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[closed] Disappointing support here (27 posts)

  1. roughkut
    Member
    Posted 4 years ago #

    I enjoy WordPress and all the work you guys put into this program but your so-called support is non-existent... at least for me. I realize there's a lot of posts here. So SOMEBODY has to be getting help somewhere.

    I don't understand what I'm doing wrong but I can't get even a "piss off" or ANYTHING. I've been making help requests for literally months here and NOBODY f'n EVER responds to anything.

    I've reacted like this before unjustly out of frustration on other forums that offer "support" but I don't think I'm over-reacting this time.

    I mean I can't even get a reply telling me to shove it? I just don't understand this one.

    But either way, I realize this is all voluntary and I do deeply appreciate the work that's put into this program but I think I'm not going over board by being totally disappointed with the support forum.

  2. esmi
    Forum Moderator
    Posted 4 years ago #

    So - what do you suggest?

  3. roughkut
    Member
    Posted 4 years ago #

    This is feedback. What do you mean "what do I suggest?"

  4. rangeloif
    Member
    Posted 4 years ago #

    seriously... i tried contacting the .com but they blew me off.

  5. roughkut
    Member
    Posted 4 years ago #

    Yeah, you're not the first to complain about the so called support here.

    I can't even get a reply to this thread.

  6. whooami
    Member
    Posted 4 years ago #

    you dont like free support, you can always pay for it.

    http://jobs.wordpress.net/

    not to rude, smug, or anything like that, but it kinda goes with the territory.

    and you know, there is always google. I answered your latest question after a < 1 minute google search. rely on your your self-help skills, and improve them, if need be.

  7. roughkut
    Member
    Posted 4 years ago #

    I get that this is all free and voluntary as I've said more than once.

    My problem is not with the support here, my problem is the lack of it. You're the first person to respond to ANYTHING I've posted here in over a year.

    I do appreciate your reply in any case.

  8. lynmarie0123
    Member
    Posted 4 years ago #

    roughkut, im fed up too, (complete newbie to WP) i mean i've asked several very basic, very easy questions just requiring a simple YES or NO answer and cant even get that. not even a "Hey, sorry i dont know".

    i mean it seems to me like the more experienced web people get all the answers and newbies who know nothing, get no help at all. The langauge used here to explain how to do things, is like Hebrew to me.
    This Codex help pages are no help at all, as it doesnt show HOW to do the things they tell you to do...or WHERE to go to do the fixes....I have no clue what php, css, validation and most other abreviations mean. I try to read up on it, but its a foreign language. Im starting to see WP is NOT for the beginner.

    I eventually figure alot of things (not all) out on my own, but it takes days for me to figure out the smallest issue that probably normally would take 30 minutes or less to do.

  9. Samuel B
    moderator
    Posted 4 years ago #

    Prediction:
    Even when you guys figure out wordpress and how to use it well, you won't come back and contribute support.
    People are registering on the average of every 22 seconds. We have a few mods and like 20 folks that contribute regularly to support - you do the math.
    So be a solution in the future.

  10. whooami
    Member
    Posted 4 years ago #

    its easier to complain.

    damned if you, damned if you dont. easier to just dont.

    nice to finally have a numeric on how busy this forum is. People think its just soo easy and we all ought to be sitting around eating doughnuts and unswering questions all day.

    oh, and then there are the cannibalistic few of those 20 ..shhhhh.

  11. locab
    Member
    Posted 4 years ago #

    @lynmarie0123

    This Codex help pages are no help at all, as it doesnt show HOW to do the things they tell you to do...or WHERE to go to do the fixes....I have no clue what php, css, validation and most other abreviations mean. I try to read up on it, but its a foreign language. Im starting to see WP is NOT for the beginner.

    Maybe you should start with video tutorials for newbies on PHP, CSS, like phpvideotutorials.com or lynda.com, or check out a several WordPress alternatives.

  12. inalilbubble
    Member
    Posted 4 years ago #

    I <3 wordpress and as an intermediate programmer I understand that when you are already creating free tools for users that support is really if you have the time to or not. I greatly appreciate those who take the time to develop these wonderful additions and really don't complain if they don't help out with them 100%. Now that being said, I have found the support on the wordpress forums to be crappy. I personally usually look under every stone before posting here because I rarely get a response. I work a lot with oscommerce and I love their forums! They have a great community and Ive received countless amounts of help there and have given too. WordPress just doesnt seem to have that kind of community, its sad because the software is fantastic.

  13. ohioguru
    Member
    Posted 4 years ago #

    IM new to all of this also.Theres one thing i do good and thats to use google search.I mean if i have computer issues or wordpress problems i use google and i fix any problems that i may have.Now i did ask some noob Questions and i got a responce very fast and i apreciated the help.Another thing i do is read alot on here.Alot of question you may have may already been answer.So just look around to see if you can find your solution on here.IF not try and google your problem,take care Val.

  14. isaacyassar
    Member
    Posted 4 years ago #

    When you realize that there are few support here, there are 3 things you can do:

    1. Complain

    2. Leave and never come back

    3. Be the additional needed-support

    Your wisdom defines your act.

    Note: You don't have to be a programmer or know much about WP to contribute.

    Cheers :D

  15. roughkut
    Member
    Posted 4 years ago #

    Honestly, you guys can get defensive if you like, but the bottom line is I haven't gotten a SINGLE response in over a
    year until I did complain about it in this topic. Now all of a sudden I'm getting all kinds of replies. Isn't that funny? Seems there is some time to respond after all.

    There's been a few people that agree with what I'm getting at. Like it's been beat into the ground already, I get it, it's free support, there's not a ton of developers around, people can't be bothered and so on. But I have a right to be disappointed too.

    I take this forum as a commitment to support, whether it's free or not. I run a free website too. Maybe it's just me, but I stick to my commitments even if I cannot help my visitors. I don't get all defensive and start going on about how my time is voluntary and I'm paying out of my pocket and not try to help.

    I'm not upset because nobody can HELP me. I'm upset because I DON'T EVEN GET A RESPONSE AT ALL... period.

    Like I said, and I'll keep saying, I enjoy WordPress and greatly appreciate the time put into the development. But I have a right to voice my disappointment with the support forum. If you don't like this or can't understand it, then I'm sorry.

    I've pretty much given up on getting actual help, now I'm just doing what this forum is for and giving my feedback.

  16. whooami
    Member
    Posted 4 years ago #

    i dont think anyone that' replied has gotten defensive. theres no reason to -- we dont have an obligation, its not a job, threes no expectation, so there's nothing to get defensive about.

    You got replies here from me because its another one of those "easy to reply to" threads -- thats why.

    Furthermore,

    ...but the bottom line is I haven't gotten a SINGLE response in over a
    year until I did complain about it in this topic.

    Hyperbole.

    You say that as if you have a regular posting history that spans a year. You dont. You registered a year ago, asked 2 questions and didnt post again for 10 months.

    And also, you HAVE gotten replies.

    http://wordpress.org/support/topic/140010?replies=2 = reply
    http://wordpress.org/support/topic/278968?replies=7== multiple replies

    You want to be disappointed, feel free. Thats on you, not anyone around here.

  17. whooami
    Member
    Posted 4 years ago #

    another contributing factor to this thread, for me at least is your usage of phrases like this,

    Seems there is some time to respond after all.

    what do you mean by that? I know how I take it, and its not in a good way.

  18. Stonerman
    Member
    Posted 4 years ago #

    http://wordpress.org/support/topic/278968?replies=7== multiple replies

    Most of the replies are Kut himself... Only one of the replies isn't him, and its complaining about something else. Not your best move posting that one homie.

    His point is this. If you have a site that says "Hey, come here w/ your issues w/ our product and we'll see what we can do" and then you don't actually do anything to help... ?

    This is like going to the manager at a restaurant because your food was unsatisfactory only to have him/her tell you "sorry I didn't cook it, don't know what to tell you"

  19. roughkut
    Member
    Posted 4 years ago #

    another contributing factor to this thread, for me at least is your usage of phrases like this,

    Seems there is some time to respond after all.

    what do you mean by that? I know how I take it, and its not in a good way.

    Simple, because as I've said probably 10 times now, I haven't gotten a reply in a over a year. Zero replies from anyone considered "support". Now that I complained about it, you and a few others found some time to reply. It's an easy to understand concept.

    It doesn't really matter to me if I posted a question per day for a year or posted 2-4 questions in the span of a year, that's irrelevant. The fact is, in over a year of me being here, nobody's responded to my questions regarding support. This is a support forum, I don't have much reason to come here for anything else. A couple of people suggested that I join up and offer support to help, well, I have if you check my posting history. When I happen find a topic that helps me, I make sure to reply and let everyone know it worked or not. I suppose that doesn't count as being helpful to you?

    As as far as you saying this.

    i dont think anyone that' replied has gotten defensive. theres no reason to -- we dont have an obligation, its not a job, threes no expectation, so there's nothing to get defensive about.

    I think that pretty much sums up my entire point. Maybe nobody feels an obligation to do anything, which is fine. But to me that breaks a commitment being this forum is called "support".

    As much as I enjoy a good debate, this is probably one of the more pointless so I'm not going to keep going back and forth to the same effect with you, sir. It's accomplishing nothing. I'm not trying to make enemies here, but I'm also not just going to clam up and say nothing when I see something wrong.

    I posted my feedback, and if you agree or disagree then that's the nature of feedback. It's my opinion, I don't expect everyone to agree with it, especially the supporters of this forum as you obviously are.

    If you don't see anything broken here, then why fix it right?

  20. alanft
    Member
    Posted 4 years ago #

    i get a bit fed up with the number of posts i make in reply to support posts on the forums that then get no further response or a 'ta for the pointers'. that's happened to me countless times, not just a handful. poor me.

  21. aianta03
    Member
    Posted 4 years ago #

    I have recently started answering as many questions as I can but, if I don't know I'm not going to write a post all about how I don't know the answer. Oh I have to say that it is a bit insulting that you demand that we answer your thread. We get to as many as we can. wait be patient, and great things will soon happen.

  22. roughkut
    Member
    Posted 4 years ago #

    For the record, I don't recall demanding anything of anyone.

  23. ClaytonJames
    Member
    Posted 4 years ago #

    @roughkut

    Looking at your prior posts, I don't think you did either. I think you are just easily disappointed if you don't get what you ask of others.

    @alanft

    I agree. It would be nice to see "resolved" from more folks that you have tried to help sometimes, just to know if your advice was somewhere in the ball park or not.

  24. roughkut
    Member
    Posted 4 years ago #

    Yup, that's me. Easily disappointed. I also think there's quite a few people here that are easily insulted if anything besides praise is posted here.

  25. whooami
    Member
    Posted 4 years ago #

    Now that I complained about it, you and a few others found some time to reply.

    whats your point?

    Its MY time -- not yours.

    That's what you dont seem to understand. You don't own me, and neither does WordPress. (in the general sense, me could be anyone here)

    Its all well and fine to think that "WordPress" TM has shirked a promise of support, by not having the likes of Matt around.

    Where youre going is somewhere else...

    Im trying to explain to you that youre complaining to the wrong people, and about the wrong people. Who in this thread promised you anything that they havent followed thru on?

    Speaking of praise, have you used the search box yet? How do you think all that content actually got there? Gremlins? Mice? What?
    Honestly, you OUGHT to be praising the regulars around here, instead of making remarks as to how you think our time would be better spent.

    Lets be honest, you want an answer, and you want it when you want it? Fair enough. Then hire someone. Thats how capitalism works.

    If not, take a ticket, and stand in line. And dont feed the lions.

  26. roughkut
    Member
    Posted 4 years ago #

    I think my point is clear enough, whether you like it or dislike it.

    Out of curiosity... What's YOUR point?

    Is your point that nothing is wrong and I should just shut my negative trap? Or is your point that this is a free support forum and nobody here owes anyone anything, thus nobody should ever dare utter a complaint or voice a concern? Nobody has a right to have an unpleasant experience here because it's free, right?

    I don't care to even entertain that question you asked about me using the search box. As if I haven't tried everything I can think of before coming to a forum that is rarely of any assistance. Sounds like you're taking this personal, which is a bit odd to say the least.

    I should praise the regulars? In fact, I HAVE praised those that came to my assistance (finally) and I've praised those that have helped me in a couple of other threads here as well where I didn't specifically ask for assistance. What you seem to want is for me to not say anything negative at all because nobody is allowed to voice an unpleasant concern here, apparently. Maybe this board's name should be changed from feedback to "praise only".

    I'm complaining to the wrong people? Is this NOT the WordPress support forum? This is NOT the feedback board? Well, then where, pray tell is the correct place?

    I do concede that this is a free service, so I should expect nothing. So I don't anymore. I expect nothing.

  27. isaacyassar
    Member
    Posted 4 years ago #

    Chill people :D

    If you're getting tired of complaining here you can always stop using WordPress and get your money back. Oh.. I forgot, its free LOL :D

    If not yet tired, feel free to complain as you please. Perhaps it can make WP hire more people as a support team here. But small chance, I doubt it :D

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