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Easy Contact Forms
developer leaves us in the woods! (6 posts)

  1. scruffy1
    Member
    Posted 1 year ago #

    zero support for this app, posts go unanswered for months, parts of this plugin do not work, why would one buy anything from developer if they hide from support on wp

    http://wordpress.org/extend/plugins/easy-contact-forms/

  2. greg1059
    Member
    Posted 1 year ago #

    I sent in a request on Monday and haven't heard back either. Gotta wonder whether WP cares enough to vet these plug-in providers.

    I get "internal server errors" when trying to change any label for any field.

    Weird.

  3. esmi
    Forum Moderator
    Posted 1 year ago #

    A far as I am aware, this plugin is free. If you have purchased some other commercial plugin, then any support issues are strictly between you & the vendor and has nothing to do with wordpress.org.

  4. greg1059
    Member
    Posted 1 year ago #

    That's like saying the quality of iPhone apps, free or not, are of no concern to Apple.

    If you want people to use WordPress, there should be some level of QA on these apps to minimize the pain and suffering those of us that use them go through.

    WP has enabled them and taking a "support issues are strictly between you & the vendor" stance is short-sighted.

  5. esmi
    Forum Moderator
    Posted 1 year ago #

    That's like saying the quality of iPhone apps, free or not, are of no concern to Apple.

    Not really. Those items are bought from Apple. WordPress itself plus all themes & plugins hosted here are free.

    there should be some level of QA on these apps

    There is - on themes and plugins hosted here. All of which are free.

    wordpress.org cannot control what third party vendors do or don't do.

  6. greg1059
    Member
    Posted 1 year ago #

    Actually, most iPhone apps are free for the consumer. Most Android apps are as well.

    You are obviously looking at this from a different perspective than I am. I'm trying to make a plug-in for WordPress work and it doesn't. If that's OK with you, fine.

    Non-.org free plug-ins should be subjected to the same scrutiny as those on .org, especially if I can search, research and install them from within WP which is how I used this one in the first place.

    You've endorsed, by association, these apps by allowing us to view them from within WordPress.

    By default, WP, WP.org or whatever other WordPress-branded sites are out there need to understand that your entire franchise suffers by taking the attitude you are towards those of us that are supposed to be benefiting from your solution, service and 3rd party plug-ins that you promote in various ways.

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