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Email Before Download
Download link expired (6 posts)

  1. hamishmcd
    Member
    Posted 9 months ago #

    The emailed download link and the embed link are both linking to a page that says "The file you are trying to download is not available. " The page title is "The link you are trying to download is expired."

    I have set the expire link setting to 'never' and still get issue.

    http://www.360bizphotos.co.uk/panorota

    Contact Form v 3.5.2
    Download Monitor v 1.2.0
    Email before Download v 3.2.7

    http://wordpress.org/plugins/email-before-download/

  2. mandsconsulting
    Member
    Plugin Author

    Posted 9 months ago #

    Hi hamishacd,

    Unfortunately we can't reproduce this issue.
    Have you tested the Download Monitor id alone, using Download Monitor shorcode?

  3. hamishmcd
    Member
    Posted 9 months ago #

    Download monitor works ok.

    Page updated with link so you can see.

  4. mandsconsulting
    Member
    Plugin Author

    Posted 9 months ago #

    Hi hamishacd,

    As we already said we can't reproduce your issue. The error message that is displayed is generated outside our plugin. Can you send us the exact short codes of both: Download Monitor and Email Before Download?

  5. hamishmcd
    Member
    Posted 9 months ago #

    Hi, the two shortcodes are below....

    [email-download download_id="863" contact_form_id="679"]

    [download id="863"]

    If it's not the plugin... what? :)

  6. mandsconsulting
    Member
    Plugin Author

    Posted 9 months ago #

    Hi hamishmcd,

    Sorry for the later response.
    The short codes look fine. And it looks like this is the case when we can’t reproduce the issue in our environment and the debugging is needed directly on your site.

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