Okay, the first time this happened I chalked it up to a glitch but I'm now on the fourth time this has happened in 3 days. I'm not sure what has happened, or where... but I have an issue.
A customer will go through the entire checkout process and I receive a PayPal confirmation that the money is there. The first thing I notice about the PayPal payment is that it doesn't include shipping when this incident occurs. Now, when I look at the order in eShop in the Pending category, I show an incomplete order with a balance of $0.00... as if the customer bought nothing? Even though I have a packing slip from PayPal confirming that the money has gone through (minus the shipping costs.) Help?