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WordPress-to-lead for Salesforce CRM
[resolved] Duplicate emails and salesforce leads created (6 posts)

  1. cassunrise
    Member
    Posted 1 year ago #

    Hello,

    Not sure if this happened after upgrading to WordPress 3.5 or updating the salesforce plugin to 2.0.3, but we receive 3 emails for every form submission on our website: http://www.campgroundautomation.com/about-cas/contact/. It also creates 3 duplicate leads in Salesforce.

    I looked at another thread on this forum about duplicate emails but I verified that only one <form> tag was in the source for that page.

    Let me know some things to try. The 'send a copy' also sends multiple ones as well.

    Thanks,
    -Justin

    http://wordpress.org/extend/plugins/salesforce-wordpress-to-lead/

  2. Nick Ciske
    Member
    Plugin Author

    Posted 1 year ago #

    Indeed it does.

    Does it only do it with the thank you redirect in place?

    Are there any other redirects happening (via other plugins) that may be causing multiple page loads or resubmissions?

  3. Nick Ciske
    Member
    Plugin Author

    Posted 1 year ago #

    Just tested on my dev site and couldn't duplicate the issue.

    To troubleshoot:

    Deactivate all plugins except SF -- does the problem persist?

    If so it may be the theme: change to a default theme (e.g. Twenty Eleven) -- does the problem persist?

    If turning off other plugins fixed it, there's a conflict with a plugin. Turn them on one at a time until the problem returns -- the last plugin activated is the culprit.

    Let me know what you find out!

  4. cassunrise
    Member
    Posted 1 year ago #

    Hi Nick,

    I found the culprit plugin! It was the Jetpack plugin (version 2.1.1). We only use the jetpack plugin for the stats it provides but it also has some other built in functions that I'm guessing are conflicting with the email notifications in the Salesforce plugin?

    Not sure. I've deactivated the plugin for now but let me know if you find any solution to having Jetpack and the Salesforce plugin work together. We had Jetpack before we upgraded to WP 3.5 so I'm wondering if it was the 3.5 update that changed something. It could've been a new Jetpack update as well. I know they've had a couple since Wp 3.5 came out.

    Thanks for the help and let me know if you can reproduce it on your end and find a solution for it.

    Thanks Nick!
    -Justin

  5. Nick Ciske
    Member
    Plugin Author

    Posted 1 year ago #

    Glad to hear you found it.

    It may be a bit before I can get to it, but I'll add it to my testing environment as it's such a popular plugin.

  6. cassunrise
    Member
    Posted 1 year ago #

    Thanks Nick! No rush. Love the plugin!

    I'll keep an eye out in the changelog for any news on it.

    Thanks again!
    -Justin

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