I'm sure this works great if you have a paid account, but from my experience unless you cough up $14/mo for this is a useless plugin! Wasted my time. Should have listened to the other bad reviews on here.
If you want any of the features that you'll WANT and NEED, and do not have the money to pay (more than hosting actually) then move on because this plugin is not for you.
Their website is also misleading because if you click on pricing it won't say anything about if the free account gets skype access, which was the only reason I signed up. Once I signed up and tried to add skype is said" you must have a paid account for this feature" and their chat person was quick to point out the fact that they have a SEPARATE page which did not seem to be viewable through their menu of the comparrison... so you might want to check out just how little you'll actually get before signing up.
I'm all about buying paid for plugins, but this should not even be listed in the free plugins on wordpress.org in my opionion. It adds no functionality to wordpress, and only links your WP dashboard to your user account on clickdesk.com and PLUGIN IS NOT NEEDED to use the program on your website as you still have to add code to your pages for it to work, which, if this was a good plugin, would be a feature that you would not have to do if these people had the brains to use API functionality.
A plugin that adds no functionality is just adding more scripts and ways you can break your site. But I guess if people are too lazy to go login to their accounts at clickdesk.com then I suppose it would be a solution, but I will not be using this plugin at all even if I do upgrade my useless free account because I don't need extra scripts on the back end of the site that may potentially open up more opportunities to get hacked or break the site when using other plugins.
BIG THUMBS DOWN HERE!!!!
Not even worth a 1 star....