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[resolved] Duplicated My Site - Now Having Various Problems With Stats & Subscriptions (6 posts)

  1. marcbkk
    Member
    Posted 8 months ago #

    I just used the Duplicator plugin to duplicate my wordpress site. I then removed all the content from the duplicate site that I made, which is also running on a different unrelated URL and I started making a new site from it with new content that is different than the original.

    The problem is all my subscribers and stats from my original site are still tied to this new site. When I post stuff on this new site people on my old site are receiving email notifications about the new posts now from a new site they did not actually subscribe to.

    What can I do to fix this and to prevent this from happening when I duplicate another site in the future?

    Subscribers are getting upset with me and I need to get this resolved quickly.

    Cheers

    http://wordpress.org/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    When duplicating an active Jetpack site, I would recommend against copying the jetpack_options row (in the wp_options table), as your Jetpack settings are unique and can only be used on one site at a time.

    You can also disconnect and reconnect to WorPress.com in the Jetpack menu, and that will force an update of your Jetpack settings.

    If you let me know your site URL, I can have a look at your Jetpack settings and transfer your stats and subscribers back to the original site.
    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    Thanks!

  3. marcbkk
    Member
    Posted 8 months ago #

    Many thanks Jeremy.

    What I have done for the time being is deactivated Jetpack on the new site. The truth is the new site isn't a blog and doesn't really need most of the Jetpack features. So by deactivating the plugin I have probably solved the problem on that site right? I know the stats issue is solved now by deactivating it, but will the subscribers be sorted out now too?

    And then if I do reactivate the plugin on the new site then it will sort it self out and not associate with the original site any longer, right?

    I also assume in the future if I want to duplicate sites in this way then I should simply deactivate Jetpack right away on the new site right after the duplication has been completed and then reactivate it in order to prevent those problems from happening again, correct?

    The original site is http://www.marcschultz.com/blog and the new site is http://www.marcschultz.com/marcschultz

    Cheers...

    Marc

  4. marcbkk
    Member
    Posted 8 months ago #

    Jeremy - I am sorry, but I have two more simple questions please. Just trying to get my head around all this so I don't cause myself the same problems again.

    I noticed one the people who was signed up to follow my original blog has now unsubscribed. Probably as a result of the barrage of emails he received earlier today when I set up the new site with all the new posts. I did not note down his email address, but is there any way to find out what it was so I can write him a note to apologize for what happened today?

    Lastly, with the new site, if I do want to eventually activate JetPack on the new site, then I need to setup a new and separate WordPress.com account for the new site so the two sites don't get crossed over again with their stats and email subscribers, correct?

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    What I have done for the time being is deactivated Jetpack on the new site.

    Looking at your original site, everything is back to normal there.

    When you reconnect your new site to WordPress.com, it should indeed create a new data set, and won't conflict with your original site.

    I also assume in the future if I want to duplicate sites in this way then I should simply deactivate Jetpack right away on the new site right after the duplication has been completed and then reactivate it in order to prevent those problems from happening again, correct?

    Correct. Although I would suggest not copying the Jetpack options at all, if you have access to this kind of settings in the Duplicator plugin.

    I did not note down his email address, but is there any way to find out what it was so I can write him a note to apologize for what happened today?

    I'm afraid I won't be able to help you there; once someone unsubscribes, we don't keep any tracks of them in our system.

    if I do want to eventually activate JetPack on the new site, then I need to setup a new and separate WordPress.com account for the new site so the two sites don't get crossed over again with their stats and email subscribers, correct?

    You don't have to. You can connect as many sites as you want to one single WordPress.com account.

    The key is not to copy Jetpack options from one site to another, which usually doesn't happen, unless you clone a database, manually or though a plugin.

  6. marcbkk
    Member
    Posted 8 months ago #

    Many thanks for all the great feedback Jeremy. I think I got it all figured out now. I am glad to hear that you don't need multiple accounts for multiple web sites. That you can have multiple web sites all under one account. Useful for the future. Cheers. Marc

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