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[resolved] Don't know the lingo - Subdomain address redirecting to nonexistent theme. (11 posts)

  1. SeraPeters
    Member
    Posted 1 year ago #

    I thought it was an issue of cookies, but I've check that and don't think it is.

    If I sign out of my wordpress account and go to aboutme.propprintables.com I am taken to aboutme.propprintables.com/#all wherein I see an old theme which I deleted from my files. It should show the site I've been building and which shows up if I'm signed in.

    So confused.

    Any help would be oodles of awesome. Thanks!!

    Sera

  2. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Isn't this your new site: http://propprintables.com/about/

  3. SeraPeters
    Member
    Posted 1 year ago #

    Maybe I'm getting the lingo wrong. A subdomain (as far as I was aware) is the address before the period. For example:

    http://www.subdomain.example.com

    My subdomain is "aboutme" and my current domain is "propprintables.com"

    I've registered the subdomain with hostgator etc, and I must sign in separately to access the subdomain which is "aboutme.propprintables.com"

    This is what I see when I'm NOT logged in as admin:
    http://propprintables.com/wp-content/uploads/2013/03/solio.png

    This is what I see when I AM logged in as admin:
    http://propprintables.com/wp-content/uploads/2013/03/solio2.png

    So thanks, but no, that's not the site I'm trying to access. That's the normal everyday site, not the subdomain (unless I'm using the term wrong).

    Thanks!

  4. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    You're right - that's a sub-domain. Have you asked HostGator about what's going on with that?

  5. SeraPeters
    Member
    Posted 1 year ago #

    Do you think it's not a wordpress coding error on my part? Is there any way it could be? I can contact hostgator, but it was working before and then stopped working, so I'm assuming it's something on my end. I just don't like chasing myself in circles if I can avoid it.

  6. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    I really don't know enough about the server side of things to give you a good answer. Did you change anything besides working on your site (like wp-config or htaccess)?

  7. SeraPeters
    Member
    Posted 1 year ago #

    Could have. I'm a beginner coder. I don't recall if I did, but it's possible. I'm sending a support ticket to HostGator now to see if they can assist. Maybe someone else here will know what's going on. I can't seem to find anything similar to this problem in any of the forums online. :(

  8. Trinity13
    Member
    Posted 1 year ago #

    If you go to http://propprintables.com/aboutme/ does that show the theme you are developing?

    Some hosting accounts put the subdomain files in a folder within the main website file system and is then visible by using a link like I provided above.

  9. SeraPeters
    Member
    Posted 1 year ago #

    Yes, that is right! That solves half the problem - thanks! Any idea how I might manually redirect people there instead of to the previous link? If they click the header logo, it directs them to the old link which is not correct.

  10. Trinity13
    Member
    Posted 1 year ago #

    Well, now that we know where the correct files are located, the real question is why is it showing up as 2 different sites?

    I think the mistake was made in the hosting control panel.

    I've registered the subdomain with hostgator etc, and I must sign in separately to access the subdomain which is "aboutme.propprintables.com"

    Typically you wouldn't have to sign-in to access a subdomain if you have set it up in cPanel under the main domain. It appears as you have setup the subdomain as a separate account AND have it setup under the main domain.

    If this is the case, then you need to upload that theme to the separate subdomain account since it is currently residing in the main domain account.

  11. SeraPeters
    Member
    Posted 1 year ago #

    Great! Thanks! I think the problem is solved. :) Much appreciated!

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