  12. downtownphoenixagent
    Member
    Posted 7 months ago #

    I tried that first. It seemed to work for a few minutes, but then the screen went blank again.

  13. esmi
    Forum Moderator
    Posted 7 months ago #

    Then, based on what you have described, it does seem that the Church theme is the root of your problem and you either need to look for another theme or take this issue back to its developers.

  14. downtownphoenixagent
    Member
    Posted 7 months ago #

    Thank you!

  15. esmi
    Forum Moderator
    Posted 7 months ago #

    Glad I could help :-)

  16. thomvernon
    Member
    Posted 5 months ago #

    I updated plug-ins and tried to update theme (http://thomvernon.com) and site went blank. Yikes.

    I have tried to get into dashboard to uninstall plugins, etc. but can't get back there. Very scary. WP is so great—until it is so not.

    Can you help?

  17. thomvernon
    Member
    Posted 5 months ago #

    Sorry, this has happened before and it's frustrating. Thx.

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