Support » Plugin: Easy Digital Downloads – Sell Digital Files & Subscriptions (eCommerce Store + Payments Made Easy) » Download link leads to nothing
Download link leads to nothing
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Hello,
I was just testing my set up before going live, and the problem is that download links emailed after a purchase lead to the homepage. They do have their nice query string and all, but nothing is downloaded. What could possibly be the cause of this?Thanks.
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Could you post your Downloads > System Info for you?
Sure!
### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: http://www.thecrowned.org HOME_URL: http://www.thecrowned.org EDD Version: 1.9.4 Upgraded From: 1.8.2.1 WordPress Version: 3.8.1 Permalink Structure: /%postname% Active Theme: Twenty Eleven 1.7 Test Mode Enabled: No Ajax Enabled: Yes Guest Checkout Enabled: Yes Symlinks Enabled: No Checkout is: Valid Checkout Page: http://www.thecrowned.org/checkout Success Page: http://www.thecrowned.org/purchase-success Failure Page: Downloads slug: /downloads Taxes Enabled: No Taxes After Discounts: No Tax Rate: 0% Country / State Rates: Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, closed, spam, orphan, hidden, refunded, failed, revoked, abandoned, active, inactive Platform: Windows Browser Name: Chrome Browser Version: 34.0.1809.0 User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW 64) AppleWebKit/537.36 (KHTML, l ike Gecko) Chrome/34.0.1809.0 Sa fari/537.36 PHP Version: 5.3.28 MySQL Version: 5.5.34-log Web Server Info: LiteSpeed PHP Safe Mode: No PHP Memory Limit: 256M WordPress Memory Limit: 40MB PHP Upload Max Size: 256M PHP Post Max Size: 256M PHP Upload Max Filesize: 256M PHP Time Limit: 300 PHP Max Input Vars: 3000 WP_DEBUG: Disabled WP Table Prefix: Length: 3 Status: Acceptable Show On Front: posts Page On Front: (#0) Page For Posts: (#0) WP Remote Post: wp_remote_post() works Session: Disabled Session Name: PHPSESSID Cookie Path: / Save Path: /tmp/ Use Cookies: On Use Only Cookies: On DISPLAY ERRORS: N/A FSOCKOPEN: Your server supports fsockopen. cURL: Your server supports cURL. SOAP Client: Your server has the SOAP Client enabled. SUHOSIN: Your server has SUHOSIN installed. TEMPLATES: ACTIVE PLUGINS: Akismet: 2.5.9 All In One SEO Pack: 2.1.2 bbPress: 2.5.3 Comment Reply Notification: 1.4 Contact Form 7: 3.6 Easy Digital Downloads: 1.9.4 EDD PPC addon: 0.9 Google Analytics for WordPress: 4.3.3 Hey It's Flickr!: 1.0 I Make Plugins: 1.2.2 Post Pay Counter: 2.0.7 Post Pay Counter PRO: 2.0 Posts To Do List: 0.9.3 Rel nofollow: 1.0 SEO Friendly Images: 2.7.6 Tweet, Like, Google +1 and Share: 1.7.4 WordPress SEO: 1.4.23 wp-jquery-lightbox: 1.4.5 WP Code Highlight: 1.2.8 WP No Category Base: 1.1.1 WP Page Numbers: 0.5 ### End System Info ###
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Thanks. Could you now paste a valid download link for me?
I’ve just made a purchase myself and this is in the purchase notification sent to the administrator: http://www.thecrowned.org/?download_key=d9f75fbcab8805da4529855c949fb991&email=webmaster%40thecrowned.org&file=0&price_id=2&download_id=457&expire=MTM5MTEwODA1Ng%3D%3D
Who’s your host?
It’s http://www.netsons.com. If you need admin access to the blog, there’s no problem for me.
Which hosting plan do you have with them?
It’s just a simple web host with a domain and MySQL, I think That’s all…
There’s more to it than that 🙂
PHP version,
PHP configuration,
Possible caching mechanisms such as Varnish or Memcached
MYSQL version,
etc.Can you tell me the hosting plan you have with them? That might help me diagnose the issue better.
I have set up a phpinfo page for you: http://thecrowned.org/info.php 🙂
I am hosted under a shared plan (http://www.netsons.com/hosting.php, but I fear they don’t have an english page. Anyway, of the three big horizontal boxes, it’s the first on the left). If it may be of any use to you, there a couple of things that come to my mind. I have a plugin who provides file exportation, which works, and also acts as PayPal IPN listener. So header-based download and homepage custom get parameters are working 🙂
Hope this helps you.
Well I don’t see any known conflicts with your config.
Can you show me what’s in your .htaccess file?
Here it is!
# BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress
Ok next thing to try. Deactivate all other plugins and switch to the default Twenty Twelve theme. Does doing that make the links work?
That is really something I should have tried in the first place: deactivating all other plugins, I get to download the file. Guess I’ll just reactivate them one by one and see which one is causing the issue! Thanks!
Let me know if you find which plugin it was!
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