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Disappearing Sound and Image Files (2 posts)

  1. creatorsite
    Member
    Posted 3 years ago #

    Hi,

    What would cause sound files to disappear that were appearing and by the next day were gone?

    http://bestsingingbowls.com/products-page/tiny-bowls/302-heavy-small-manipuri-singing-bowl-with-beautiful-distinct-long-lasting-low-and-high-tones-middle-octave-g-4-12-0-4-lbs/

    I have the same problem with some images being there one day, but the next day have vanished from the media library?

    http://bestsingingbowls.com/singing-bowl-information/singing-bowl-types/

    I've got a post with the shopping cart forum regarding the sound files, but I thought someone here at WP might have additional insight.

    Greatly appreciate your feedback on this irritating issue.

    Thanks,
    John

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Ten theme to rule out any theme-specific problems?

    - resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

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