WordPress.org

Ready to get started?Download WordPress

Forums

Subscribe2
[resolved] Emails not sending (34 posts)

  1. Emanuel Sferios
    Member
    Posted 1 year ago #

    I set up an admin user on my site with an email address on my domain and made that the "from" email.

    I set up a "thank you for subscribing" page and used the "id" paramater to direct new subscribers to that page. The page says, "please check your email to confirm your subscription, yada yada yada." It works fine.

    I ran tests but no email was sent. I installed "Email Log" plugin and there is nothing in the log.

    What should I do now?

    Thanks!
    Emanuel

    http://wordpress.org/plugins/subscribe2/

  2. Emanuel Sferios
    Member
    Posted 1 year ago #

    Oh and just to clarify, I installed Email Log and then ran some test subscriptions to see if the emails were being sent. And they aren't, or at least they are not appearing in the email logs.

  3. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    If you go to Subscribe2->Send Email and attempt to send an email from there do you get any error message and does the email appear in the log?

  4. Emanuel Sferios
    Member
    Posted 1 year ago #

    Yes. That works.

  5. Emanuel Sferios
    Member
    Posted 1 year ago #

    And yes it appears in the log.

  6. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    Have you. Got excluded categories in the Subscribe2-> Settings page?

  7. Emanuel Sferios
    Member
    Posted 1 year ago #

    Yes I do. Is that the problem?

  8. Emanuel Sferios
    Member
    Posted 1 year ago #

    We never use those categories for new posts. They are only placeholder categories for specific sections of the website that were created a long time ago.

  9. Emanuel Sferios
    Member
    Posted 1 year ago #

    Well I just tried it without any excluded categories and it still did not work. :(

  10. Alergic
    Member
    Posted 1 year ago #

    What plugin do you use for sending mails ?

  11. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    If you exclude a category and then assign a post to that category (even if it is in other categories) the post is suppressed as it's in an excluded category.

    You should perhaps also check that the 'Don't send email' button on the authoring page is not checked by default in the settings also.

    @Alergic,
    We are discussing the Subscribe2 plugin.

  12. Alergic
    Member
    Posted 1 year ago #

    I just wanted to say that I use WP-Mail SMTP. I couldn't make Subscribe2 working until I installed something like that. Or maybe it could be working without it ? Sorry if I am wrong !

  13. mattyrob
    Member
    Posted 1 year ago #

    @Alergic,

    You are quite right. With email limitations on many hosting servers these days it is often better to push emails through an authenticated SMTP server.

  14. Emanuel Sferios
    Member
    Posted 1 year ago #

    @mattyrob, I'm not sure you have understood. It's not the category exclusion. Not even the subscriber confirmation emails are being sent. Only the "Send Email" button actually works. None of the automated email functions work.

    Why would I need to install a mail plugin? All my normal WP emails are working fine. It's just subscribe2 that is not working.

  15. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    It might be worth trying SMTP to exclude a mail() function on the server though. Emails for things like comments and registrations are single emails. Subscribe2 produces many emails.

    Also have a check for plugin and the conflicts. Disable all other plugins and reverts to a core theme and test again to see if that works.

  16. Emanuel Sferios
    Member
    Posted 1 year ago #

    I'll check for a plugin conflict, but assuming that's not the problem, are you suggesting this plugin?

    http://wordpress.org/plugins/wp-smtp/

    This seems to be complicating things more than it has to.

  17. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    That one is a good place to start. It can get complicated because of different server setups.

  18. Emanuel Sferios
    Member
    Posted 1 year ago #

    Hi again @mattyrob,

    I tried installing and using the WP SMTP plugin and it is still not working. I will definitely purchase the pro version if I can get this to work. My server admin says there's nothing wrong with the mail server settings.

    Again, the manual "Send Email" function works, but none of the other emails work. The confirmation email does not work, and the daily digest itself does not work for those subscribers I have manually entered. None of them even appear in the email logs.

    Emanuel

  19. Emanuel Sferios
    Member
    Posted 1 year ago #

    Also, the "Send Email Preview" button works fine on the Settings >> Templates page.

  20. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    The issue may be with the WordPress cron system then. You may need to use the fall back cron by putting

    define('ALTERNATE_WP_CRON', true);

    into your wp-confing.php file. You may eve need to disable the WordPress cron and call the task process manually.

    http://codex.wordpress.org/Editing_wp-config.php#Alternative_Cron

    Much more detail is provided here
    :
    http://wordpress.org/support/topic/scheduled-posts-still-not-working-in-282?replies=13#post-1175405

  21. Emanuel Sferios
    Member
    Posted 1 year ago #

    I appreciate your efforts to help here. It's not the cron function. We use scheduled posts all the time. Plus, even the confirmation email when someone subscribes to the daily digest is not sending, which is not a timed function.

    Here's more info for you to consider.

    I use a dedicated server on Bluehost. I am using the Atahualpa theme. I have been on the phone with Bluehost tech support three times about this. They have spent a great deal of time looking into it, and they do not believe it has anything to do with the server settings. They think there is something wrong with the form, that despite taking the new subscriber to the thank-you page, it does not actually call into action the confirmation email. I told them, well what about the fact that the digest itself is ALSO not sending to the addresses I have manually subscribed? That indicates the problem is bigger than the form, or else there are two problems.

    Your plugin has over a million downloads. I have read everything, tried everything. I am a good web designer who understands a moderate amount of php. I have been using wordpress for seven years. I keep my sites clean an dupdated. It makes no sense that I cannot get this plugin working.

    The client I made this site for is willing to pay to resolve this issue. They get over 5,000 visitors a day to the site. It's a daily news site. How much would it cost for you to go into the site and fix it yourself for me?

  22. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    At the moment I'm on holiday and won't be home until Saturday. Can you post some screen shots of the settings pages in Subscribe2?

  23. Emanuel Sferios
    Member
    Posted 1 year ago #

    Ok here are some screenshots for you:

    http://www.popularresistance.org/mattyrob/

    Emanuel

  24. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    Thanks for that. Try changing the number of recipients per email to 1. This will send individual emails to each recipient rather than 1 single email BCC'd to all subscribers. That sort of setting is easier to see in email logs and is also much more likely to get sent on the web server as it looks less like spam.

  25. Emanuel Sferios
    Member
    Posted 1 year ago #

    It was set to one originally. I set it to zero when I was testing things. I'll set it back to 1, but that is not the problem.

  26. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    One other things has occurred to me. When you use the email preview or manually from Suscribe2->Send Email the emails are sent from the emails address of the currently logged in user (as Users->Your Profile).

    For confirmation emails and scheduled digest emails the emails in te settings is used and it might be different. Check if the settings are using a different emails from the one that works when you are logged in and it all works.

  27. Emanuel Sferios
    Member
    Posted 1 year ago #

    The email that is used when I am logged in is my personal email account. The email that is assigned in the settings is an email address on the domain itself. (I created a new admin user for this purpose).

    When I do a test, I logout of all admin accounts and pretend that I am just a public visitor. I have also had many other people in other locations try it too. None of us ever receive any emails.

  28. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    So, we have no established that the failing emails are on this newly created account. You need to check and double check those settings. The email you created, is it a real email address or juct a forwarding account? Have you asked Bluehost to check that email? Can you send and receive to the new email from a web mail interface?

  29. Emanuel Sferios
    Member
    Posted 1 year ago #

    They are real email addresses, not forwarders. Webmail sends and receives emails from them fine. I have tried it with two different email accounts that both work fine via webmail.

    I have tried using WP SMTP and not using it. I have tried doing this while standing on my head. I am really at a loss how a plugin with over one million users can NOT WORK on one of the most popular hosts (Bluehost) with the most updated version of WordPress.

    Given that your plugin is the only one that does what my clients want done, I am stuck here. As I said earlier, I am willing to pay you to go inside my wordpress and figure this out for me.

  30. mattyrob
    Member
    Posted 1 year ago #

    @Emanuel,

    As I've said above, I'm actually away from home on a holiday at the moment. If you want me t take a look when I get home and back in control contact me via here.

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic

Tags

No tags yet.