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Edit Page disappears in full view (29 posts)

  1. tonyhir
    Member
    Posted 1 year ago #

    If I edit a page (or presumably any post) and press the button that should show the full article, the screen goes blank. This is new to version 3.4.1, I think.

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

  3. tonyhir
    Member
    Posted 1 year ago #

    The same behaviour occurs in editing posts.

  4. tonyhir
    Member
    Posted 1 year ago #

    I have tried using the Twenty Eleven theme, but it is far too ugly to be used without considerable adaptation.

    The problem with deactivating plugins is quite simple: it exposes the whole site to attack. This has already happened without my inexpert assistance. There is a command to put the whole site into suspense (maintenance mode?), but I don't know what it is. I will try deactivating all plugins not related to security.

  5. tonyhir
    Member
    Posted 1 year ago #

    I have tried deactivating plugins not security-related and it makes no difference. I suggest that this is a bug.

  6. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I have tried using the Twenty Eleven theme, but it is far too ugly to be used without considerable adaptation.

    These are not necessarily permanent changes. They are the most basic troubleshooting steps designed to begin a process of elimination to locate the cause of the problem.

    it exposes the whole site to attack.

    Oh - I'm sorry but that's just ridiculous! See http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html

    Bottom line: If you cannot help us by carrying out the steps we suggest, then we really cannot hep you.

  7. tonyhir
    Member
    Posted 1 year ago #

    I have tried using the Twenty Eleven theme, but it is far too ugly to be used without considerable adaptation

    Specifically:-

    (1) The font for the header bar is too big.

    (2) The whole text is in full caps.

  8. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I suggest that this is a bug.

    It is not a bug in WordPress core. It's an issue that is specific to your site. Now do you want to try and find the cause of the problem? If "yes", then please start by following the steps I gave above and reporting back with the results.

  9. tonyhir
    Member
    Posted 1 year ago #

    See http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html

    I already subscribe to Sucuri. I make no claim to be an expert on WordPress: in fact the last upgrade had to be done manually by an engineer, because automatic upgrade no longer works for me.

    Perhaps you can tell me where in the Twenty Eleven theme I need to look to address the problems mentioned earlier.

  10. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Have you carried out any of the steps recommended above?

  11. tonyhir
    Member
    Posted 1 year ago #

    Have you carried out any of the steps recommended above?

    1) Deactivating all plugins: no effect.

    2) Using the Twenty Eleven theme - no effect.

    3) Resetting plugins by FTP: no effect.

    I do not feel qualified to carry out
    4) re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress;

    as the site has only just been upgraded to the latest version at my expense.

  12. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I'm sorry but you really do need to carry out step 4 to rule the possibility of a corrupted/damaged core file.

  13. tonyhir
    Member
    Posted 1 year ago #

    4) re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress;

    No effect.

  14. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Site url?

  15. tonyhir
    Member
    Posted 1 year ago #

  16. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Now try disabling the Symposium plugin. It is totally borking your pages.

  17. tonyhir
    Member
    Posted 1 year ago #

    Done that.

  18. tonyhir
    Member
    Posted 1 year ago #

    No effect.

  19. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    You need to rest your pugins folder. You are still running multiple plugins.

  20. tonyhir
    Member
    Posted 1 year ago #

    I have reset my plugins folder.

    No effect.

  21. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Not according to your site's pages. I can references to aprils-super-functions-pack, wp-pagenavi, All-in-One Event Calendar and Jetpack.

  22. tonyhir
    Member
    Posted 1 year ago #

    I followed your instructions for resetting the plugins folder by FTP. What are you saying I should do?

  23. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I think you need to use the Phpmyadmin method. You have some very vampiric plugins still referenced. The Phpmyadmin emthod should drive a stake through them.

  24. tonyhir
    Member
    Posted 1 year ago #

    Phpmyadmin goes well beyond my level of expertise. Perhaps you would like to be given administrator access to the site for a short time? If so please contact me privately.

  25. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I'm sorry but I only offer that level of support to commercial clients.

  26. tonyhir
    Member
    Posted 1 year ago #

    Then you need to explain yourself. Deactivating all plugins had no effect on the symptom described at the outset. Neither did resetting the plugins by FTP.

    some very vampiric plugins

    Which plugins fit this pejorative description?

  27. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    A plugin that cannot be deactivated fully except via the database.

  28. tonyhir
    Member
    Posted 1 year ago #

    The phpmyadmin that I can access via Plesk does not appear to do the job. It is designed (limited?) to setting up credentials for the database user account.

  29. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Try asking your hosts for assistance. They should be able to point towards a database management tool on the server that will allow you to make changes to a record in a database table.

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