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[resolved] Did you get good support for this plugin? (6 posts)

  1. utnalove
    Member
    Posted 2 years ago #

    Hi all,

    I have an issue with the plugin. I wrote one month ago, I was asked for the admin/ftp credentials, but then lack of replies to my emails.

    Did it happen to you as well or only to me?

    Thank you

  2. k3rv1n
    Member
    Posted 2 years ago #

    this plugin needs a support website, docs and a searchable forum. I'm looking to find out which folders need to be writable ( basic config question ) but can search the forum without search the entire wordpress.com domain.

    I think with a good forum and docs a lot of issues would be solved by the users themselves.

  3. tgeorge
    Member
    Posted 2 years ago #

    @utnalove: If you're refering to the "CGI script: zend_mm_heap corrupted" thread, then I am the only one who replied in that thread. And I am not the developer at all, so when you offered me to access your site, I obviously stopped replying.

    I gave you a link to a site back then. The site says: "after much trial and error, I found that if I increase the output_buffering= value in the php.ini file, this error goes away". Did you try this solution? Another possible solution is to upgrade W3TC to the newest version. Another possible solution is to disable certain types of caching in the W3TC preferences.

    Sorry, I am just a regular user of W3TC, and that's the best suggestions I can give. Mostly you are on your own in solving the problem.

  4. utnalove
    Member
    Posted 2 years ago #

    Hi tgeorge, yeah you are right, but I am talking about the official support. The W3 EDGE CEO wrote to me and asked my credentials, but he didn't get back to me.

    The plugin was giving me the "CGI script: zend_mm_heap corrupted" error in one of my pages. I tried to change the config with no luck.

    However, when I went in the Browser Cache tab, in the HTML & XML section and disabled "Set W3 Total Cache header" and "Enable HTTP (gzip) compression". The zend_mm_heap corrupted stopped appearing. Then when I re-enabled it, the error was still not appearing. Good.

    Today when I enabled the "Set expires header" on the "General" section, the "CGI script: zend_mm_heap corrupted" re-appeared, but this time for mydomainhomepage.com, not a page, the whole site was having that error!

    At this point I did the same as before. In the HTML & XML section and disabled "Set W3 Total Cache header" and "Enable HTTP (gzip) compression". The zend_mm_heap corrupted stopped appearing. Then I re-enabled them, and it looks like ok.

    I don't know what's happening. Maybe my phpinfo() can help the developers, maybe there is something to change there.... but if they do not write ....

  5. tgeorge
    Member
    Posted 2 years ago #

    The plugin was giving me the "CGI script: zend_mm_heap corrupted" error in one of my pages. I tried to change the config with no luck.

    The problem is that "zend_mm_heap corrupted" is a system error, usually caused by a bad host configuration. Only a system administrator can solve such a problem, and apparently your host is not willing to help. I had a similar problem to yours, about two years ago. I was on a host, where I would randomly receive "Error Establishing a Database Connection". After weeks of headaches and of changing WordPress settings, I decided to move to another host. The same copy of WordPress worked without problem on my new host, and I never again received "Error Establishing a Database Connection". So, choosing a good host is also important.

  6. utnalove
    Member
    Posted 2 years ago #

    Yeah, I agree. But I still need to be 8-9 months in this host. Here in EU are very expensive and in USA even though the prices are good they are too slow from EU. However maybe I found some good cPanel hosting in Germany.

    For now I am here and I would like to resolve it :/

    I see in the newest W3TC version was addes support for LiteSpeed web servers. Maybe the zend error is something related to the webserver, because it's not using Apache. The webserver is called IdeaWebServer and it "should" work like Apache.

    The developers even if do not know the source of the error may know where to look, what to search, what to check.
    So that I can ask specific questions to the Hosting administrators.

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