Easy CSV Importer – white screen on activation?

  • Resolved Julianwave

    (@julianwave)


    10 years, 9 months ago

    Hi

    I’ve just activated the Easy CSV Importer plugin. I get “ECI Content” and ECI Flags” tabs in the left hand column of the admin, both of which seem to be functioning. However the other tab, “Easy CSV Importer Install” is just linking to a blank screen.

    I think I have up to date wordpress and php, so not sure what to try next…

    Thanks

    http://wordpress.org/extend/plugins/easy-csv-importer-2/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Zara Walsh

    (@zara-walsh)

    10 years, 9 months ago

    Hi

    We’ve not seen this happening before. We have a complex installation and upgrade system though so could be something failing.

    Have you ever installed ECI before? Wondering if an old install is being picked up and causing an issue.

    Just last night I was re-installing the plugin without issues but I’ll give it a try on a fresh blog.

    What PHP version are you using? 5.3 is recommended and many are using 5.2.

    Thanks for reporting this
    Zara

    Ryan Bayne

    (@ryan-bayne)

    10 years, 9 months ago

    Hey

    Thanks for trying the plugin.

    I’m the main developer and I would really like to investigate this issue further. Access to your blog would be great, especially FTP. You may be rewarded with the premium edition if the problem still exists and I can run some tests by editing the plugins files on your server.

    I’ll output a lot of random values to establish where the failure happens and it could be valuable information which is worth rewarding you for.

    Email myself ryan@webtechglobal.co.uk

    Ryan Bayne

    (@ryan-bayne)

    10 years, 9 months ago

    I’ve just uploaded a screenshot to confirm what you should see on installation. I’ve tested the plugin and no issues.

    Easy CSV Importer Installation Screen

    Thread Starter Julianwave

    (@julianwave)

    10 years, 9 months ago

    Thanks for the quick reply.

    I’ve checked the php version, its Current PHP version: 5.4.17.

    I’ve also turned of all other plugins and I still get the blank screen.

    I’ll mail separately about ftp access etc.

    Plugin Author WebTechGlobal

    (@webtechglobal)

    10 years, 9 months ago

    Thanks, we are very eager to investigate this one.

    Thread Starter Julianwave

    (@julianwave)

    10 years, 9 months ago

    Thanks for your help and the fix, looks like this issue is resolved now.

    Plugin Author WebTechGlobal

    (@webtechglobal)

    10 years, 9 months ago

    No problem. Just about to upload version 7.0.4 and then I’ll send you a free copy of the paid edition to say thanks for reporting the issue.

Viewing 7 replies - 1 through 7 (of 7 total)
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