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[resolved] Error 500 Can't Log In (12 posts)

  1. anewton2
    Member
    Posted 1 year ago #

    I have a blog that is hosted through Go Daddy - http://decari.org. I uploaded a new theme through the WR admin panel. I wanted to remove certain text in the Editor file, and when I hit update I got an automatic Server error - HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

    I went back into the Editor file and re-pasted the html code exactly how it initially was & clicked update again. Now, every time I try going to the website I get this same error. It won't even let me log in anymore to reset the settings or remove the plugins. I didn't have the files backed up because I never downloaded WordPress onto my computer or used FTP.

    Help!

  2. anewton2
    Member
    Posted 1 year ago #

    I'm trying to connect with filezilla using the host as ftp://decari.org/wp-login.php. And it keeps trying to connect, but then says connection timed out after a few seconds.

  3. esmi
    Forum Moderator
    Posted 1 year ago #

    Try asking your hosts for assistance with your FTP login details.

  4. anewton2
    Member
    Posted 1 year ago #

    I went into Godaddy but it doesn't have any hosting information. I wasn't the person who initially set this up, but it looks like we just have a domain name through them and that the site is hosted on WordPress I would assume

  5. esmi
    Forum Moderator
    Posted 1 year ago #

    If this was a wordpress.com site, then you would not be able to edit the theme's template files via the Appearance -> Editor or install/uninstall any plugins. You need to find out where the site is hosted.

  6. anewton2
    Member
    Posted 1 year ago #

    Okay so what if I can't figure out the host and I can't log-in through Filezilla. Is there another way that I can log-in?

  7. anewton2
    Member
    Posted 1 year ago #

    It looks like it's connecting, and the connection is established but then it won't actually connectL

    Status: Resolving address of decari.org
    Status: Connecting to 76.162.172.18:80...
    Status: Connection established, waiting for welcome message...
    Error: Connection timed out
    Error: Could not connect to server

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    Who owns this site?

  9. anewton2
    Member
    Posted 1 year ago #

    I'm an admin of the site (Rhode Island DECA) and am currently responsible for it. It was created first in WordPress, then we bought the domain name from GoDaddy.. that's all I know because I took this over. I've downloaded WordPress to my computer - I can adjust the files butI can't connect via FileZilla to upload them so I'm not sure where the error is and how to adjust it differently.

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    You need to find out who you are paying to host the site if that's not Godaddy.

  11. anewton2
    Member
    Posted 1 year ago #

    Ok so I was able to get the host information and I have logged into my site using Filezilla. However, I can't update any of the files. I've tried copying the files from WordPress into Filezilla, but it won't let me paste anything. Do I need to convert the files to a different format? What files should I be update to reset the settings?

  12. anewton2
    Member
    Posted 1 year ago #

    I fixed it! This problem is all set.

    Thanks!

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