• Resolved jamesjpn

    (@jamesjpn)


    Since installing and using BFT Lite, I noticed that users (I included myself as a test) are getting two email messages of the same message. I changed the option to use the SMTP server of my web hosting (Bluehost) but the problem is not resolved. There seem to be no other options to change.

    Here’s an example of the Raw Email Log of yesterday:

    20:01 Deep Truths Davis.edna@icloud.com Daily Might II message #4 OK

    20:01 Deep Truths Davis.edna@icloud.com Daily Might II message #4 OK

    As you can see, BFT Lite is sending the same message to the same person on the same day.

    What to do?

    https://wordpress.org/plugins/bft-autoresponder/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Bob

    (@prasunsen)

    We could never reproduce such problem. I remember someone asked long time ago about the same, but we could never reproduce it or find the cause. I am sorry, I will not be able to help with this. It works fine for majority of users. If it doesn’t work for you you’ll need to choose a different plugin.

    Thread Starter jamesjpn

    (@jamesjpn)

    I disabled wp-cron.php by adding code in wp-config.php

    define(‘DISABLE_WP_CRON’, true);

    Then I manually set up a cron job in cpanel to execute wp-cron.php every 6 hours.

    The problem of duplicate emails seems to be resolved! The problem has something to do with wp-cron or how WordPress executes it?

    Plugin Author Bob

    (@prasunsen)

    Hmm, this is weird because we don’t use wp_cron at all. But thanks for the feedback, I’ll dig into this

    The person with that problem you’r referring to is me. We never got it solved and I had to withdraw the sequence of auto-responders.

    I’ve turned it on again, as a test. The same problem happens with double-posting. The only other piece of information I can give which might be helpful to anyone is that the double-posting is recorded in the raw email log, where it duly notes having sent the same email twice.

    Is that any help?

    Simon

    I was wondering if there has been any progress resolving this issue. Having the same exact problem with dupe e-mails. The solution of disabling the cronjob and setting it up manually doesn’t work for me exactly as we have a welcome e-mail sent with the same plugin and we want the user to receive the welcome e-mail immediately after registration. Obviously we could custom code something additionally or use an alternative plugin to send the welcome e-mail but that seems too dirty.

    Just checking in, if there has been any updates on this issue as I also like the plugin and would really like to continue using it for this project.

    Cheers,

    Birk

    Plugin Author Bob

    (@prasunsen)

    The welcome email will be received immediately even if you disable WP_CRON.
    There is no other solution than disabling WP_CRON.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Duplicate email sending from BFT Lite’ is closed to new replies.