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Error 500! Internal Server Error! Help!!! (4 posts)

  1. mahyarghassemian
    Member
    Posted 1 year ago #

    I was adding a new theme to my site, and all of a sudden, it crashed. Then, I went and visited my website (www.mahyarlaw.com) and I saw the 500 Internal Server Error. I found out that the only way to fix it was to log in to the hosting provider and delete the plugins. Unfortunately, I do not have access to my hosting provider, Rackspace, because I do not know the password. Is there any way of fixing this error without logging in to my hosting provider?

  2. Pioneer Valley Web Design
    Member
    Posted 1 year ago #

    You have a common malware issue with this site:

    http://sitecheck.sucuri.net/results/mahyarlaw.com

  3. Lara Chelak
    Member
    Posted 1 year ago #

    You're definitely going to need the password to login. It's a quick fix, however. Just go to your themes directory and delete the folder for the new theme.

    Could you try doing a password reset from your host? I'm sure if you gave them a call they would be able to help you out.

  4. Alex Tabony
    Member
    Posted 1 year ago #

    If you have FTP access you could use that to delete extra themes or plugin that you think are causing the problem. But if you don't have control panel access I assume you don't have FTP access either.

    I can access your site map but not your robots.txt (assuming there is one).

    I think you would be best off contacting the hosting provider and asking them to restore from backup.

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