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Contact Form Clean and Simple
[resolved] Email problem (2 posts)

  1. sfmexx
    Member
    Posted 12 months ago #

    hi

    I have installed your cool plugin on my domain xyz.com

    problem is now, that emails only will be sent or reach my defined mail recipient, if the senders mail contains my domain string "@xyz.com"

    senders mqailadresses like gmail, hotmail or everything else expekt @xyz.com doesnt work.

    why?

    thanks

    http://wordpress.org/plugins/clean-and-simple-contact-form-by-meg-nicholas/

  2. megnicholas
    Member
    Plugin Author

    Posted 12 months ago #

    Hi there,

    The plugin uses the wordpress function wp_mail() to send the email. Once the mail is sent there is obviously no control as to what happens to it afterwards.

    Do you get the same behaviour when an email is sent after a new comment is added or a new user?

    Also check in your spam and junk mail folders it may have gone there. Sometimes gmail puts emails straight to archive but I have only seen this happen when the domain for both the sender and the recipient are the same.

    Another possibility is a conflict with your theme or another plugin. Perhaps something else is placing a WordPress action or filter which can change the behaviour of wp_mail()? I would deactivate everything, and revert to default theme, then try to send mail and if it works ok add back slowly to find the cause.

    Good luck with troubleshooting and do let me know how you get on.

    Thanks, Meg

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