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Error message cannot log in (6 posts)

  1. antonio100
    Member
    Posted 1 year ago #

    I downloaded a theme and now I cannot even log in I just get this error message: can anyone help in easy to understand instructions...LOL

    Fatal error: Call to undefined function add_theme_support() in /home/xboyfaqt/public_html/wp-content/themes/steampunk/functions.php on line 2

  2. chellycat
    Administrator
    Posted 1 year ago #

    Hmm, looks like your theme is trying to access a function that does not exist. What version of WordPress are you running?

    Do you have FTP access to your site? Go to wp-content/themes and delete the folder of the theme you just installed.

  3. antonio100
    Member
    Posted 1 year ago #

    I don't think I have FTP access-how do you acess that to check?

    someone else started this site for me and just gave me my password and site.
    Thanks

  4. Samuel B
    moderator
    Posted 1 year ago #

    since you don't know ftp - use your host's file manager and navigate to the /wp-content/themes folder
    inside that folder find and rename /steampunk/
    this will bring up default theme so you can find another theme to use

  5. chellycat
    Administrator
    Posted 1 year ago #

    You need an FTP client (such as FileZilla). Are you in touch with the person who set up the site for you? Ask him/her to either give you FTP access (they need to give you the FTP user name, FTP password and domain name) or go in there themselves and fix it.

    EDIT: Yes, do what Samuel B says, that's a good suggestion!

  6. antonio100
    Member
    Posted 1 year ago #

    Ok thanks for your help! I will contact him

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