WordPress.org

Ready to get started?Download WordPress

Forums

Easy Contact Forms - looks great, but doesn't work (13 posts)

  1. thollis
    Member
    Posted 2 years ago #

    This plugin looks awesome! It's easy to use, easy to customize and my form looks beautiful.

    Bad news is: It seems to only half work. All of the submissions go into the database and I can see them when I log-in to WordPress, but I can't get the notification and confirmation emails to go out.

    Does anyone have any experience with this? I really want this to work.
    It's so much easier than any other form plugin I've looked at.

    Please help!

  2. thollis
    Member
    Posted 2 years ago #

    http://easy-contact-forms.com/your-questions/
    Sorry! This is the plugin I'm referring to.

  3. wppal
    Member
    Posted 2 years ago #

    Hi,

    did you try to contact the support at http://easy-contact-forms.com/support/ , and if so, what answer from them did you have?

  4. manntis
    Member
    Posted 2 years ago #

    I'm having issues with this plugin too.

    - The text for the labels insists on coming up white, no matter what I add or change in the CSS
    - it won't recognize any custom CSS either made as a style folder for the plugin or input through the dashboard
    - there's no way to configure the left column as anything except 100px, which is incredibly stupid as many labels easily exceed that length
    - emails to support go unanswered

    in short I find this to be one of those look-cool-initially-but-fights-you-at-every-turn plugins, with the added bonus of crappy support.

  5. wppal
    Member
    Posted 2 years ago #

    - The text for the labels insists on coming up white, no matter what I add or change in the CSS

    The plugin does not have its own label colors.

    - it won't recognize any custom CSS either made as a style folder for the plugin or input through the dashboard
    The plugin is 100% CSS based, meaning there is no 'non-custom' css.

    - there's no way to configure the left column as anything except 100px, which is incredibly STUPID as many labels easily exceed that length

    There are a lot of simple ways of changing the label length. Nothing is hard-coded.

    - emails to support go unanswered
    Emails to support may go unanswered because of several reasons. First of them is how you input your email address.

    with the added bonus of CRAPPY support.
    Oh, thank you, sir, for your excellent style of describing our plugin and our attempt to handle hundreds of support requests :)

  6. manntis
    Member
    Posted 2 years ago #

    Okay, so all CSS is 'custom'. Your own dashboard fields allow for style input, yet here you have a frustrated user telling you the plugin is ignoring that input. Your response? To be a jerk about it.

    As for your "There are a lot of simple ways of changing the label length. Nothing is hard-coded" claim: it's BS. In your own style sheet code is:

    #divEasyContactForms label{width: 100px;display:block;clear:right;color:#000000;margin:8px 0 3px 0;white-space:nowrap;font-size:1.1em !important;}

    ^that's hard coding a 100px width. Further, because creating a new style folder and retargeting the css goes ignored (as mentioned in my earlier post), there's no way to NOT have it 100px unless I change your core files and risk it being overwritten at the next update.

    Finally, your sarcastic and smarmy response makes me relieved that you've heretofore ignored my more polite requests for support. As it is, you've just confirmed what I said.

  7. wppal
    Member
    Posted 2 years ago #

    #divEasyContactForms label{width: 100px;display:block;clear:right;color:#000000;margin:8px 0 3px 0;white-space:nowrap;font-size:1.1em !important;}

    yes, this is our code, but this is the admin side label styling code, it has nothing to do with the front end forms :)

    And yes, CSS is a special way of plugin look customization for any theme where it is going to be used. Basically, this is what CSS exists for.

    Most probably your theme define own colors, etc, so the best way to change something is to use the !important declaration in the plugin CSS fields, prior to saying that the plugin ignores something.

    My smile, my friend, was about all that bad language you use, not about the technical issues you have. :)

  8. manntis
    Member
    Posted 2 years ago #

    ...and yet the label field of your forms, in the left column, uses that 100px and can't be overridden. Go figure.

    Saying what CSS is does nothing to explain why your plugin ignores css input.

  9. wppal
    Member
    Posted 2 years ago #

    I offer several options:
    1. If you still need answers, please try to read again what I wrote above.
    2. If my answer is still unclear for some reasons, please try contact the support by going to http://easy-contact-forms.com/support.
    3. Please do not forget, that we are programmers and that's why we feel more comfortable with handling technical problems, not personal.
    So if you choose to use option 2, please change your language to respectful.

  10. f1logic
    Member
    Posted 2 years ago #

    Hi manntis

    Please give contact form manager a try, if you need to apply custom css to form and its elements

    Regards
    F1logic

  11. Margo2
    Member
    Posted 1 year ago #

    This worked for me. Go into the master css file, which is located in
    wp-content> plugins>Easy-contact-forms>forms>styles>formscompressed>css>st

    Open that CSS and add font size and colour to the 3 label tags, as I did here:

    div.ufo-form span.ufo-cell-left label {margin:2px 5px 2px 0 !important; font-size:12px; color:#000000;}
    div.ufo-form span.ufo-cell-right label {margin:2px 0px 2px 5px !important; font-size:12px; color:#000000;}
    div.ufo-form span.ufo-cell-center label {margin:2px 0px !important; font-size:12px; color:#000000;}

    The only thing this wont change is your very first label. To change that one go into wordpress admin, easycontact forms, select your form and in settings select fields. You see that next to the label is the option to enter p, h1, h2, h3, h4, h5 - in the drop down list. When you choose one of these the style will be pulled from your websites default template.

  12. wp-21
    Member
    Posted 1 year ago #

    it works like a charm.i have used it on number of my sites without any hassles.one of the best contact form plugins available.

    CSS can be used to change any aspect of the form.i have done it successfuly.Just create your own custom classes and you are on your way.

    As far as the notifications and confirmation messages are concerned you can set it in the admin panel very easily.

  13. astermedia
    Member
    Posted 1 year ago #

    Perhaps someone here can help me.

    I purchased the easy contact forms paid license but installing it does not show the bottom options bar (save...etc). I have no idea why and can't fix the problem. Free new versions of the plugin present the same problem. I have not been able to register the purchased version because after installing the product key, I can't save it.

    I have placed numerous support requests from website and directly to the company but am never replied.

    Thanks for your enlightenment.
    Steven

Topic Closed

This topic has been closed to new replies.

About this Topic