WordPress.org

Ready to get started?Download WordPress

Forums

eShop Plugin shopping cart keeps emptying (24 posts)

  1. gmbisogno
    Member
    Posted 4 years ago #

    eShop seems to be an awesome plugin but I'm having a big issue with the shopping cart.

    I can add 1 item to the shopping cart but when it redirects me to the shopping cart page no matter if I press the continue shopping link, the checkout link or the update cart link, the cart empties and it tells me there are no items in my shopping cart.

    Please help!

    I'm running WP 2.7.1

  2. elfin
    Moderator
    Posted 4 years ago #

    This is usually a problem with php sessions, contact your hosting provider about that. However on a few occassions the theme in use has also affected things, so it might be worth changing to a default one and run a few tests.

  3. gmbisogno
    Member
    Posted 4 years ago #

    Hi elfin,
    I really appreciate your timely response and help.

    I contacted my hosting provider "FatCow" and they said that if I could give them a better explanation of why this is happening besides just a php session issue they could possibly help me.

    I tried the cart on my other website as well and I'm still having the same issue. Different theme entirely so I'm thinking that's not the problem.

    Any other suggestion?

    My site is http://iamastuffedanimal.com/blog/

    Thanks so much

  4. elfin
    Moderator
    Posted 4 years ago #

    Another issue recently identified was a custom htaccess (ie different from WordPress's default - so can you take a look at that).

    Are you sure you don't have any other plugins running? - apologies forgot to check earlier. always worth turning those off and running a quick test. Cache plugins are sometimes not compatible for example.

  5. gmbisogno
    Member
    Posted 4 years ago #

    the htaccess is still on default I think. Default is still checked under permalinks.

    I deactivated all plugins and then reinstalled e-Shop and it is still encountering the same problem.

  6. elfin
    Moderator
    Posted 4 years ago #

    are you on windows or linux hosting?

  7. gmbisogno
    Member
    Posted 4 years ago #

    I use a Mac.
    Could that be causing an issue?

  8. elfin
    Moderator
    Posted 4 years ago #

    Not unless you edited any of the eShop files, no.

  9. gmbisogno
    Member
    Posted 4 years ago #

    I did not edit any eShop files and I believe I'm using windows hosting.

  10. elfin
    Moderator
    Posted 4 years ago #

    someone else reported a problem with windows hosting - but can't recall what it was.

    So before we go back to the hosting - did you try with one of the default themes, to rule your theme out?

  11. gmbisogno
    Member
    Posted 4 years ago #

    Yes I did. I switched to the default wordpress theme and I encountered the same issue.

  12. elfin
    Moderator
    Posted 4 years ago #

    Then atm the moment the only thing I can suggest is it is a hosting issue. The cart stores things in a php session, if that session is not kept between page refreshes then you won't be able to use eShop.

  13. madcowz
    Member
    Posted 4 years ago #

    I had a similar issue in that I was unable to add items to the cart when using a custom permalink structure and ISAPI Rewrite.

    It might be worth your while switching off permalinks and going back to the dirty page_id=234 style, testing it and seeing what result you get.

    Only takes 5 minutes and you shouldn't get too many 404's in that time.

    Might be a long shot but at least it ticks another box.

  14. paulma
    Member
    Posted 4 years ago #

    I am having this same issue and I use Fatcow as my hosting site.

  15. elfin
    Moderator
    Posted 4 years ago #

    sounds like fatcow is a problem then.

    Another thing to check is htaccess files anywhere on the site. I have also come across problems with those as well.

  16. eq2bum
    Member
    Posted 4 years ago #

    It does appear that Fatcow is the problem, as I am having the same issue. If anyone is able to resolve it, can you please post the soloution here.

  17. eq2bum
    Member
    Posted 4 years ago #

    Ok, I have made a little progress on this, without any help from fatcow. I added the following to my php.ini file

    session_save_path("your home directory path"/cgi-bin/tmp);
    session_start();

    Sessions are now working, i can add items to the cart, however sometimes it drops items, sometimes it doesn't add, other times i can empty the cart and then add another itme and all of the old items appear again. It's pretty much hit or miss.

    Any idea why the sessions are getting mixed up? I don't expect any hlep from fatcow.

  18. elfin
    Moderator
    Posted 4 years ago #

    I don't - it is obviously a session issue - and not much I can do to help sadly.

  19. arunvarghe
    Member
    Posted 4 years ago #

    I am also facing the same problem.....

    I am using shopp plugin 1.0.6 and created login part for wholesalers in themes.i used sessions there and when i added session to shopp/core/model/product.php, view cart doesnt show the cart, what i added...Pls let me know what is the problem??

  20. elfin
    Moderator
    Posted 4 years ago #

    but shopp plugin is not eShop - whole different thing altogether.

  21. stealthkinetics
    Member
    Posted 4 years ago #

    I encountered the same issue with WP, eShop & Fat Cow. The info from eq2bum above is good and FatCow has info here: http://www.fatcow.com/knowledgebase/read_article.bml?kbid=600;keywords=php

    I added

    session_save_path('/home/users/web/b###/moo.#######/cgi-bin/tmp');
    session_start();
    to the beginning of eshopwidget.php (which is loaded on every page of my cart), and the sessions seem to be working so far.

  22. stealthkinetics
    Member
    Posted 4 years ago #

    my "fix" stated above is no longer working with the newest version of eshop.

  23. tiavamp
    Member
    Posted 4 years ago #

    i have tried all this above stuff. even had the live chat specialist at fatcow edit my php.ini (i checked it even) but still no go.

    What are some specifics i can tell the chat specialist on what's wrong and how to go about fixing it?

    is there another free plug in for listing products on wordpress that DOES work with fatcow hosting? any ideas of places to start looking?

    down & out
    Tia

  24. elfin
    Moderator
    Posted 4 years ago #

    try a different cart, or move hosting companies. Sounds like their setup is a bit unusual - sorry.

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags