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eShop question (21 posts)

  1. isonychia
    Member
    Posted 2 years ago #

    When using eShop, do orders placed need to be "approved" or manually submitted for billing?

    I'm trying to understand the basic premise behind the billing systems and order handling when using an online store. I never ran an online store and do not know anyone who does to ask them these basic questions.

    I tried testing it but because it's in test mode the billing procedure is not actually done.

    So whats the steps associated with someone placing an order? (aside from the technical gateways, ssl etc)

    1.The person places the order and gets all the confirmations etc.

    2. The merchant signs into eshop/WP and checks orders or do they get email alerts telling them an order has been placed? Not sure whats standard practice? Do merhcants just check at the end of the day and handle all their online orders?

    3. The merchant then does what? Hit's "process order", ships etc???

    If there was a "term" I could look up that would answer these questions I would do it. but I do not know what's a good search term for "how online orders are process with shopping carts, immediate or pending"

    Iso

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    do orders placed need to be "approved" or manually submitted for billing?

    That depends upon what payment methods/gateways you are using.

  3. isonychia
    Member
    Posted 2 years ago #

    I am researching how to set up Credit cards as payments.

    So I guess CC using authorize.net

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    eShop does not support using credit cards onsite - only via merchant gateways.

  5. isonychia
    Member
    Posted 2 years ago #

    I thought I could do the following:

    Setup authorize.net as the payment gateway and then setup a Merchant Account to allow purchases using CC. Also purchase an SSL.

    Am I missing something?

  6. esmi
    Forum Moderator
    Posted 2 years ago #

    eShop doesn't support SSL but then you don't need it if you will be processing payments on the Authorize.net site. Have you read any of the documentation at http://quirm.net/wiki/eshop/ ?

  7. isonychia
    Member
    Posted 2 years ago #

    Why wouldn't I need an SSL if I use authorize.net. I was told I still need an SSL.

    Are you saying an Authorize.net account COMES with an SSL. After talking with Authorize.net they agreed that i need my own SSL.

    So eShop then doesn't "support" SSL? I thought it was it's own entity that somehow worked in conjunction with authorize.net.

    I love those sites that explain how "setting up an online store is easy"...yeah right... ;)

    Iso

  8. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you read any of the documentation at http://quirm.net/wiki/eshop/ ?

  9. isonychia
    Member
    Posted 2 years ago #

    I will now, thanks.

  10. isonychia
    Member
    Posted 2 years ago #

    I have read the documentation on the site and I cant figure out where it explains SSL OR how it doesn't work with eshop. I also read the http://quirm.net/wiki/eshop/setting-up-merchant-gateways/authorize-net/ and didn't see anything that answered my questions

    I think maybe I didn't communicate my situation well to you.

    When I say "I am researching how to set up Credit cards as payments."

    I meant I am planing on using authorize.net as my payment gateway (which apparently eShop is set up to do) to then allow my site and eShop to accept CC payments. I want to AVOID using paypal.

    So I thought I had all the pieces I needed to set up eShop/accepting CC, purchasing an SSL etc

    Now i'm wondering what I'm missing.

    Maybe this is a better question:

    Can eShop (or any other WP ecommerce plugin) accept CC payments, is secure and works with a SSL Cert.? Basically do these plugins work WITHOUT using PayPal as the means for PCI, SSL and security?

    iso

  11. esmi
    Forum Moderator
    Posted 2 years ago #

    As I posted earlier, eShop doesn't support SSL. You do not need SSL to use Authorize.net.

  12. isonychia
    Member
    Posted 2 years ago #

    I know I don't need an SSL to use Authorize.net but as far as I can tell from my research I NEED an SSL when building an online store for security purposes (unless I use paypal or another service and I don't store customer info. not sure if eshop does that ).

    Unless your telling me Authorize.net has it's OWN SSL as part of using the service BUT the Authorize.net person I talked with today agreed I need to incorporate an SSL into my online store and it's one of the components that are necessary for a fully secure online store. They didn't tell me that the SSL is part of the authorize.net package.

    Thoughts?

    iso

  13. esmi
    Forum Moderator
    Posted 2 years ago #

    You only need SSL if you are storing credit card details - which you don't when using eShop.

    Unless your telling me Authorize.net has it's OWN SSL as part of using the service

    Yes - just like PayPal.

  14. isonychia
    Member
    Posted 2 years ago #

    Ok, I got it now. Thanks Esmi. So the key to all this is eShop does not have the built in function to keep the buyer on the page when processing the payments. So after they fill in their info and hit "proceed to confirmation" or whatever the actual "billing" step is it will bring you to a SECURE paypal page, authorize.net page etc BUT the key is the secure part is done off the original site.

    JUST A FYI: This is from the Authorize.net site: (see bold)

    Does Authorize.Net provide Secure Sockets Layer (SSL) certificates?
    Answer

    Authorize.Net does not directly provide Secure Sockets Layer (SSL) certificates to merchants. Our services, including the Authorize.Net Payment Form, are secured with a SSL certificate to better protect sensitive data. However, if your website has its own payment form, or if you collect potentially private or sensitive data from your customers, you may want to install a SSL certificate on your website in order to help protect that data. You may be required by your Merchant Service Provider to ensure that your Web pages use a SSL certificate in order to comply with the Payment Card Industry Data Security Standard (PCI DSS).

    Most Web hosting companies can provide SSL certificates, some of which would be shared with other merchants, while others may be customized for your website's domain name. Alternately, most Web hosting companies can install SSL certificates bought from accredited Certification Authorities. Please contact your Web hosting company regarding their SSL support options.

    Authorize.Net has teamed up with Comodo, Inc.--the world's second largest Certification Authority, securing over 500,000 customers worldwide--to offer SSL certificates to Authorize.Net merchants at a discounted price. With an SSL certificate issued by Comodo, your customers will be assured that all data passing between your website and the payment gateway remains secure and confidential, leading to higher consumer confidence and potentially higher sales conversion rates.

    Comodo offers SSL certificates at a fraction of the price of comparable certificates from other companies, making these certificates the most cost-e 128-bit SSL certificates available today.

    For more details, including pricing and purchase information, please visit http://authorize.net/comodo

  15. esmi
    Forum Moderator
    Posted 2 years ago #

    eShop does not have the built in function to keep the buyer on the page when processing the payments.

    Correct.

  16. cosmeticformulator
    Member
    Posted 2 years ago #

    I had the same question, so glad you figured it out already.

    isonychia, did you end up getting the ssl certificate with Comodo or any other company? and did it work with eshop, meaning did u get the padlock in the browser etc. Was it difficult to incorporate?

    thanks in advance for replying!

  17. esmi
    Forum Moderator
    Posted 2 years ago #

    eShop does not support SSL.

  18. elfin
    Moderator
    Posted 2 years ago #

    it should ok with SSL provided it is not a shared certificate, and there is no functionality within the plugin t0 change from http to https - you'd need another plugin for that.

    But, as esmi said, there would be no support for SSL specific issues.

  19. cosmeticformulator
    Member
    Posted 2 years ago #

    Thank you Rich

  20. cskyler
    Member
    Posted 2 years ago #

    I honestly laughed so hard the first time I read this thread. Poor esmi.

    Just deployed eShop for the first time, using Authorize.net. It was super easy, everything is seems to be working famously. Thanks for making and supporting this plugin.

  21. esmi
    Forum Moderator
    Posted 2 years ago #

    You're welcome. :-)

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