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domain run out (6 posts)

  1. ric793
    Member
    Posted 1 year ago #

    domain had run out paid for it again at host gator. they told me that word press files wp had been deleted by hacker .i thought word press was secure.
    will have to go with a different company .as i have lost most of my web site .

  2. ClaytonJames
    Member
    Posted 1 year ago #

    If your WordPress files were deleted by a "Hacker", then it's because your ftp account, your cPanel credentials, or the server itself suffered a compromise. Not because of security issues with the current version of WordPress.

    they told me that word press files wp had been deleted by hacker

    If those are the words your hosts support staff actually used with you, you can;

    1) immediately suspect the veracity of the statement

    2) consider searching for a new host, rather than moving away from WordPress

  3. ric793
    Member
    Posted 1 year ago #

    thanks for response claytonjames .host gator are trying to recover it. how would i stop the same person getting in . i have changed my login passwords a few times. is that sufficient.have recently spoken to three people which had there web site built by same person all had same problem and had to pay him again to re- build there sites he never did a back up. which sounds suspicious. they were all done on his computer. can that allow him to have access if passwords are changed .i do not know how it was deleted .the logo has gone all photos and some of the scripts .how do i secure the
    ftp .as you can tell i have no idea ,you would have to explain in novice terms as i am english

  4. michael.mariart
    Member
    Posted 1 year ago #

    have recently spoken to three people which had there web site built by same person all had same problem and had to pay him again to re- build there sites he never did a back up

    Wow... If that's correct, it sounds very dodgy. Either that developer is doing something to delete the sites themseelf or they are ignorant about some issue that they are adding into the site. The biggest problem is that they don't have backups, but then when you don't have backups either it's hard to point blame there too much.

    If you can get the site back, remember to always do your own backups on a set schedule and store them somewhere that you have access to. There is no excuse not to do this. That way if (when...) this happens again you'll be able to restore your own back up files and you'll be ready to go again. If you don't know about backups, then talk to your hosting company about some extra backup systems and they'll be able to help you to get something set up.

  5. ClaytonJames
    Member
    Posted 1 year ago #

    I agree with michael.mariart.

    It sounds quite possible that your issues may very well be the end result of the shenanigans of that developer. It would certainly explain how the files could have gotten deleted.

    how would i stop the same person getting in

    The only way to be certain that person can't access your site in the future, is to change the login information for your hosting account, as well as your ftp account, - not just your WordPress site password - and then make sure you delete any other ftp accounts that may have been set up in your cPanel without your knowledge.

    Make sure the only account that can access your site by ftp is yours, with the new credentials. Your hosts support team may be able to guide you through that process just to help you make sure there are no other accounts that can access your files using ftp or your control panel.

  6. ric793
    Member
    Posted 1 year ago #

    thanks for your help

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