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File Away
[resolved] Empty shortcode generator popup (6 posts)

  1. soegaard2000
    Member
    Posted 2 months ago #

    Thanks for a great plugin.

    In a new install I have suddenly a problem with the shortcode generator. When I click the shortcode button the popup is empty.

    Have you seen this problem before?

    Thanks :-)

    https://wordpress.org/plugins/file-away/

  2. thomstark
    Member
    Plugin Author

    Posted 2 months ago #

    Have you tried reclicking on the button after a few seconds? Sometimes it takes me three or four tries before the generator shows up. It's always been an issue, because it's generating content dynamically from the server.

  3. soegaard2000
    Member
    Posted 2 months ago #

    Yes, I have tried reclicking on the button and waited to see if it was because of some kind of slow update-process. Unfortunately nothing happens and the pop-up area remains empty. I have tried to uninstall the plugin etc. without results.

  4. thomstark
    Member
    Plugin Author

    Posted 2 months ago #

    Well if you're able to provide me login access, I'd be happy to take a look and see what the issue is.

  5. pvelte
    Member
    Posted 1 month ago #

    Fantastic plugin! I have found that the shortcode generator does not work on a demo site I've created for a client when the premium WP-Member plugin is active. When I disable WP-Member, the shortcode generator works exactly as it should. It's a little inconvenient to keep activating / deactivating the membership plugin while I'm working on the site and my client is testing the membership capabilities. I can work around it for now but my question: any idea what causes this problem and if so, is a fix on the way? Thank you so much.

  6. thomstark
    Member
    Plugin Author

    Posted 1 month ago #

    Well the problem will be with WP-Member, not with File Away. They are probably creating javascript errors on the page, which is preventing the File Away modal from working.

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