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Events Manager
[resolved] Details aren't showing in edit mode (30 posts)

  1. Sitka
    Member
    Posted 3 years ago #

    Okay, I'm dealing with a very confusing and frustrating issue...........

    I have Events Manager plugin installed on many websites now that I manage / create... And right now, I'm looking at my site: http://vocal-alchemy.com

    If you go to the Schedule page, you see 3 events, and there are "details" for each event, and the event details show on the site...

    However, when i'm in the WP Dashboard, and I'm trying to edit the event, the DETAILS are NOT SHOWING. They are just blank and disappeared... I've tried a few times where after I create a Test Event, the details just disappear and I can't edit the details that I wrote previously.... They show up on the site but they disappear from the dashboard edit version.

    I've upgraded to the latest version of WP, and I've updated to the latest version of Events Manager - both just to see if that would solve the problem. It hasn't. And I'm noticing it on multiple websites on multiple webhosting servers that I manage, AND it's a problem across browsers - I've tested it on Chrome, Firefox and Safari.

    What's UP?????????

    thanks
    Sitka

  2. agelonwl
    Member
    Posted 3 years ago #

    does it produce any error or warnings?

  3. Sitka
    Member
    Posted 3 years ago #

    no error messages or warnings.....

    it just shows up blank, as if no details had ever been entered in.....

  4. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    have you tried disabling other plugins and reverting to 2010 theme to see if one of those cause it?

  5. Sitka
    Member
    Posted 3 years ago #

    what is the "2010 theme"? not understanding that.

    on one of the sites that's screwing up, i deactivated all the other plugins except for Events Manager. nothing changed.

    ~s

  6. Sitka
    Member
    Posted 3 years ago #

    Marcus,
    I'd be happy to give you the WP Login info for 2 of the sites I'm experiencing this problem with.

    ~s

  7. agelonwl
    Member
    Posted 3 years ago #

    2010 theme is the wordpress default theme

  8. Sitka
    Member
    Posted 3 years ago #

    well there ya go. that did it.
    i changed it to 2010 template and the details were viewable and editable. WEIRD????

    WTF?

  9. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    could be anything, with themes each one like this has it's own special problems.

  10. Sitka
    Member
    Posted 3 years ago #

    well then, crap. what am i supposed to do? switch back to 2010 each time i want to edit an event?

  11. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    well, unfortunately, your options are to fix it yourself if you know php/html etc., hire someone, or ask the theme developer (which you should if its premium).

    fyi, for pro users I'd go out of my way to peek at your admin area and tell you morespecifically (if possible, usually is) what's going wrong where.

  12. csw14
    Member
    Posted 3 years ago #

    I've just started using WordPress and Events Manager (great plugin) and am experiencing a problem like this too. I've tried disabling themes and plugins to no avail. Given the symptoms of the issue (see below) I wonder if it's a javascript problem (e.g., maybe a conflict with a script installed by something else)?

    In my situation, I can see the text-entry box under "details" when I edit or create an event, but any text entered using the "visual" tab appears in white-color font, so does not appear to be visible; also, the usual WYSIWY text-editing buttons are absent. If I toggle to the HMTL view, I can see and add text normally. However, if I then try to toggle back to the "visual" tab, I lose the text-entry box entirely until I save and reopen the event. This is what makes me think it might be a javascript issue.

    Interestingly, if I install Events Manager on a vanilla wordpress site on my local machine with my theme activated, it works perfectly. However, on the wordpress install provided by my hosting company, it's borked, as described above. The only difference I can see between my local setup and the setup at the hosting company is in the text editor that's enabled. Mine is whatever comes with wordpress out-of-the-box; theirs is something fancier -- maybe tinymce (I will check).

  13. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    i forget the name, but there's a recent feature in wp where tinymce styles the text inline according to your theme so it looks more like it'll look on your theme. if you search around you should find out how to turn that off, maybe it's that

  14. csw14
    Member
    Posted 3 years ago #

    OK, have done a little more digging.

    Looking at the HTML generated when adding a post vs adding an event, there is a difference. Specifically, the HTML that's used by the "add new event" form is missing a chunk of code that's used by the "add new post" form (where the visual editor for the text box works fine):

    From the "add new event" form:

    <div id="editorcontainer">
        <textarea id="content" class="theEditor" tabindex="2" name="content" cols="40" rows="10"></textarea>
    </div>

    From the add new post" form:

    <div id="editorcontainer">
        <textarea id="content" class="theEditor" tabindex="2" name="content" cols="40" rows="10" style="display: none;"></textarea>
        <span id="content_parent" class="mceEditor wp_themeSkin">
            <table id="content_tbl" class="mceLayout" cellspacing="0" cellpadding="0" style="width: 100%; height: 222px;">
     ....
            </table>
        </span>
    </div>

    The issue seems to be caused by the "cformsII" plugin http://www.deliciousdays.com/cforms-plugin/ (which was automatically activated by my hosting company). When this is deactivated, the events manager text box behaves exactly as expected.

  15. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    interesting. i use cforms a lot and never saw this (maybe never the two on the same site)

    i am working on some things that would fix this (but a few weeks away)

  16. csw14
    Member
    Posted 3 years ago #

    Thanks, Marcus. I note a few other plugins seem to have noted TinyMCE/JQuery conflicts with cforms. e.g. Revisionary (version 1.0.6) http://wordpress.org/extend/plugins/revisionary/changelog/ and Event Calendar (version 6.5) http://wordpress.org/extend/plugins/events-calendar/changelog/

  17. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    event calendar is not one we'd try to make compatible (it's an events plugin). cforms might get fixed with some upcoming updates

  18. csw14
    Member
    Posted 3 years ago #

    Hi Marcus, sure. I was just pointing out that some other plugins seem to have similar kinds of compatibility problems with cforms as Events Manager apears to. Would seem to imply that cforms does indeed need some kind of fix... FYI, I've posted details of the issue in the forum for cforms: http://www.deliciousdays.com/cforms-forum/troubleshooting/cforms-ii-conflict-with-events-manager-plugin/

  19. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    here's hoping... not sure why they never used the wp repo for it.

  20. KaraLeah
    Member
    Posted 2 years ago #

    I'm having the same issue. Am currently testing Event Manager to use on my website, if it works well, will likely to go Pro.

    Am unclear after reading through this thread if it's a theme compatibility issue, a plug-in clash (I don't have any of those plug-ins running) or an issue in Event Manager.

    I've had four users testing Event Manager for nearly two weeks, and this issue has only just shown up. Surely if it were a plug-in issue, it would have shown up straight away? I haven't added any new plugins since I started the testing.

    Are there other plug-ins that clash that could be causing this?

    Has anything further come to light re. this issue?

    Appreciate any help!

    Kara-Leah
    http://theyogalunchbox.co.nz/

  21. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    most probably a plugin/theme clash. there's so many plugins out there (plus add the fact they're all updated regularly, sometimes with bugs) it's not possible to keep track.

  22. KaraLeah
    Member
    Posted 2 years ago #

    Ok - but this issue is only happening for one out of five users right now (as far as I'm aware). Plus this particular user had no issues at all until yesterday... so surely that can't mean it's a plug-in issue or:

    A) We'd all be having issues
    B) There would have been issues from the beginning.

    Or is my logic faulty somewhere?

  23. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    with all the differnt things plugins/themes can do to your site, there's no telling.

    If you can consistently figure out the cause of the problem, it'll be a lot easier to figure out. Also worth checking your user's settings i.e. is WYSIWYG editor enabled for them?

  24. KaraLeah
    Member
    Posted 2 years ago #

    Great - will get on to it. Appreciate your help. Will let you know what I find out.

  25. VR Media
    Member
    Posted 2 years ago #

    Hello,

    Found the solution on another CFormsII forum post at http://www.deliciousdays.com/cforms-forum/troubleshooting/visual-editor-conflict/.

    In the CFormsII plugin Global Settings page, expand the "WP Editor Button support" and check the box next to "Fix TinyMCE Error" and "Select in case you experience a TinyMCE editor error caused by other plugins."

    Then be sure to click the "Update Settings" button.

    Worked great for us!

  26. KaraLeah
    Member
    Posted 2 years ago #

    Hey Vicorock,

    Thanks for posting. Unfortunately I don't have CFormsII installed... I'm using Fast Secure Contact Forms. Had a read through their settings incase it was the same... but it wasn't.

    So I still haven't found a fix.

    One noteworthy thing that may provide a clue... the user who's having difficulty (even after I created a new user login and password for her) got this error message:

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 491520 bytes) in /var/www/vhosts/theyogalunchbox.co.nz/httpdocs/wp-includes/class-simplepie.php on line 4186

    This is despite me allocating more memory last week... I'm still investigating to see if I can sort it out.

    Kara-Leah

  27. esmi
    Forum Moderator
    Posted 2 years ago #

    @KaraLeah: This isn't a plugin-specific issue. If you can't allocate yet more memory, try deactivating a few plugins and see if that helps.

  28. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    your memory is quite low, you should be ok with 128M

  29. KaraLeah
    Member
    Posted 2 years ago #

    Hey Marcus,

    I've increased the memory to 128M, and my user who was having issues with Edit mode not displaying etc says it seems to be working perfectly now.

    Hopefully that's sorted it out!

    Thanks for all the tips, much appreciated.

    KL

  30. agelonwl
    Member
    Posted 2 years ago #

    great to hear that.

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