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Did CloudFlare ruin my site? (11 posts)

  1. malcs_64
    Member
    Posted 1 year ago #

    I've had CloudFlare enabled on my site since April and it's been working fine since I enabled it. It was only a week ago that suddenly my site went down without my doing anything to precipitate it and it was then that I was told by tech support at my ISP that it was because CloudFlare was trying to find the www in my wp-config file apparently, even though it had not had any problems finding it since it was enabled in April.

    In the middle of last week when I hadn't heard back from my ISP I even disabled CloudFlare to get my site back up and that didn't do anything. I kept it disabled for two days and the site was still down, so then a couple of days ago I enabled it again and it's still down.

    I haven't customized my WordPress setup, outside of the fact that I moved wp-config.php out of the root directory up one level because it's highly recommended on a lot of websites I've been reading about increasing security for WordPress.

    Tech support at my ISP has thrown up their hands and wrote this:

    "Well I tried. I really tried to fix it up (cloned another wp_options
    database table so that wp-config was referencing something valid, added
    the www to the siteurl and home values, played around with the wp-config file), but unfortunately, your customization of WordPress and your Multi-User setup are beyond the scope of our technical support team."

    Any idea what could be causing my site to be down?

  2. I was told by tech support at my ISP that it was because CloudFlare was trying to find the www in my wp-config file apparently, even though it had not had any problems finding it since it was enabled in April.

    Have you asked Cloudflare about that?

  3. malcs_64
    Member
    Posted 1 year ago #

    Not yet because I don't really think it's a CloudFlare issue.

    Actually, my site just came back up without my doing anything, so it was down for 8 days. But now I'm finding that even though the index page and other pages are fine, and I can get into the Dashboard, when I try to upgrade the installation to 3.4 or try to access the Network Admin Dashboard it just spins until I get this:

    The page isn't redirecting properly

    Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

    This problem can sometimes be caused by disabling or refusing to accept
    cookies.

  4. damoncloudflare
    Member
    Posted 1 year ago #

    Hi,

    Have you contacted us about this? This is odd if you have been on us for a bit.

    This generally happens because you have something like this on your server:

    redirect http://www.yourdomain.com to yourdomain.com
    and then another rule saying redirect yourdomain.com to http://www.yourdomain.com.

    The one other thing that *might* be happening is a PageRule. Did you create a PageRule on CloudFlare to *cache everything*? If so, this is probably the cause (you need to create a PageRule to exclude the admin URL).

  5. malcs_64
    Member
    Posted 1 year ago #

    Hi Damon,

    Thanks for joining in.

    No, I have not contacted CloudFlare yet.

    If I do have dueling redirects like you mention I have been unaware of it, ostensibly because, as I said, the service has worked fine for me since April.

    Since I disabled CloudFlare for a couple of days and now have enabled it again I get this:

    "Analytics data could not be loaded.

    You do not have any initialized zones"

    as well as this:

    "Finishing up. Waiting for your name servers to change to pat.ns.cloudflare.com and rick.ns.cloudflare.com. Please allow up to 24 hours to complete this process (info)"

    which has been there since last week when I enabled CF again.

    I have no idea how to even get to the Page Rules interface. Where do I find it?

  6. damoncloudflare
    Member
    Posted 1 year ago #

    hard to look at without the domain.

    Did you signup through a hosting partner and then also signup directly?

    This error message indicates that this might be the case:

    ""Finishing up. Waiting for your name servers to change to pat.ns.cloudflare.com and rick.ns.cloudflare.com. Please allow up to 24 hours to complete this process (info)"

    I have no idea how to even get to the Page Rules interface. Where do I find it? "
    Page Rules is an option in the dropdown menu from my websites (settings). I don't think that is the issue here, however, based on the additional info.

  7. malcs_64
    Member
    Posted 1 year ago #

    towerofbabel.com is my site.

    Dreamhost became a partner of CloudFlare in April so I enabled it as soon as I learned about it.

  8. damoncloudflare
    Member
    Posted 1 year ago #

    Thanks for the clarification.

    "Dreamhost became a partner of CloudFlare in April so I enabled it as soon as I learned about it. "
    If that is the case, then they can help fix the redirect loop error that is happening when you enable CF from their panel option. The default WordPress config, unless I'm mistaken, has a redirect from http://www.domain.com to domain.com. When activating through a hosting partner, CloudFlare can only proxy CNAMEs, so the domain.com has to be forwarded to http://www.domain for us to proxy that record. That additional rule on your server is what is causing the conflict when you enable CloudFlare.

    Note: The other account (looks like you have an admin@ and a malc***@ email (blanked out full email) should be closed for the damin@.

  9. malcs_64
    Member
    Posted 1 year ago #

    The first thing Dreamhost told me was that I needed to add "www" in front of towerofbabel.com in my wp-config.php file, which I did, and it didn't solve anything.

    Dreamhost threw up their hands at my dilemma a couple of days ago and suggested I "hire a WordPress expert" to fix my issues. Their last response to my tech support query:

    "Well I tried. I really tried to fix it up (cloned another wp_options
    database table so that wp-config was referencing something valid, added
    the www to the siteurl and home values, played around with the wp-config file), but unfortunately, your customization of WordPress and your Multi-User setup are beyond the scope of our technical support team. I would suggest that you hire a WordPress expert in your area to assist you in fixing the site. If there's anything that person needs us to do or any information we can provide that person, we will be happy to do so, but we simply cannot troubleshoot/repair your customized WordPress installation."

  10. damoncloudflare
    Member
    Posted 1 year ago #

    Hmm...I can probably get a contact at Dreamhost, if needed. One quick option would be to be signup with us directly (also removes that http://www.limitation).

  11. malcs_64
    Member
    Posted 1 year ago #

    So I should just cancel the account I already have and create a brand new one? Is it still free?

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