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[resolved] ERROR: Signal 15 is sent to script! Version 3.0.10 (21 posts)

  1. petee
    Member
    Posted 1 year ago #

    Getting Error: Signal 15 is sent to script!
    After updating to BackWPup Version 3.0.10
    Tried to switch to Tar GZip but still same error ...

    any feedback on this? Thank you!

    Log:
    [10-May-2013 07:07:55] ERROR: Signal 15 is sent to script!
    [10-May-2013 07:07:55] Script stopped! Will start again.
    [10-May-2013 07:07:55] STRICT NOTICE: is_a(): Deprecated. Please use the instanceof operator
    [10-May-2013 07:07:55] STRICT NOTICE: is_a(): Deprecated. Please use the instanceof operator
    [10-May-2013 07:07:55] 2. Trying to send backup file to S3 Service …
    [10-May-2013 07:07:56] Connected to S3 Bucket "path hidden" in https://s3.amazonaws.com
    [10-May-2013 07:07:56] Starting upload to S3 Service …
    [10-May-2013 07:08:55] ERROR: Signal 15 is sent to script!
    [10-May-2013 07:08:55] Script stopped! Will start again.
    [10-May-2013 07:08:55] STRICT NOTICE: is_a(): Deprecated. Please use the instanceof operator
    [10-May-2013 07:08:55] STRICT NOTICE: is_a(): Deprecated. Please use the instanceof operator
    [10-May-2013 07:08:57] 3. Trying to send backup file to S3 Service …
    [10-May-2013 07:08:57] Connected to S3 Bucket "path hidden" in https://s3.amazonaws.com
    [10-May-2013 07:08:57] Starting upload to S3 Service …
    [10-May-2013 07:09:57] ERROR: Signal 15 is sent to script!
    [10-May-2013 07:09:57] Script stopped! Will start again.
    [10-May-2013 07:09:57] STRICT NOTICE: is_a(): Deprecated. Please use the instanceof operator
    [10-May-2013 07:09:57] STRICT NOTICE: is_a(): Deprecated. Please use the instanceof operator

    http://wordpress.org/extend/plugins/backwpup/

  2. Katie McGregor
    Member
    Posted 1 year ago #

    Hi - I also get this message. ERROR: Signal 15 is sent to script!

    This is the first time I have used backwpup, am backing up to a folder.

    Not sure what doing wrong?

  3. devrag
    Member
    Posted 1 year ago #

    Same situation. Would like to get updates as the story unfolds. ERROR: Signal 15 is sent to script! and backing up to a folder with a .zip file.

  4. Robert Windisch
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    the "Signal 15" message means that our backup job got killed by your web host provider. That will happen on small webspaces. You can set BackWPup to use many retries. Please try the following at Settings->Jobs:

    - change "Restart on archive creation" to 200
    - change "Maximum number of retries for job steps" to 9 or higher

    You can also try to split your backup jobs into smaller ones.

    regards,
    Robert

  5. devrag
    Member
    Posted 1 year ago #

    Works great. No more errors. Thanks for the quick response.

    Under Settings > Jobs, there is another option I am wondering about. Besides setting:

    Maximum number retries = 9
    Restart on archive creation = 200

    what about the check box for "Restart on every main step?" Would checking that box also help to not time-out?

  6. Robert Windisch
    Member
    Plugin Author

    Posted 1 year ago #

    Hi devrag,

    No, because "Restart on every main step?" will only ensure that the plugin checks the progress on every restart. But your server kills our script when we need to long to execute. We have no influence on the time-out.

    regards,
    Robert

  7. Krista Molino
    Member
    Posted 10 months ago #

    OK, so I am backing up to Amazon S3 and have done these:
    - change "Restart on archive creation" to 200
    - change "Maximum number of retries for job steps" to 9 or higher

    And am still getting the error. I understand what you're saying about the host/server...can you tell me how to do this suggestion?:
    "You can also try to split your backup jobs into smaller ones."

    Thanks,
    Krista

  8. Giorgio25b
    Member
    Posted 8 months ago #

    - change "Restart on archive creation" to 200
    - change "Maximum number of retries for job steps" to 9

    Worked out great!

    Thanks,
    much appreciated.
    Giorgio

  9. josfaber
    Member
    Posted 6 months ago #

    I don't have the option "Restart on archive creation"?
    Using version 3.1.1.
    The error came right after updating WordPress to 3.8 and BackWPup to 3.1.1

  10. Giorgio25b
    Member
    Posted 6 months ago #

    Check the screenshot

    It is important to select settings and after the proper tab on the upper left corner. Hope it helps

    G.

  11. devrag
    Member
    Posted 6 months ago #

    Hi, G.

    I believe those setting went away with the plugin updates. I've had very good luck breaking my backups into at least 4 jobs, so they don't time out. Each runs daily. Here are my jobs:
    1. Just the database
    2. Half the files. Whichever make sense for you.
    3. Other half of the files.
    4. Optimization and checking.

    I don't have any sites with a database so big that #1 above gets an error. I have had to break the file backups (2 & 3)into smaller groupings on one site.

    Hope this helps.

  12. josfaber
    Member
    Posted 6 months ago #

    Nothing of the above helped. I even decreased the size of the backup by backing up just a few files and the database. There is no timeout. See log below.

    On top of this there's also an S3 API validation error. But in the job settings for S3 it authenticates just fine.

    ---
    [INFO] BackWPup version 3.1.1; A project of Inpsyde GmbH [INFO]
    WordPress version 3.8 [INFO] Blog url:
    http://www.roemeniemaardananders.nl/ [INFO] BackWPup job: totaal;
    DBDUMP+FILE+WPEXP+WPPLUGIN [INFO] BackWPup cron: 30 3 * * *; Next:
    Mon, 30 Dec 2013 @ 03:30 [INFO] BackWPup job started manually
    [INFO] PHP ver.: 5.3.3; cgi-fcgi; Linux [INFO] Maximum PHP script
    execution time is 300 seconds [INFO] MySQL ver.:
    5.0.83-community-log [INFO] curl ver.: 7.15.5; OpenSSL/0.9.8b
    [INFO] Temp folder is:
    /var/www/vhosts/7/152481/webspace/httpdocs/roemeniemaardananders.nl/wp-content/uploads/backwpup-0eec44-temp/
    [INFO] Logfile is:
    /var/www/vhosts/7/152481/webspace/httpdocs/roemeniemaardananders.nl/wp-content/uploads/backwpup-0eec44-logs/backwpup_log_0eec44_2013-12-29_08-52-54.html
    [INFO] Backup type is: archive [INFO] Backup file is:
    /var/www/vhosts/7/152481/webspace/httpdocs/roemeniemaardananders.nl/wp-content/uploads/backwpup-0eec44-temp/backwpup_1bb4b0_2013-12-29_08-52-54.tar.gz

    [29-Dec-2013 08:52:54] 1. Try to backup
    database …
    [29-Dec-2013 08:52:54] Connected to database
    db57513_roemenie2 on mysql18-int.cp.hostnet.nl

    [29-Dec-2013 08:52:54] Backup database table
    "wp_commentmeta" with "9" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_comments" with "3" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_links" with "0" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_options" with "344" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_postmeta" with "231" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_posts" with "167" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_term_relationships" with "50" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_term_taxonomy" with "30" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_terms" with "30" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_usermeta" with "44" records
    [29-Dec-2013 08:52:54] Backup database table
    "wp_users" with "2" records
    [29-Dec-2013 08:52:54] Added database dump
    "db57513_roemenie2.sql" with 1.05 MB to backup file list

    [29-Dec-2013 08:52:54] Database backup done!

    [29-Dec-2013 08:52:54] 1. Trying to make a list of
    folders to back up …
    [29-Dec-2013 08:52:54] 32 folders to backup.

    [29-Dec-2013 08:52:54] 1. Trying to create a WordPress
    export to XML file …
    [29-Dec-2013 08:52:55] Check WP Export
    file …
    [29-Dec-2013 08:52:55] WP Export file is a valid WXR
    file.
    [29-Dec-2013 08:52:55] Added XML export
    "Roemenië.wordpress.2013-12-29.xml" with 238.58 kB to backup file
    list.
    [29-Dec-2013 08:52:55] 1. Trying to generate a file
    with installed plugin names …
    [29-Dec-2013 08:52:55] Added plugin list file
    "Roemenië.pluginlist.2013-12-29.txt" with 1.04 kB to backup file
    list.
    [29-Dec-2013 08:52:55] 1. Trying to generate a
    manifest file …
    [29-Dec-2013 08:52:55] Added manifest.json file with
    5.18 kB to backup file list.
    [29-Dec-2013 08:52:55] ERROR: Signal 15 is sent to
    script!
    [29-Dec-2013 08:52:55] Restart will be executed
    now.
    [29-Dec-2013 08:52:55] 2. Trying to create backup
    archive …
    [29-Dec-2013 08:52:55] Compressing files as TarGz.
    Please be patient, this may take a moment.
    [29-Dec-2013 08:52:57] ERROR: Signal 15 is sent to
    script!
    [29-Dec-2013 08:52:57] Restart will be executed
    now.
    [29-Dec-2013 08:52:57] 3. Trying to create backup
    archive …
    [29-Dec-2013 08:52:59] ERROR: Signal 15 is sent to
    script!
    [29-Dec-2013 08:52:59] Restart will be executed
    now.
    [29-Dec-2013 08:53:00] 1. Trying to send backup file
    to S3 Service …
    [29-Dec-2013 08:53:00] WARNING:
    fopen(/var/www/vhosts/7/152481/webspace/httpdocs/roemeniemaardananders.nl/wp-content/uploads/backwpup-0eec44-temp/backwpup_1bb4b0_2013-12-29_08-52-54.tar.gz):
    failed to open stream: No such file or directory

    [29-Dec-2013 08:53:00] WARNING: fseek() expects
    parameter 1 to be resource, boolean given
    [29-Dec-2013 08:53:00] ERROR: S3 Service API: Validation
    errors: [ContentType] must be of type string
    [29-Dec-2013 08:53:00] 2. Trying to send backup file
    to S3 Service …
    [29-Dec-2013 08:53:00] WARNING:
    fopen(/var/www/vhosts/7/152481/webspace/httpdocs/roemeniemaardananders.nl/wp-content/uploads/backwpup-0eec44-temp/backwpup_1bb4b0_2013-12-29_08-52-54.tar.gz):
    failed to open stream: No such file or directory

    [29-Dec-2013 08:53:00] WARNING: fseek() expects
    parameter 1 to be resource, boolean given
    [29-Dec-2013 08:53:00] ERROR: S3 Service API: Validation
    errors: [ContentType] must be of type string
    [29-Dec-2013 08:53:00] 3. Trying to send backup file
    to S3 Service …
    [29-Dec-2013 08:53:00] WARNING:
    fopen(/var/www/vhosts/7/152481/webspace/httpdocs/roemeniemaardananders.nl/wp-content/uploads/backwpup-0eec44-temp/backwpup_1bb4b0_2013-12-29_08-52-54.tar.gz):
    failed to open stream: No such file or directory

    [29-Dec-2013 08:53:00] WARNING: fseek() expects
    parameter 1 to be resource, boolean given
    [29-Dec-2013 08:53:00] ERROR: S3 Service API: Validation
    errors: [ContentType] must be of type string
    [29-Dec-2013 08:53:00] ERROR: Step aborted: too many
    attempts!
    [29-Dec-2013 08:53:00] ERROR: Job has ended with errors
    in 6 seconds. You must resolve the errors for correct
    execution.
    ---

  13. lozbo
    Member
    Posted 6 months ago #

    I'm also getting errors. Changed the max number of retries to 9, but couldn't find the other option. Has it been renamed to:

    Maximum script execution time

    ?

  14. josfaber
    Member
    Posted 6 months ago #

    Reinstalled the plug, did not help either :-/
    Anyone from the plugin devteam care to explain exactly what Signal 15 is about?

  15. dhunink
    Member
    Posted 6 months ago #

    Same thing here. The error is sent right away, just a second after starting the backup. None of the above helped. Any thoughts from the developers?

  16. karenelated
    Member
    Posted 5 months ago #

    same here. No 'restart on archive creation' available.

  17. frankie.yuen
    Member
    Posted 5 months ago #

    Hi,

    I am sure the developer team is aware of this.

    I googled and realised there were a couple of helpdesk threads asking about the same questions - and I can understand support will go first to those who paid for a Pro version.

    However, I am working on a project for a client, and I'd like to tell them that using BackWPUp can actually backup the whole site.

    Can someone shed some light?

    I am on:
    BackWPup version 3.1.1
    Version 3.8.1

  18. Daniel Hüsken
    Member
    Plugin Author

    Posted 5 months ago #

    Signal 15 is a Server side thing where we can't do something. I can only say do not use the cheapest hosting. Thest with the Free Version if it working on the host. Than you can by the Pro version. On many things we can help, but not on all hoster limitations.

  19. orgsys
    Member
    Posted 2 months ago #

    It seems like if using DropBox for back up destination, Signal 15 generated when DB is full.

    Vitally

  20. Daniel Hüsken
    Member
    Plugin Author

    Posted 2 months ago #

    No, Signal 15 has nothing to do with DropBox. That is a script termination from server side.

  21. orgsys
    Member
    Posted 2 months ago #

    Coincidence I guess.

    Thanks

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