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Emails not sending (21 posts)

  1. jr2009
    Member
    Posted 1 year ago #

    I'm using WP e-Commerce v3.8.11.1 & WP E-Commerce shop styling v1.9.2. Emails were sending fine. But after several test checkouts (using manual/test gateway) to check the look for the emails, the emails stopped sending to customer and I don't receive the admin transaction reports either.

    Tried to clear purchase logs from database, but it still doesn't send out. Anyone knows why??

    http://wordpress.org/extend/plugins/wp-e-commerce/

  2. Justin Sainton
    Member
    Plugin Author

    Posted 1 year ago #

    If you click the "Resend Email to Buyer" link on the single purchase log page - does that send the email?

  3. jr2009
    Member
    Posted 1 year ago #

    I did. It didn't send too. When you change the status to accepted payment, it's supposed to send a payment completed email to the customer. Now, it doesn't too.

    I cleared cookies and all, then tried to checkout using another new email address. This time, the 'customer' received the email. But the admin transaction report was not received.

  4. jr2009
    Member
    Posted 1 year ago #

    No solution? I'm getting lots of complaints because of this error.

  5. Justin Sainton
    Member
    Plugin Author

    Posted 1 year ago #

    More than happy to help debug - but I have not been able to replicate this issue to date. There have been a very small handful of people who have reported it, but it's obviously an issue. If there is anything unique about your server configuration or site - that could be helpful.

  6. jr2009
    Member
    Posted 1 year ago #

    What information do you require?

  7. Mark Ward
    Member
    Posted 1 year ago #

    Did you figure this out?

  8. biologix
    Member
    Posted 1 year ago #

    Justin,

    I am also having the same problem. I tried all version of WPEC from 3.8.X until the latest, and I am using latest WP 3.5.1. All plugins are turned off. During Sandbox and Live testing, everything is going through and transactions are converting to "Acceptable Payment", but email notification to buyer and admin is not happening.

    Any help would be highly appreciated.

  9. Justin Sainton
    Member
    Plugin Author

    Posted 1 year ago #

    Can you confirm that WordPress is sending emails properly? You can do this by triggering an email via user registration, password reset, etc.

  10. 2046
    Member
    Posted 10 months ago #

    same problem. (WPEC 3.8.12.1)
    WP sends emails correctly (password recovery etc.).

    What I found out is that the email is okej once sent out of the gmail mouth. Google took it as spam.. because it recognizes the server from which the email is being send as another domain.

    this might be a solution (in the case that emails ends up in the Gmail spam)
    add to your dns this:
    TXT 'v=spf1 include:_spf.google.com a:DOMAIN-NAME-OF-THE-ACTUAL-SERVER.COM ~all'

  11. Brent Toderash
    Member
    Posted 10 months ago #

    This seems to be caused by the payment gateway... try changing that to test & confirm. This is the issue I'm having at the moment as well using the Moneris gateway. See https://code.google.com/p/wp-e-commerce/issues/detail?id=1319#c7

  12. J Ivy
    Member
    Posted 10 months ago #

    I am having this issue as well. Have tried the test gateway as well as the custom gateway neither trigger a customer email but both trigger the admin email.

    I have tried every solution I have found including downgrading the plugin, clearing the purchase_log table, and adding code to the transaction results function for the specific gateway. WordPress is obviously triggering emails because I receive the admin emails with no issue.

    I am running WordPress 3.5.1 and WP e-Commerce 3.8.12.1 with a custom gateway provided by the client.

    Any help would be greatly appreciated.

  13. Brent Toderash
    Member
    Posted 10 months ago #

    Disable the gateway and test again. If it works without the custom gateway, then that's the issue - it will need to be patched to resolve.

  14. J Ivy
    Member
    Posted 10 months ago #

    That's the thing giving me trouble - I tried it with the default test gateway and the custom gateway and neither send a customer email.

  15. Brent Toderash
    Member
    Posted 10 months ago #

    Did you *disable* the custom gateway? You can just disable the plugin, but it does need to be disabled to confirm. Which gateway does it use?

  16. J Ivy
    Member
    Posted 10 months ago #

    It uses Trident Gateway as far as I can see - just tired disabling gateway completely and I am still getting the same result with the default Test Gateway

  17. J Ivy
    Member
    Posted 10 months ago #

    OK. Cleared everything took out WPEC and did a fresh install of the plugin this morning.

    I am receiving a admin email that confirms the transaction, however the transaction results page displays:

    "Sorry your transaction was not accepted.
    Click here to go back to checkout page."

    But in my Store Sales panel it says "Payment Accepted"

    Running WPEC 3.8.12.1

  18. Mihai
    Member
    Plugin Author

    Posted 10 months ago #

    could be the gateway that you are using.
    what is the URL that you get to (the transaction results page)

  19. J Ivy
    Member
    Posted 10 months ago #

    https://www.accessamericatransport.com/products-page/transaction-results/

    I thought that originally but it does the same thing with the default test gateway through WPEC

  20. jakus
    Member
    Posted 9 months ago #

    I am using the Test Gateway and the plugin as an Online Ordering system.. I have recently moved the site to a new server and when I place a test order I receive an admin email but the customer email I enter doesn't receive any purchase notification..

    Does anyone know how I can rectify this issue?

    Kind Regards.

  21. jakus
    Member
    Posted 9 months ago #

    To add to this, I have successfully sent emails to external accounts using Check Email.

    So it appears to be an issue within the WPEC code.

    Regards.

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