• Hi,
    I love your contact form program. However some recipients are not receiving their emails. I can see that the emails are being sent out, but they are not being received by the recipient. I have contacted the hosting provider, and he says that the “From” email must be a valid email on that domain. So that would rule out a lot of potential people from sending an email. Can you suggest anything to make it work so that emails can be sent and more importantly received? I read somewhere about adding the SMTP plugin, and that could maybe help. I am at a loss, and any help would be great.

    Thanks,
    Tara

    http://wordpress.org/plugins/contact-form-7/

Viewing 3 replies - 1 through 3 (of 3 total)
  • This can be significant problem if you collect the From: email address in your CF7 form. But you need hosting that allows any email to be used as the From: email. I personally would never use hosting that doesn’t allow that.

    You could try using SMTP to send your emails via an external email provider – see Alternatively – try to configure email using SMTP.

    With SMTP you can send emails via an external email provider such as Gmail, Zoho Mail, Outlook or some other online email service, and send outgoing email through their SMTP server rather than from the email service on your WP hosting.

    See Install WP Mail SMTP to send all emails through an external SMTP server for some detailed instructions on using SMTP via an external email provider.

    Thread Starter tarak3nny

    (@tarak3nny)

    Thank you for your response. I have installed WP Mail SMTP and configured it – My test email works. However, My Contact Form 7 on the website does not work. I get an error “Failed to send your message. Please try later or contact the administrator by another method. – See more at: http://www.dasecoelectrical.com/contact-2/#sthash.4uGUwvo6.ExQEfjlA.dpuf.

    I am reading, and trying to implement the info from http://cool-tricks.net/contact-form-7-configuration/

    BUT, I am stuck on Step 7 – I don’t know where to add the code or modify the code in Contact Form 7 under the section “Additional Headers” I have some screencaps – but I can’t send them to you through this form… Any helps is much appreciated. I think I”m almost there, but some code in the Contact Form 7 needs adjusting, and I don’t know where or what to do to make the web form work.
    It says…
    From : The default value for this field [your-name] <[your-email]> has been the culprit for many people. By using this default shortcode, Contact Form 7 will automatically populate this field with the email address of your website visitor. At first glance, this seems ok… However, remember that we’re using the SMTP server from online email services like Gmail, Zoho Mail, Outlook or something else to deliver our outgoing emails. They want us to authenticate in the correct way. If they receive an incoming request from our website to use their SMTP server for sending an email, they want to be sure that this request is legitimate. To be more precise, they expect to welcome the user with the email account contactform.website@gmail.com that we configured in step 3, and not the email address from our website visitor. If you don’t change this field, you’ll almost always recieve the following error when trying to send an email through contact form 7:

    Failed to send your message. Please try later or contact the administrator by another method.

    Additonal headers : As we were not able to capture the email address from our visitor in the ‘From’ field, we’ll have to face another problem. Whenever you want to reply to an email from your visitor, you’ll be writing an email to yourself. That’s a normal behaviour as we were forced to use our own email address in the ‘From’ field. Luckily, we can overcome this problem by populating this field with Reply-To: [your-email] like we did in our example.

    My form code (on the left side) is… Please Let me know what I need to change to make this work.
    To: [your-email]
    From: [your-name]
    Subject: [your-subject]
    Additional Headers: Reply-To: [your-email]

    On the right side it reads…
    From: [your-name]
    Subject: [your-subject]
    [telephone]

    Message Body:
    [your-message]

    This e-mail was sent from a contact form on Daseco Electrical (http://www.mydomainname.com)

    – – – – –
    The beginning of the form area reads….
    <p>Your Name *
    [text* your-name] </p>

    <p>Your Email *
    [email* your-email] </p>

    <p>Telephone
    [tel telephone 10/20]

    <p>Subject of your Inquiry
    [text your-subject] </p>

    Please Let me know what I need to change to make this work.

    Thanks so much!

    I found a nugget of extreme wisdom on the Contact Form 7 website…
    http://contactform7.com/faq/can-i-see-the-messages-submitted-through-the-contact-form/

    Just add the plugin Flamingo. You will be able see your messages from the WP dashboard.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘emails not received’ is closed to new replies.