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WP Live Chat Support
[resolved] Different bugs... (9 posts)

  1. j0schi
    Member
    Posted 9 months ago #

    Well there is nothing wrong about charging money for an adon, but maybe you should make it work first :/

    1. Chat window is buggy, just white... http://gyazo.com/1bb226a5051b0ae9434d41ac5fb2f85c

    2. while the windows still shows "Connecting you to a sales person. Please be patient." the chat disapeared in the backend

    3. one chat with another person still is open after 5 minutes even if he left the site (closed the browser) and there is no option in the backend to close the chat. so i cant iniciate a new one...

    also it just doenst look nice... i am not a fan of to manny options, but a little slicker look would be nice.

    It seems more that the autor is trying to make a quick dime here than to deliver a good plugin (and yes i have spend a lot of money on plugins and donating aleready.)

    Sorry for this harsh review but its rly disappointing

    http://wordpress.org/plugins/wp-live-chat-support/

  2. WP-LiveChat
    Member
    Plugin Author

    Posted 8 months ago #

    Hi
    Sorry for the delay. I've had personal matters to attend to. I apologise.

    1. You have full control over the font colour and background colour in the settigns panel.

    2. This is probably due to a JS error from another plugin or your theme. Can you paste your console output here for me to debug?

    3. There is a timeout of 5 minutes if the user dissapears. The new version now has 'close chat' functionality.

    Sorry again for the delay.

    Kind regards
    Nick

  3. ntsasng
    Member
    Posted 2 months ago #

    Same issue
    It allway show "Connecting you to a sales person. Please be patient." after click start chat.

  4. WP-LiveChat
    Member
    Plugin Author

    Posted 2 months ago #

    Hi Ntsasng

    Could please go to the plugin editor, and edit the wplc_u.js (Basic Version) or wplc_u_pro.js (Pro version). Find the following two lines

    wplc_chat_session_id = response;
    wplc_check_cookie_id = response;

    and replace them with the following

    wplc_chat_session_id = jQuery.trim(response);
    wplc_check_cookie_id = jQuery.trim(response);

    Please let me know if this solved your problem.

    Kind Regards
    Mark

  5. ntsasng
    Member
    Posted 2 months ago #

    I tried, and then still that bug.

  6. WP-LiveChat
    Member
    Plugin Author

    Posted 2 months ago #

    Could you send me a link to your site so I can see the chat

  7. ntsasng
    Member
    Posted 2 months ago #

  8. WP-LiveChat
    Member
    Plugin Author

    Posted 2 months ago #

    Hi ntsasng

    The chat looks to be returning a chat id correctly so this isn't the issue. Could you please send me login details to nick@wp-livechat.com and I will be able to see why you can't answer the chat in the admin section.

    Kind Regards
    Mark

  9. ntsasng
    Member
    Posted 2 months ago #

    Hi Mark.
    Sorry, status in admin is not yet active. I've just active chat status, it work fine.
    Thanks for support :).

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