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Email Before Download
Doesn't work in IE 9 (4 posts)

  1. karenwiens
    Member
    Posted 1 year ago #

    I'm successfully using Download now with Firefox, chrome and safari but it doesn't work in IE 9. It downloads the entire file on the screen and then it stops and freezes and doesn't complete the download. Is there a fix for this?
    Thanks so much!
    Karen

    http://wordpress.org/extend/plugins/email-before-download/

  2. mandsconsulting
    Member
    Plugin Author

    Posted 10 months ago #

    Hi Karen,
    Sorry for the late response. We develop and support this plugin during our free time.
    Do you still have issue with the IE9?
    We have just tested it in IE9 and it worked the same as everywhere else.
    Could let us know what type the file you try to download, its size, plugin settings and maybe some other relevant information that might be useful for our testing and debugging?

  3. karenwiens
    Member
    Posted 10 months ago #

    Thank you so much for writing me back. Yes, I still have the issue with IE 9. I'm trying to download a pdf. The file size is, 1.78 MB. It goes through the process of downloading the file with the status bar and gets all the way to 1.78 MB but then freezes. The file doesn't open and it isn't on my machine.
    Here is an example link for you:
    http://www.veganmealplanning.com/wp-content/plugins/email-before-download/download.php?dl=72658a83543e9ebeaebec4e175c66c73

    from this page:
    http://www.veganmealplanning.com/vegan-support/3-day-vegan-meal-plan/

    Settings in WordPress:
    Delivery format: send email
    Hide/Mask Real link is checked
    Link expires after 1 week

    Are there other settings I can provide that would be helpful? I really really appreciate your help!
    Thank you!
    Karen

  4. mandsconsulting
    Member
    Plugin Author

    Posted 10 months ago #

    Hi Karen,

    Thanks for letting us know about this issue. We have done some further debugging and experimenting with that option. We fixed that bug and will soon release an update of the plugin with that correction.
    However, there is one not very optimistic note about this. Unfortunately IE still has problem with the displaying the files in browser that were marked as “masked”, so we decided to force users download them when it is discovered that the user browser is IE. Downloading file works just fine.
    Also, is it critical for you not displaying files in the browser? If not, then you can use the “force_download” attribute in the our short code with any value, e.g.,
    [email-download download_id="4" contact_form_id="4" force_download=”true”]
    In this case, the downloading will be force in every browser.

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