toeknee32
Member
Posted 10 months ago #
I am having a problem with eshop.
When a customer goes to purchase a product and checks out it sends them to paypal (Working correctly). if the customer was to close the paypal window then try to repurchase the same items the proceed to checkout button will now just reload the checkout page and stop sending them to paypal.
Clearing the cache on customers browser fixes the problem.
So now if a person buys a product and wants to come back to purchase another item they cannot without deleting their cache.
Not sure how to fix this issue any help is appreciated
So now if a person buys a product and wants to come back to purchase another item they cannot without deleting their cache.
This is only an issue if they don't close their browser. Frankly, I don't see what the plugin can do about this. If the user doesn't return to the site, the plugin cannot clear their session data.
toeknee32
Member
Posted 10 months ago #
I am kind of confused with your response.
After closing my browser and trying again I have the same issue.
We can't replicate your issue here. Have you tried:
- deactivating all other plugins to see if this resolves the problem
- switching to the Twenty Eleven theme.
toeknee32
Member
Posted 10 months ago #
Did both, same issue
website is jerseyswagger.com
duplicating issue is simple
add product to card proceed to checkout get to the paypal window then close window.
Then proceed to purchase another product.
So now you are saying that users don't purchase any products but just close the PayPal window?
toeknee32
Member
Posted 10 months ago #
I did mention that in my first post but I am concerned that if they were to purchase an item that they would not be able to purchase anything else.
We have tested the plugin extensively over it's four year life and I can assure you that people can come back and re-purchase items or purchase new items.
toeknee32
Member
Posted 10 months ago #
so lets say, a person gets all the way to checkout and decides.. you know what I am gonna wait to purchase this (I have done this), closes all windows and comes back the next day.
With this problem, that person would not be able to purchase anything without clearing their cache first.
As I've said, we can't replicate this. We follow the process you describe above all of the time when testing the plugin or some of our own themes and we've never encountered this issue before.
toeknee32
Member
Posted 10 months ago #
you can feel free to replicate it on my site.
I am looking to figure out what could be causing this
If you are seeing this issue, then it would seem to be specific to your site. Have you tried:
- deactivating all other plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
- switching to the Twenty Eleven theme to rule out any theme-specific problems.
toeknee32
Member
Posted 10 months ago #
I tried all of your suggestions with no luck.
I'm sorry but we can't help with this. We cannot replicate the problem. As far as we can tell, it's specific to your site. Do you have another site on a different server using eShop?
toeknee32
Member
Posted 10 months ago #
I do not have any additional sites using eShop, I mat uninstall and reinstall the plugin though
toeknee32
Member
Posted 10 months ago #
Reinstalling did not fix this issue,
Others with same problem
These were all individual issues that were resolved months ago.
toeknee32
Member
Posted 10 months ago #
Esmi, there is obviously a problem with YOUR plugin on my site using the standard Twenty Eleven theme with no plugins activated I can duplicate this issue non stop. your responses are all in defense of your product which is fine, but I would rather have some ideas about what could be causing this and suggestions on things that may fix it.
Obviously others have had this same issue and those individual issues were resolved months ago but I would love for my individual issue to be resolved as well.
Then try posting on the plugin's dedicated forum but FWIW, I've tried to replicate your problem but I cannot. I've also spoken to the plugin's developer (who is sitting about 2ft away from me) and he cannot replicate it either. Whatever this is, it is specific to your site.
Please understand that this is a free plugin that we do our best to support but we cannot offer free support for each and every site-specific issue. You are also using a theme that we do not support as we have explained on the plugin's forum. At the end of the day, there is a limit to what help we can offer,
toeknee32
Member
Posted 10 months ago #
Let's forget about the theme, I am using twenty ten theme.
Could this be a problem with the way paypal is configured or does it have to be something with the site or server?
Let's forget about the theme
But we can't - because you're not using Twenty Ten or Twenty Eleven. You are using a theme that we specifically do not support.
ESTORE THEME
We cannot support Elegant Theme's Estore theme with eShop. Please contact Elegant Themes for support.
http://quirm.net/forum/topic.php?id=3320
Could this be a problem with the way paypal is configured
Unlikely since the situation you describe - which is different from the ones at http://quirm.net/forum/topic.php?id=2787 - relates to users not even attempting to complete the transaction at PayPal.
does it have to be something with the site or server?
It could be a caching issue. Are you running a cache? Are your hosts? What about your ISP?
This issue does crop up from time to time, and there has been no real commonality between the reports. However your site is currently using a theme we will not support. If you want us to look into this any further, you will need to change it to Twenty Eleven. It will need to remain with that theme until we have run a few simple tests. After which you are free to change it back. And no, I can't guarantee when we can do this.
But esmi's question above has reminded me, you also need to deactivate all other plugins whilst we carry out those tests.
toeknee32
Member
Posted 10 months ago #
I appreciate your response.
Theme is now set to twenty eleven and all plugins have been disabled
Also so you know clicking the proceed to confirmation too many times will get your IP blocked from the web address
then you will need to disable whatever is doing that as well.
clicking the proceed to confirmation too many times will get your IP blocked from the web address
And now we find out about this?
head -> desk...
anthony44
Member
Posted 9 months ago #
It returns a 501
Request URL:http://jerseyswagger.com/shopping-cart/checkout/
Request Method:POST
Status Code:501 Method Not Implemented
toeknee32
Member
Posted 9 months ago #
And now we find out about this?
head -> desk...
Like you actually did anything which this was a problem.
that makes me think that you have now solved the issue? would that be correct?
toeknee32
Member
Posted 9 months ago #
that makes me think that you have now solved the issue? would that be correct?
Problem is not solved, also after purchasing a product I could not purchase anything else.
Site is sitting on the twenty eleven theme as well as all plugins deactiviated,
*sigh* Do leave eShop active. How can anything be checked otherwise?
