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[resolved] Error: site_inaccessible. Can't connect with WordPress.com (24 posts)

  1. gscohier
    Member
    Posted 12 months ago #

    Hi,

    Not sure if anyone can help.
    I'm also having an issue. Never been able to get Jetpack to work.
    Getting the following error: site_inaccessible

    Error Details: The Jetpack server was unable to communicate with your site [IXR -32300: transport error: http_request_failed Operation timed out after 15273 milliseconds with 0 out of -1 bytes received]

    Spoken to GoDaddy and they're telling me it's not their problem and they can't help.

    Looking at the Jetpack troubleshooter, I then asked GoDaddy to change the PHP_FCGI_CHILDREN to 2 as asked by Jetpack but I'm being told don't know what I'm talking about and that that file is in WordPress. When I google this, it says it's not a WordPress file but one held by the hosting company.

    I've tried uninstalling Jetpack and reinstalling it but no joy there...
    I have the updated versions of both WordPress and Jetpack installed.
    I've also tried unable all plugins and using the 2012 theme but didn't make any difference.

    Help anyone? I'm going around in circles!

    Site is: http://www.social-be.be

    http://wordpress.org/plugins/jetpack/

  2. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    It looks like you are on a Windows server. As you mentioned, the fix to your issue is normally to change the PHP_FCGI_CHILDREN to 2. If GoDaddy doesn't want to do that, try asking them to move your account over to a Linux server instead, it might work better by default without having to play with PHP_FCGI_CHILDREN. Let me know what they tell you.

  3. Go Daddy
    Go Daddy Support
    Posted 11 months ago #

    There are some limitations with PHP and Windows. We do recommend that you are on a Linux server at this time for running WordPress, PHP, based sites. Support can help get you to Linux no worries, but here is the guide to so online too: http://support.godaddy.com/help/article/1285/switching-your-hosting-account-operating-system Please let us know if changing resolves the issue. Thanks! ^Colby GoDaddy Social Media Team

  4. DavidSoegiarto
    Member
    Posted 11 months ago #

    I have an error too with Windows server. However, it used to work in the past as I succesfully connected my LinkedIn profile through Publicize.
    Now, nothing works.
    Will try to contact GoDaddy support.

    Update: nope. My hosting plan is the free basic one that comes with the domain. I can't change it to Linux. I have to abandon the plugin now until you guys figure out how to make it work again with Windows server.

    It worked before. There shouldn't be any reason why it can't work again.

    Shame on you, GoDaddy.

    Web: pecelayam.com

  5. gscohier
    Member
    Posted 11 months ago #

    Hi,

    I'm afraid I can't change to Linux since I have SSL.

    As per the link given above: "You cannot switch the operating system of a hosting account with a secure socket layer (SSL) installed on it."

  6. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    gscohier, we're working on finding a fix for the limitations that GoDaddy seems to be putting on it's Windows servers at the moment, which are affecting many of our Jetpack users in the same way. If you can't switch, can you ask GoDaddy if they are otherwise limiting the number of PHP processes for your site?

  7. gscohier
    Member
    Posted 11 months ago #

    Hi Richard,

    I tried the PHP route with them but was told this was a WordPress file which is of course incorrect.
    I've since been told the following in an email: "Jetpack 2.3 which we install by default with all WordPress installations does not work with PHP 5.3, and requires PHP 5.2. You will need to upgrade Jetpack to 2.3.1 so that it will work with PHP 5.3."

    I have the latest Jetpack installed but I'm still getting the same error message.

    When bringing up the Jetpack issue with GoDaddy, I was told the following, I quote: "We have leased you a flat, it's not our fault if the hot tub installed in that flat isn't working"...
    I'm not quite sure what anyone would respond to that....

  8. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Hi gscohier,

    You are currently running Jetpack 2.3.3 : http://social-be.be/wp-content/plugins/jetpack/readme.txt so their suggestion doesn't make any sense.

    As for not being compatible with PHP 5.3, that just isn't true. As I mentioned, we think that there's something about their Windows / PHP configurations, as you are not the only one to have this issue.

    Have you considered other hosts that could set you up on a Linux server?

  9. gscohier
    Member
    Posted 11 months ago #

    Hi Richard,

    I can migrate to the Linux servers.
    I'm all really new to this and when purchasing the package, I was given the choice between Linux and Windows.
    I stupidly assumed that this related to my operating system so I chose Windows... Bet I'm not the first and won't be the last...

    Anyhow, I'm now dealing with emails back and forth since I'm given conflicting information by their support staff. Every email is picked up by someone different...

    One minute, I'm being told I can't migrate without canceling the SSL certificate then the next email, I'm told I can by someone else.
    I'm trying to clarify things a bit before I press the button...
    I've only just purchased the hosting package and don't really want to have to pay for a new SSL certificate less than a month on...

  10. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Hi,

    I just want to say that you weren't stupid, it's a common error for people who are new to the world of webhosting, but now you're learning!

    Would you mind telling me why you need an SSL certificate? You don't have anything on your site (shopping carts or similar things) that normally would need one as far as I can see, but it's worth noting that pretty much every link I've tried on your site gives a 404 error, so it looks like you have other problems than just connecting Jetpack at the moment. It almost seems like it wouldn't be a big issue to simply start over with hosting somewhere else, if you were so inclined, if your site isn't working properly.

  11. gscohier
    Member
    Posted 11 months ago #

    Hi Richard,

    There will be some e-commerce attached for some services.

    Since I was encountering a number of issues, I decided to migrate last night to the Linux servers.
    Turns out despite being told that I wouldn't notice a thing and everything would work just fine, the only pages which work ae the home pages...
    Godaddy is looking into it.

    On the plus side, I've activated both Jetpacks whithin seconds... :-)

  12. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Well, I'm glad you were able to switch, but I'm sorry about the other troubles! I hope things work out for you soon, and if you need further Jetpack help, you know where to turn. :)

  13. Go Daddy
    Go Daddy Support
    Posted 11 months ago #

    gscohier,

    Everything on the site looks good now. It sounds like you have everything worked out, but if there are any lingering problems or issues, please comment here. We'll do our best to help and I am following this thread as well.

    ^Cj

  14. Mothi Venkatesh
    Member
    Posted 11 months ago #

    Hello Godaddy! I am also having the same issue. I want to shift my hosting to linux. Can you people shift it for free or should I pay you? And help me how to shift the plan?

    I blog at: http://bloghelpline.com

  15. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Hi mothivenkatesh,

    To switch your site to Linux, go to your site management panel, and try the following:

    1) Click the + next to the hosting
    2) Clicked on options, then the customize tab
    3) Select the drop down menu under “Plan” and scroll up to select Linux

    According to GoDaddy, it can take up to 48 hours for the changes to apply, but your site will be completely transferred, and you will then be able to use Jetpack.

    If you do not feel comfortable making the change by yourself, do not hesitate to contact GoDaddy directly to let them know about the issue.

  16. Go Daddy
    Go Daddy Support
    Posted 11 months ago #

    Richard,
    Thanks for jumping in there with those instructions! You're awesome!

    mothivenkatesh,
    You can also view those instructions on our site here: http://go.me/changeos

    And if you do get stuck, like Richard mentioned, Support is 24/7 and will be more than happy to walk you through the process if you give them a call. There's no charge for this change or for support: http://x.co/WeHelp

    ^Cj

  17. mamadecreations
    Member
    Posted 10 months ago #

    I'm having this same exact problem. Yesterday I was told to switch to to PHP 5.2 and then activate jetpack, then switch back to PHP 5.3. This didn't work and my site wouldn't load. Today I was told "You will need to upgrade the Jetpack plugin to a new version that supports PHP 5.3. The version that comes on your hosting plan does not support PHP 5.3. Please refer to WordPress Codex for in on upgrading your plugins."

    I have the most up to date versions of everything. I am on the windows servers (thought it was to do with operating system as well!), but I am not comfortable switching to linux because I am complete newbie with this stuff and do not want to mess my site up completely, especially since I just got it all set up!

  18. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    Hi mamadecreations, switching to Linux won't do anything to your site, other than making it run better (especially for Jetpack) :) I strongly suggest you ask GoDaddy to switch your plan to Linux, and PHP 5.3 is great for WordPress and Jetpack. You won't notice any different in how your site functions or in how you manage your site if you switch your plan to a Linux server.

  19. mamadecreations
    Member
    Posted 10 months ago #

    Thanks Richard for clarifying that. I was just worried that the switch would mess things up after just getting it all set up. I went ahead and switched it to linux and will try activating jetpack again. Thanks for the help :)

  20. MImi J
    Member
    Posted 8 months ago #

    Given all the 'xplaining above, not sure what explains this, but I have the following setup, and am getting the same error message:
    register_http_request_failed

    - Linux server with GoDaddy, with PHP ver 5.3
    - Latest WordPress ver. 3.7.1 and Jetpack ver 2.5

    I've reviewed the Jetpack's debugging suggestions (i.e. disabling other plugins, known issues, XMLRPC file), but none apply. I even deleted Jetpack and reinstalled to no avail.

    Is the problem somewhere in the coding GoDaddy uses to install WordPress and Jetpack? It is a GoDaddy-customized version of WordPress afterall. I should also note that on previous installs of Jetpack that pre-dated this new GoDaddy version of WP, I had no problems.

    Please engineer my happiness...I'd like to take off!;)

  21. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    @MImi J - you need to start your own thread if you need help - BTW, lots of people are having this issue at the moment, so possibly a JetPack end issue.

  22. MImi J
    Member
    Posted 8 months ago #

    No problem--saw that various others had posted their situations in this thread, and received helpful feedback. I just wanted a little bit of that Richard love.

  23. devoninternational
    Member
    Posted 8 months ago #

    I have worked with the Jetpack plugin support team, done everything I could to get my site to connect to wordpress but still no solution. Downloaded v3.6 today and still can't connect. I was so hopeful too! If anyone has any clue when or how this can be fixed it would be great. Clients are near dropping me as subscriptions and publicize are very important to them. Also any other subscription plugins that come close to what jetpack has? Thanks.

  24. devoninternational
    Member
    Posted 8 months ago #

    Sorry I meant to start my own thread.

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