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NextGEN Gallery
[closed] DO NOT UNINSTALL NextGEN if you are having issues with 2.0 (75 posts)

  1. photocrati
    Member
    Plugin Author

    Posted 11 months ago #

    Hi all,

    I just wanted to add a high priority note/reminder to NOT uninstall NextGEN Gallery 2.0 if you are having problems. If you formally uninstall the plugin, it deletes all data, including your galleries.

    If you are having issues with 2.0 and want to roll back to the previous version (1.9.13), here are some step by step instructions for doing so safely:

    http://www.nextgen-gallery.com/how-to-rollback-a-version/

    As noted in the other sticky post at the top of this forum, if you are having major issues, we'd also love to hear about them so we can resolve them, so consider posting a new thread or looking for one on the same issue.

    [Signature removed by moderator per forum rules.]

    http://wordpress.org/plugins/nextgen-gallery/

  2. Bubbajuju
    Member
    Posted 11 months ago #

    Oops too late. Luckily it was only 5 images.
    Hey, Thanks so much for being on top of this so fast.
    You Rock!

    p.s. it was 3 fatals.

  3. eyeQT
    Member
    Posted 11 months ago #

    Too late but I did another thing that worked for me because I hadn't read this post.
    Before the update I downloaded the entire folder nextgen-gallery to my local directory. After the update I went to the ftp deleted the entire next-gen gallery folder and then reuploaded the old files. Now everything seem to work just fine. My problem is if the update made any changes to the nextgen tables and I can't see them now. Also can I try to update it once more?
    Thnx

  4. Tech4Life
    Member
    Posted 11 months ago #

    I had to go back because of a customization I made and will need to find in the new version, but this process worked perfectly. Thank You for making this as "risk free" as possible!

  5. photocrati
    Member
    Plugin Author

    Posted 11 months ago #

    Great to hear this worked for you, Tech4Life. EeyeQT, you should just be just fine rolling back the way you did it, and when you want to update again, you should be able to do so just fine.

    For those of you having major issues, it may be worth waiting until 2.1 to try updating again.

    We'll be pushing out several quick updates in the next weeks that will resolve a lot of issues, so updating on a subsequent version like that will be safer.

  6. laskowv
    Member
    Posted 11 months ago #

    I just had to do the rollback to 1.9.13; it works now.

    2.0 would not even let me see my dashboard -- only received a plain white screen for every page. An error would have been helpful, I could have bug traced with Firebug == blank screens leave you with nothing.

    Running: WP 3.5.1; Genesis Framework 1.9.1; News Theme
    Using Firefox 22.0

    link: http://txusd1812.com

    Any ideas?

  7. TabletPCPro
    Member
    Posted 11 months ago #

    After upgrading to 2.0, all my links would redirect to the home page. I successfully rolled back to 1.9.13, but I really wanted the new features in 2.0. All is good now as before the upgrade.

    Running WP 3.5.2 Easel Theme
    Chrome Version 28.0.1500.72 m
    http://www.jomtiennightlife.com

    Interesting fact: I'm also running the same WP version and Theme for another website: http://www.isaanexpats.com - and everything is working fine after the upgrade to 2.0.

    Same host, server, etc.

  8. aniam123
    Member
    Posted 11 months ago #

    I had to manually reload the previous version from backup as after the upgrade I could no longer get into my WP admin (Dashboard) at all. Major pain in the bum so bucket loads of minus points for releasing this without properly testing it.

  9. surocharg
    Member
    Posted 11 months ago #

    Thanks for the link. I think I will have to use it because I regret that I updated to version 2.0. And I have almos 4000 pictures in my NextGEN galleries.

    Things I don't appreciate with 2.0
    - I can't access the options ("you don't have enough access").
    - Monosideshow stopped working 3 different slideshows with NextGEN gallery/ .
    - some picture looks strange (for example the one of myself on front page)
    - I have almost 4000 pictures that I have inserted when pictures ended up to the left so that picture and text are straight. Suddenly all pictures have moved slightly - very annoying.
    - When I add pictures nextgen says that 0 out of 1 pictures where uploaded when in fact the picture was uploaded (minor detail that I can live with).

    I appreciate that you have made the pictures responsive and was looking forward to the new options panel though.

    http://www.tomatsallad.nu

    EDIT: I've added things to my list of things not working.

  10. surocharg
    Member
    Posted 11 months ago #

    Another item to my list.

    - The "set NextGEN featured image works somtimes but mosly not. Pity because this was a bug-fix I appreciated.

  11. V-Media Creative
    Member
    Posted 11 months ago #

    it did not only delete all my galleries (that's was no problem in my case) uninstalling deleted all the files on the server.. everything except for 1 nextgen file.. how can this be happening.. there is something totally wrong with your plugin...

  12. MariaWeb
    Member
    Posted 11 months ago #

    no problem yet for me, looks great and runs smoothly. just awesome!
    but i wanted to ask is it possible to customize(translate) the image 1 of 2, previous(arrow left )(hover) ect in the highslide effect. just curious :)

  13. emmalmurphy
    Member
    Posted 11 months ago #

    I have also had to roll back to 1.9.13. When I installed 2.0 I could no longer access my admin dashboard / backend - I just got a blank white screen

  14. jefito
    Member
    Posted 11 months ago #

    Updated the plugin this morning and now my site's down with a fatal error:

    Fatal error: Call to a member function get() on a non-object in ... /public_html/wp-includes/query.php on line 27.

    Soon as I can get this sorted out, the plugin's going in the trash.

  15. Keano16
    Member
    Posted 11 months ago #

    Same here, after upgrade, all galeries and images from my site are gone. Instead of albums, I have some HTML code and no thumbnails. What to do ?

    Example: http://www.axis-hospital-croatia.com/images/

  16. nix255
    Member
    Posted 11 months ago #

    Ok, updated nextgen gallery to two on one of my websites and a lot of things are broken. Just adding to the list in case there are things that have not been noticed before.
    The nextgen widget is now only pulling in a thumbnail size image even though it is set to 'original image size'.
    All custom css in the nggallery.css file in my theme is not working. I am guessing it is not loading the custom css file now. This is very important and needs fixing. This should be upgrade proof.
    Images added in the main text of a page from a nextgen gallery are moved.
    There may be more things. I've yet to find them.
    Fixes needed.

  17. punderhill
    Member
    Posted 11 months ago #

    I cant even access my WP admin anymore :(

    Just get this error:

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 491520 bytes) in /wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/manage-images.php on line 499

  18. photocrati
    Member
    Plugin Author

    Posted 11 months ago #

    Hey Everyone!

    So very sorry to hear about the errors you're seeing and if you lost any content from uninstalling :( Those of you who missed our warning, WordPress does a good job cleaning up when you select to remove a plugin, unfortunately we have no control over their clean up process which removes everything associated with the plugin when uninstalling. In the future, we strongly recommend backing up your entire site (MySQL database + server files) before making any major changes (i.e. installing something new or removing something big!)

    Those of you who are seeing blank options and fatal errors, would you mind sending as much detail as you can through our bug report form here: http://www.nextgen-gallery.com/report-bug/ including login credentials to your site? PLEASE do not post your login details in the forum here, only through the bug report form!

    If you also wouldn't mind temporarily deactivating all plugins (including NextGEN Gallery) and then re-activating NextGEN Gallery only > clear browser cache and reload your site. Does that help resolve the issue you're seeing? If not, while all plugins except NextGEN are deactivated, temporarily switch to a WordPress default theme (i.e. Twenty Twelve), does that work? Just trying to see if there are any plugin or theme incompatibilities.

    For those experiencing Fatal Errors, if you were to contact your server host tech support and request that the memory in your installed php.ini file be increased to 250MB, does that help resolve the fatal error you're seeing?

    If the above suggestions do not help, please submit your bug reports through this form - these reports go straight to our developers to help find a solution asap! http://www.nextgen-gallery.com/report-bug/

    Thank you!
    --Becky

  19. tjgd
    Member
    Posted 11 months ago #

    Kinda pissed right now! Updated the gallery with version 2.0 and the gallery will not display nore will the tinymce button work correctly, Usually when there is an update I'll do it so that all files are current. I am uploading the older version now to try and fix it. I have a lot of galleries and a lot of content that took me 6months to create, if there is going to be an issue shouldn't nextgen figure it out before they release the new version or at the very least let folks know there could be issues with the new version? Now I have to deal with this issue that's taking time away from other things that need to be done.

  20. froggysky
    Member
    Posted 11 months ago #

    Well, I fortunately was able to access the admin area and uninstall 2.0 entirely. Only lost a couple galleries and slideshow widgets. My problem was one gallery worked. Another gallery and slideshow changed the images from name.jpg to name-jpg. So no images were displayed. Both galleries were created prior to the upgrade.

  21. Keano16
    Member
    Posted 11 months ago #

    I rolled back to last working version and now all is OK.

    My wordpress site/installation is not affected by this bug.

  22. HBH-Art
    Member
    Posted 11 months ago #

    I can´t see any of my galleries, and I can´t even edit the pages, where I have the galleries. I tried to add a new page and adding a gallery there, but it was only possible to ad single pictures.
    I say this doesn´t work at all, and now I have an Art site with no galleries :-(
    Shall I role back or is this plugin going to be fixed? If I role back I doen´t think I ever upgrade again.
    http://www.hbh-art.dk

  23. Tig1960
    Member
    Posted 11 months ago #

    Hello.

    I am having an issue where this new version of NextGen stops the dropdowns on my menu working. When I de-activate it, it all works again. I'm using an Elegant Themes theme for my site.

    Will roll back to previous version.

  24. stealthkinetics
    Member
    Posted 11 months ago #

    not happy with 2.0 at all. rollback necessary. Changing CSS, options, etc throughout multiple client sites not an option.

  25. froggysky
    Member
    Posted 11 months ago #

    how do i rollback if I can't access the server via FTP. The situation is I run the wordpress website for an org but don't have server access (yet?) and well, communication with that guy is not the best.

  26. Digi Nik
    Member
    Posted 11 months ago #

    Hi,

    I have only two errors. In version 1.9.3 I have a page with a NextGen Galery. The pictures are in 3 columns and as much as rows the galery need. After upgrading to Version 2.0 there is only 1 column.

    The other error is a problem with the slidshow. In the options of 1.9.3 I use the JW Image Rotator. In 2.0 the Slideshow doesn't work. May bee I have to set the path to JW Image Rotator in 2.0 again, but I didn't the option.

    Meanwhile I restored the Version 1.9.3 and everything works fine.

  27. Klaas B
    Member
    Posted 11 months ago #

    Well, I survived the first shock. :-D

    As far as I can say the most annoying issue with 2.0 is that it indeed loads quite a bunch of shit, but does not load your own customized nggallery.css in the theme folder anymore...

    Even if I'm wrong with this: Please don't be as stupid as I was. This is: Do not upgrade your productive system to 2.0 without having tested it on your localhost! :-D

    I downgraded to 1.9.3 and found this hint (4th comment of simoneast) helpful to prevent NGG from asking asking again to be upgraded to 2.0.

    Halt stand, rotes Madrid!

    Klaas

  28. duelj
    Member
    Posted 11 months ago #

    Hello, after update

    not activated

    activated

    Site

    viewing site on a 24" and 17" screen everything is fine once I view on half a screen or if using a Ipad it overlaps. When the responsive theme gets the phone size everything is also fine.

  29. Rick Cano
    Member
    Posted 11 months ago #

    I know this tip won't help most of you at this point and I wish it were different, but its not. I've been working with WordPress both dot com and dot org or self hosted sites for about 9 years and I've had my share of frustration and left me really, really pissed.

    So here's my tip that I give to all of my clients and I follow on my own WordPress sites. Never, ever upgrade a plugin for at least a week or two and review either the plugin author's bug report or the WordPress directory Log for any reported bugs with the new upgrade...Or if lucky, they're forum.

    This plugin came out late last night or early this morning and within two hours I began to see issues with 2.0.0 - hence I saved 11 clients NextGen Galleries because I shot a warning email to them. Now I'm a rock star!!

  30. morigan1
    Member
    Posted 11 months ago #

    Thanks for this step by step guide. I updated to 2.0 and it just killed my gallery dead. The album thumbnails were showing but when I clicked on them I got a 404.

    The thought of re-uploading 4000+ images was making me feel violently ill but re-installing the previous version has sorted it with only some minor things that needed to be sorted. I won't be upgrading until you're a few versions on with a stable release. I nearly had a heart attack.

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