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Smart Layers by AddThis
[resolved] Does not save the options (31 posts)

  1. fbreve
    Member
    Posted 10 months ago #

    No matter what I do, the options are never saved. The same applies to AddThis Welcome.

    http://wordpress.org/plugins/addthis-smart-layers/

  2. Sol
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @fbreve - sorry to hear you're having problems with the plugin. What version of WP are you using? And I assume you've tried saving from the WYSIWYG editor and the Custom API Configuration editor, right? And if possible, can you use your browser's dev tools to see if there are any errors being written to the console?

  3. fbreve
    Member
    Posted 10 months ago #

    I'm using WordPress 3.6.1. I'm saving from the WYSIWYG editor. It's behaving like it has saved. But when I enter the website: http://www.skooterblog.com it's still the default options showing there.

    For instance: I've enabled the follow buttons, but they are not showing.
    I've also translated the "Recommended for you" text, but it's still showing in English.

    I made sure the page wasn't being cached by logging as admin (bypassing Super Cache) and putting Cloudflare in development mode.

    The issue with AddThis Welcome is fixed, now the problem is only with Smart Layers.

  4. Sol
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @fbreve - I don't see the AddThis code being inserted on your homepage, but I do see the Smart Layers code on other pages when I navigate through your site. And I do see the customizations you mentioned like adding Follow and translating "Recommended for you". There might be something preventing the Smart Layers code from being inserted on the homepage if you're using a custom homepage. Could you try disabling the Welcome Bar and see if Smart Layer works - I'm wondering if there is a conflict between the two.

  5. fbreve
    Member
    Posted 10 months ago #

    The other pages were probably cached before I installed the plugin. I was inserting the code manually before I installed the plugin.

    The main page and this page: http://www.skooterblog.com/2013/10/17/dealextreme-dx-outros-10-adaptadores-de-plug-de-energia-com-3-pinos-de-australiano-norte-americano-reino-unido-e-europeu-para-novo-padrao-brasileiro-3-pin-au-us-uk-eu-to-brazil-travel-powe/ were generated after I removed the code and installed the plugin. Those reflect what is happening now.

    Looking into the HTML generated I see that the addthis bar code is being added twice.

  6. fbreve
    Member
    Posted 10 months ago #

    Well, I decided to gave up on WYSIWYG editing and used an API custom configuration. Now it works, but addthis.layers() is being called twice.

    The same was happening with AddThis Bar which I've now disabled.

  7. giggles666
    Member
    Posted 10 months ago #

    I am having the same issue on a client's site. It appears the back end is saving but it is not, the profile ID reverts to some default and every time I hit save and then try to go to another part of the dashboard I get a message asking me if I sure I want to leave the page. So it's not saving my input for some reason.

    Not showing in the source code either.

    http://atheistvideodirectory.com/

  8. giggles666
    Member
    Posted 10 months ago #

    OK I got the API editor to work. Thank you

  9. Sol
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @giggles666 - sorry you had problems using the WYSIWYG editor. When you saved using the WYSIWYG editor, did you get the confirmation "Settings saved." at the top of the screen? And out of curiosity, what browser and what version of WP are you on? Thanks.

  10. turkeysforlife
    Member
    Posted 10 months ago #

    We're having the same problem with the WYSIWYG - the settings won't save even though we do get the confirmation "Settings saved" at the top.

    We've tried in Chrome & IE with the same results - and we're using WP 3.6.1

    It's on a test site here: http://205.186.130.199/

    The share buttons appear at the left but there are no follow buttons, what's next or recommended content (although the last one might not appear because there is only one test blogpost on the site maybe?)

    I'll probably use the API editor when I get a bit more time - but those are the details if you want to have a look into it.

  11. Srijith V
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @turkeysforlife: We have noticed the issues and will be pushing a fix asap. I will update it here when we have the release ready.

  12. turkeysforlife
    Member
    Posted 10 months ago #

    @srijith: Great, thanks.

  13. Srijith V
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    We have released AddThis Smart Layers 1.0.3. Please verify the issue is fixed by this release.

  14. turkeysforlife
    Member
    Posted 10 months ago #

    That's definitely sorted the follow buttons for us thanks Srijith - but still no "What's Next" or "Recommended Content" at the moment...

    If you can confirm that issue is because we have only one test post (although we have quite a few test "pages") - or that it will still take 24 hours or so for crawling - then we're happy that it's fixed.

    If you need to test that also, then let me know and I'll add a few more blogposts.

    Thanks!

  15. Srijith V
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @turkeysforlife: What's next / Recommended content will take some time to get listed and depends on the site traffic as well. More visitors help us determine what to be recommended.

    We have verified that it is working, so in a few hours it will start showing up.

  16. turkeysforlife
    Member
    Posted 10 months ago #

    Makes sense. It's a test site for our transition from Blogger to WP, so it won't be getting any traffic. But good to know it will work when we go live.

    Thanks for the help.

  17. Srijith V
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    It should be showing up by now. Let us know if there is any issue left or may be give the plugin a good review and rating if you are happy with us!

  18. turkeysforlife
    Member
    Posted 10 months ago #

    Sorry, the What's next / Recommended is still not showing for us - but probably for the reasons you and we both mentioned above (ie no traffic because it's a test site...)

    We'll be more than happy to give a good review and rating once we are live and getting decent traffic and everything is working properly though.

    Either way - we're certainly happy with you for just the support in the meantime...

    Great work, keep it up!

  19. giggles666
    Member
    Posted 10 months ago #

    Sorry for the delay

    //@giggles666 - sorry you had problems using the WYSIWYG editor. When you saved using the WYSIWYG editor, did you get the confirmation "Settings saved." at the top of the screen? And out of curiosity, what browser and what version of WP are you on? Thanks.//

    I tried in Firefox, Chrome, Opera, and also IE. I got no save confirmed message and using latest WP version 3.6.1 I believe.

    I downloaded the update but haven't tried updating it using WYSIWYG editor as the site is live and I have the api sharing and folowing working. No recommended or what's next yet and that could be due to the fact I am using vids for posts. Would be nice if it worked, but client doesn't know so he isn't missing it, so nto a big deal BUT I have plans for other WP sites.

    I haven't rated, I understand bugs and apis and 3rd parties, I can be patient as I know it takes some testing and time. Best of luck and thank you for your time sirs.

  20. Sol
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @turkeysforlife - I just checked this link:

    http://www.turkeysforlife.com/2012/07/fethiye-beaches-aksazlar-bay.html#at_pco=cfd-1.0

    And it looks like the What's Next/Recommended layers are showing up now. Can you confirm that they are working? Thanks.

  21. turkeysforlife
    Member
    Posted 10 months ago #

    @Sol

    Yes, of course that's working, but, as mentioned above - that's on our main site (a Blogger site which we are transitioning to WordPress from at the moment). So it's quite obviously not the WordPress plugin we are using there - it's the normal Smart Layer code that we copied and pasted to Blogger rather than any plugin for WP!

    We said above that the problem with the plugin was on our test site here: http://205.186.130.199/

    Whether the code is working on our current Blogger site is quite irrelevant to this thread surely...

  22. Sol
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @turkeysforlife - sorry, my mistake - you are correct and unfortunately, you won't see the layers on your test site because of the mis-match of the domain in the browser (205.186.130.199) and the domain of the content (www.turkeysforlife.com) - this is done on purpose to prevent content from other domains accidentally appearing on your site. Thanks for bearing with us while we work out the kinks.

  23. turkeysforlife
    Member
    Posted 10 months ago #

    @Sol - No problem - and good to know that we shouldn't be seeing anything at the moment anyway because of the mis-match reason.

    It's looking good going forward!

    Thanks guys :)

  24. giggles666
    Member
    Posted 10 months ago #

    OK I got the WYSIWYG editor to save with the update. Still nothing works outside of sharing buttons and follow buttons. I will wait 24 hours and see if they start working. But I wanted to confirm the update fixed my not being able to save problem. Thanks

  25. Sol
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @giggles666 - thanks for letting us know the WYSIWYG is working for you. I just checked your site and I don't see the Recommended/What's Next layers in the code. Can you make sure you have them enabled? And to be extra sure, if they are on currently, can you turn them off, then save, then turn them back on and save again? Thanks.

  26. giggles666
    Member
    Posted 10 months ago #

    They work great, I would enable them but my type of postings do not carry well, no thumbnails and big url messes. Client had me shut it off once it started working, but it works for me.

  27. remas2010
    Member
    Posted 10 months ago #

    Sorry, the What's next / Recommended is still not showing for us - but probably for the reasons you and we both mentioned above (ie no traffic because it's a test site...)

  28. Sol
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @remas2010 - if you provide me a link to your site, I can take a look and see if there's anything mis-configured.

  29. giggles666
    Member
    Posted 10 months ago #

    Not showing at all on another client site. I just have share buttons activated in smart layers, not showing though.

    http://meetingplanners.net/demo/

  30. Sol
    AddThis Samurai
    Plugin Author

    Posted 10 months ago #

    @giggles666 - are you using the WYSIWYG or the Custom API Configuration? I have a feeling this is due to a known issue which we're fixing, but in the meantime, you can try implementing the following fix:

    http://wordpress.org/support/topic/not-showing-at-all-3?replies=9#post-4785094

    If you do try it, let us know if it works. Thanks.

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