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installed new version of WP now can't access pages (19 posts)

  1. ashmic
    Member
    Posted 1 year ago #

    I just backed up my client's site and installed the latest version of WordPress 3.5.2. Now I can't access the site's pages. When I click the 'pages' tab it goes to a blank white screen and this is in the URL address bar: http://bestinfinity.com/WordPress/wp-admin/edit.php?post_type=page

    Any ideas what's going on? I checked through the site and everything seems to be working.

    Thanks!
    Ashley

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Try:
    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    - running the upgrade manually via wp-admin/upgrade.php

  3. ashmic
    Member
    Posted 1 year ago #

    Hi esmi,

    Do I do all of the things you mentioned in sequential order or just one of them? I just wanted to make sure I understood you correctly.

    Thanks,
    Ashley

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    I'd suggest that you do all of them.

  5. ashmic
    Member
    Posted 1 year ago #

    Hi esmi,

    Okay, thanks for the quick reply.

    When it comes to resetting the plugins folder how do I do that exactly? I know how to do it within WordPress by deactivating each one and testing the site but I've never done this before.

    When I go to re upload all files/folders how do I avoid a blank site that will occur in the transition between deleting all files and then upload new ones? Do I literally delete all WordPress related files? I made a backup of all my files prior to installing the newest version. What do I push to the server from that (in addition to the fresh download of WordPress)?

    How do I manually upgrade WordPress?

    Sorry, I'm still fairly new to WordPress so please bear with me as I ask what is probably very newbie related questions. I appreciate your help!

    Thanks,
    Ashley

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    how do I do that exactly?

    Please see the second link I posted above.

    Do I literally delete all WordPress related files?

    Only those that you are uploading new copies of. And do not touch the wp-content folder at all.

    How do I manually upgrade WordPress?

    By navigating to http://yoursite/wp-admin/upgrade.php

  7. ashmic
    Member
    Posted 1 year ago #

    Hi esmi,

    So is deactivating and resetting plugins the same thing? (the link you included with the heading "How to deactivate all plugins when not able to access the administrative menus?" talks about deactivating not resetting.

    Okay, so I basically delete all files except for the wp-content folder and the new files I will install from the new install of WordPress will be all I need to reupload?

    Thanks,
    Ashley

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    So is deactivating and resetting plugins the same thing?

    In the context if that specific Codex section, yes.

    I basically delete all files except for the wp-content folder and the new files I will install from the new install of WordPress will be all I need to reupload?

    Yes but do not delete your root wp-config.php file or your root .htaccess file. They are not in the fresh WordPress download as they are site-specific files.

  9. ashmic
    Member
    Posted 1 year ago #

    Okay thanks. If I want to just go back to the version I was at can I just erase all files on the server and reupload the backup I did not worrying about those few files you mentioned (because they are in the backup)?

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    We do not recommend using older versions of WordPress as your site would be running a very real risk of being hacked.

  11. ashmic
    Member
    Posted 1 year ago #

    @esmi and everyone -

    Here's the problem from start to finish. I know it's probably more than you need to know but it might help with finding a solution.:

    Last week I backed up the site and installed the latest version of WordPress. However, upon installing it I wasn’t able to access any of the pages on the backend. So I attempted to start doing the solution above (provided by esmi) however upon talking to my boss he recommended I delete the files on the server and upload the backup files (old version) onto the server via Filezilla. Everything looked the same on my computer versus the server however when I tried to go to http://www.bestinfinity.com I get a page that says “The Page You Requested Is Not Available” (on Mozilla). If I try it on Chrome, Safari or Internet Explorer weird spam pages come up. I called our hosting provider and he said that the new version broke the site however he had a backup of the site that he was able to reinstate it. But the issue still remains that although the site is now back up (from doing it my own way) I still can't access the 'pages' panel within WordPress so I can't make any edits. Has anyone else had problems like this with the new version of WordPress? Can anyone help me?

    Thanks so much!
    Ashley

  12. esmi
    Forum Moderator
    Posted 1 year ago #

    he recommended I delete the files on the server and upload the backup files (old version) onto the server via Filezilla

    With all due respect, your boss was wrong. Try re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  13. ashmic
    Member
    Posted 1 year ago #

    Hi esmi-

    I appreciate the honest feedback. So should I just do all the steps you mentioned above starting with switching my current theme to the default theme and so on?

    Also, in terms of what files I keep I should keep these??

    wp-content folder
    wp-config.php
    .htaccess

    Thanks for the help!
    Ashley

  14. esmi
    Forum Moderator
    Posted 1 year ago #

    So should I just do all the steps you mentioned above starting with switching my current theme to the default theme and so on?

    Yes.

    I should keep these??

    Yes - as they are all specific to your site.

  15. ashmic
    Member
    Posted 1 year ago #

    Hi esmi,

    Okay, thanks! [Fingers crossed] Here we go!

    -Ashley

  16. ashmic
    Member
    Posted 1 year ago #

    Hi esmi,

    So I ran through the steps you gave and here's what happened:

    when I went to upgrade manually it said "No upgrade available - your WordPress database is already up-to-date." When I hit continue I just got a white screen.

    I then logged into WordPress and with my theme set as "old" I was able to access the Pages menu in WordPress no problem but my site is currently a white screen. But when I rename my theme back to what it was (without the 'old' after it) I am not able to access my pages menu panel like before but my website appears. So it's like I'm stuck with either:

    Having my site show up online but can't make edits to pages OR

    Have access to pages but no site showing up

    Any ideas?

    Thanks,
    Ashley

  17. ashmic
    Member
    Posted 1 year ago #

    Hi esmi,

    With my theme having the word 'old' after it I figured I'd go in and upload a file that I needed to link to (once I could get everything working). Then I removed 'old' after the theme name and when I went to look at the site it's showing up differently than it did before. It's not displaying the site correctly. So I tried removing the file I added and logging out and refreshing the page and it still looks like the new layout (not what I want).

    So I've decided I'm not going to mess with it until I hear from you. I appreciate your assistance in this. Thanks!

    Thanks,
    Ashley

  18. ashmic
    Member
    Posted 1 year ago #

    esmi-

    I did happen to notice upon looking at the wp-content folder that the date shows today - so it must've changed when I added that new file. So I wonder if getting it back to what it was would help matters?

    Thanks,
    Ashley

  19. ashmic
    Member
    Posted 12 months ago #

    Update: 7/15:

    I realized the reason my site was showing up differently was because my theme was not activated. So, now I am able to access the pages and view the website with the correct theme.

    -Ashley

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