WordPress.org

Ready to get started?Download WordPress

Forums

WP-Client Lite :: Client Portals, Secure File Exchange, Messaging & Invoicing
[resolved] Do Not Purchase Premium Edition - Key Features Not Working (10 posts)

  1. Forson
    Member
    Posted 8 months ago #

    I have purchased the premium edition of your plugin and have been waiting for days to have the integral feature of being able to assign clients and circles to portal pages to work. Your plugin is broken and support does not seem to exist.

    I have given you access to my website after being told to deactivate plugins and change themes multiple times, opened multiple tickets, and to date have been told to just wait - your team accessed my site once 3 days ago.

    Unfortunately, your plugin is useless without this core functionality and there is no user forum to view the experiences of other buyers. This is terrible support for those of us who purchased and rely on your plugin.

    This is the problem with buying a premium plugin - you don't know what you get until you buy it - so far there is no support and the plugin does not work. People should not purchase this plugin, it should be free and open source with open forums so people can see what they are getting. And if you are going to charge, then support should respond.

    http://wordpress.org/plugins/wp-client-client-portals-file-upload-invoices-billing/

  2. Forson
    Member
    Posted 8 months ago #

    A senior level support technician contacted me immediately and worked super hard to solve the issue which he did. Mike was a God send and I appreciate his great efforts. Thanks - this issue is now resolved and the software works more than fine with all core features working. There was a conflict with the WP Editor plugin which they isolated and are developing a solution for. Thank-you for getting this solved!

  3. wp-client
    Member
    Plugin Author

    Posted 7 months ago #

    Hi Forson,

    Yes, understand that it can be frustrating.

    Glad we were able to help,

    WP-Client works great for 99% of installations, but sometimes we see a plugin/theme conflict which can almost always be easily resolved. This is a normal occurrence when developing for WordPress.

    Our support is better than ever, and our customers are happier than ever.

    All the best,

    Samantha

  4. furiousfrog
    Member
    Posted 5 months ago #

    I do take issue with your response here. I've had exactly the same issue as the op and am going through the pain of trying to get it resolved.

    It was on a vanilla multisite install and using the (out of date) twenty-twelve theme that you view as default, I still have the same issue.

    I currently have 3 outstanding tickets and one of them hasn't received a response in over a week, despite 3 requests from me in that time asking for a progress update. The Circle issue has been particularly difficult to resolve and there is clearly a language barrier with your support team as I have been unable to understand a couple of replies and have received the same request multiple times.

    I'm glad the OP got his problem fixed, but I do feel that with an encrypted plugin, an outsourced support team and the necessity to pay before being able to fully evaluate the pro features, mean that this plugin is not the comprehensive solution it markets itself to be.

    Given this, I take serious exception to your comment "Our support is better than ever, and our customers are happier than ever."

  5. I do take issue with your response here. I've had exactly the same issue as the op and am going through the pain of trying to get it resolved.

    Then why aren't you having this conversation in your own topic?

    http://wordpress.org/support/plugin/wp-client-client-portals-file-upload-invoices-billing#postform

    Looking for a 1 month and replying the way you did on someone else's topic really isn't constructive. If the OP had an issue with that reply then I'm sure there would be more conversation here.

    Per the forum welcome please post your own topic. It's the best way to get a resolution to your problem with this plugin.

  6. furiousfrog
    Member
    Posted 5 months ago #

    This post came up in a google search and I believed the response was factually incorrect. This isn't a support query - I've bought the premium version and I'm going through the author's support process on their own helpdesk.

    What I wanted to do here was correct erroneous information - when a thread is left with a statement saying that the only problems are due to very rare (<1%) conflicts and customers are happier than ever, this tends to stand as the definitive statement. All I wanted to do was provide a counterpoint to that for anyone else who might come across this specific thread. I apologise if it appeared I was threadjumping.

  7. wp-client
    Member
    Plugin Author

    Posted 5 months ago #

    Hi furiousfrog,

    Can you please email directly to: info@wp-client.com with your ticket number?

    I will personally see to it that your issues are resolved as instantly as possible.

    Thanks,

    Samantha

  8. WPNI
    Member
    Posted 5 months ago #

    @furiousfrog is this now resolved?

  9. wp-client
    Member
    Plugin Author

    Posted 5 months ago #

    We've attempted to reach out to @furiousfrog through every channel we have, including email address and through the support tickets that were in our system. Upon review, our Support Team had been actively interacting seeking a solution.

    It's true that plugin/theme conflicts are a fact of life in WordPress development, but they can almost always be solved with the cooperation of the customer. There are so many new plugins & themes out there that avoiding conflicts with everything would be nearly impossible.

    @furiousfrog, we are here if you need us.

    Thanks,

    Samantha

  10. furiousfrog
    Member
    Posted 5 months ago #

    No it's not resolved. I've been actively in contact with wp-client so I'm not sure why they're having to reach out to me. Their last email was sent last night and I wished to calm down before I replied to them.

    I'm making a deliberate choice not to go into the many issues I've had as it's been correctly pointed out that this is not the place. However, I dislike the implication that I haven't actively co-operated or spent many hours (with the assistance of a firewall expert) trying to resolve their inability to log in to the ftp account I set up.

    "Upon review, our Support Team had been actively interacting seeking a solution."

    and

    "plugin/theme conflicts... can almost always be solved with the cooperation of the customer."

    To reiterate: vanilla multi-site install with a featured theme!

    Ultimately, I feel a bit put out about the effort they've put into PR and damage limitation (see thread above). It's now easily inferred that I'm unco-operative, unresponsive and/or incompetent, so that's great.

Reply

You must log in to post.

About this Plugin

About this Topic

Tags

No tags yet.