empty cart due to caching on wpe

  • Resolved gnoric

    (@gnoric)


    9 years, 7 months ago

    Hi,
    trying to run jigoshop plugin on wpengine.com.
    They have their own caching service, and were not able to configure the caching so it would not show an empty cart.

    Here is a copypasta from our convo:

    Support Team (Thu, 9/4/2014, 11:47:23 am)
    I’m not sure you understand. Its okay though. What I’m saying is we are not the developers of the plugin, therefore it is very difficult for us to troubleshoot its coding/functionality. We add cache exclusions for plugins such as woocommerce quite often – I myself, haven’t actually worked with this one in particular – However, I can see that our normal steps to block this plugin from caching have already been looked into and did not work. Reaching out to a plugin developer is something that many of our Users have done before for other plugins such as this, and they can provide the information that we need as they are the developers of the plugin.

    I had already sent them the list of pages found here, but that didn’t suffice. (https://www.jigoshop.com/documentation/using-caching-plugins-jigoshop/) If either you could get in contact with wpengine, or tell me to tell them what they need to change in their caching config, that would be awesome!

    Unfortionately sharing a link is not possible as the shop is in a premium area of the site. We do know that it is very likely caching, as on the staging area of wpengine (a clone of the live site with disabled caching) the cart works ok. When clicking on “Add to Cart” it says “Successfully added to cart”, but underneath it states “your cart is empty”.
    Thank you,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author MWSGD

    (@mwsgd)

    9 years, 7 months ago

    Are there any caching options available within your admin panel or is it handled exclusively by WPEngine?

    Thread Starter gnoric

    (@gnoric)

    9 years, 7 months ago

    Caching is handled exclusively by wpengine. The only option they give the client is a “clear all caches” button. I have a ticket open with them aswell, and will try and convince them to write here what it is they need exactly. Here is an excerpt of our conversation:

    Ian Wood (Thu, 9/4/2014, 11:42:21 am)
    I see – it seems we were waiting on you to come back from that plugin developers with the information we need to make the cache exclusions

    James Kirk (Thu, 9/4/2014, 11:44:20 am)
    it seems to me that its not the most useful approach to get highly techy information from one development team to another by means of just a mortal peasants hearsay…

    James Kirk (Thu, 9/4/2014, 11:46:36 am)
    also, this should be a quite commonly used ecommerce plugin, where you guys probably have a few 100 if not 1000s hosted successfully already… can’t you guys check on one of the working sites config?

    Ian Wood (Thu, 9/4/2014, 11:47:23 am)
    I’m not sure you understand. Its okay though. What I’m saying is we are not the developers of the plugin, therefore it is very difficult for us to troubleshoot its coding/functionality. We add cache exclusions for plugins such as woocommerce quite often – I myself, haven’t actually worked with this one in particular – However, I can see that our normal steps to block this plugin from caching have already been looked into and did not work. Reaching out to a plugin developer is something that many of our Users have done before for other plugins such as this, and they can provide the information that we need as they are the developers of the plugin.

    James Kirk (Thu, 9/4/2014, 11:48:07 am)
    but I sent the link to the exclusions needed
    https://www.jigoshop.com/documentation/using-caching-plugins-jigoshop/

    they also wrote this:

    3) I think we should wait for the developers to answer back. There may be a cookie that we need to exempt.

    Let me know if you need information from them, so you can supply the info they need.

    Best,

    Plugin Author MWSGD

    (@mwsgd)

    9 years, 7 months ago

    They only exclusions that need to be made are the following:

    • cart
    • checkout
    • thanks
    • my-account
    • my-account/change-password
    • shop
    • order-tracking
    Plugin Author MWSGD

    (@mwsgd)

    9 years, 7 months ago

    marking as resolved

    Thread Starter gnoric

    (@gnoric)

    9 years, 7 months ago

    Thanks and sorry.. wpe seems to have difficulties setting it up correctly, but finally they managed.

Viewing 5 replies - 1 through 5 (of 5 total)
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